Variant of NAICS 2002 - Information and Communication Technology (ICT) Sector

5614 - Business Support Services

This industry group comprises establishments primarily engaged in providing business support services, such as preparing documents, operating telephone call centres, operating business service centres, collecting unpaid claims, and providing credit information.

56141 - Document Preparation Services

This industry comprises establishments primarily engaged in writing, editing or proofreading documents; providing word processing or desktop publishing services; and providing stenographic (except court or stenographic reporting), transcription and other secretarial services.

  • Exclusion(s):

    Establishments primarily engaged in:

    • providing pre-press and post-press services in support of printing activities (See 32312 Support Activities for Printing)
    • providing translation services (See 54193 Translation and Interpretation Services)
    • reproducing documents (See 56143 Business Service Centres)
    • verbatim reporting and stenographic recording of live legal proceedings and transcribing subsequent recorded materials (See 56149 Other Business Support Services)

56142 - Telephone Call Centres

This industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting products or services; taking orders; and raising funds. This industry also includes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.

  • Exclusion(s):

    Establishments primarily engaged in:

    • providing paging services (See 51721 Wireless Telecommunications Carriers (except Satellite))
    • gathering, recording, tabulating, and presenting marketing and public opinion data (See 54191 Marketing Research and Public Opinion Polling)
    • organizing and conducting fund-raising campaigns for others (See 56149 Other Business Support Services)

56143 - Business Service Centres

This industry comprises establishments, known as copy shops, establishments primarily engaged in providing mailbox rental and other postal and mailing services (except direct-mail advertising), and establishments that provide a range of office support services, such as mailing services, copying services, facsimile services, word processing services, on-site personal computer (PC) rental services and office product retailing.

  • Exclusion(s):

    • commercial or quick printers (See 32311 Printing)
  • and

    establishments primarily engaged in:

    • providing direct mail advertising services (See 54186 Direct Mail Advertising)
    • providing voice mailbox services (See 56142 Telephone Call Centres)

56144 - Collection Agencies

This industry comprises establishments primarily engaged in collecting payment for claims and remitting these payments to their clients..

  • Exclusion(s):

    Establishments primarily engaged in:

    • purchasing accounts receivables and assuming the risk of collection and credit losses (See 522299 All Other Non-Depository Credit Intermediation)

56145 - Credit Bureaus

This industry comprises establishments primarily engaged in compiling information, such as credit and employment histories on individuals and credit histories on businesses, and providing the information to financial institutions, retailers and others who have a need to evaluate the credit worthiness of these persons and businesses. This industry also includes establishments providing credit investigation services.

56149 - Other Business Support Services

This industry comprises establishments, not classified to any other industry, primarily engaged in providing other business support services.

  • Exclusion(s):

    Establishments primarily engaged in:

    • writing, editing and document preparation services (See 56141 Document Preparation Services)
    • telephone answering or telemarketing services (See 56142 Telephone Call Centres)
    • providing photocopying and mailbox services (See 56143 Business Service Centres)
    • providing collection services (See 56144 Collection Agencies)
    • providing credit reporting services (See 56145 Credit Bureaus)
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