Variant of the Classification of Instructional Programs (CIP) Canada 2021 Version 1.0 for Primary groupings
05 - Business, management and public administration
52. - Business, management, marketing and related support services
This series comprises instructional programs that prepare individuals to perform managerial, technical support, and applied research functions related to the operation of commercial and non-profit enterprises and the buying and selling of goods and services.
52.04 - Business operations support and assistant services
This subseries comprises instructional program classes 52.0401 to 52.0499.
52.0401 - Administrative assistant and secretarial science, general
This instructional program class comprises any program that generally prepares individuals to perform the duties of administrative assistants and/or secretaries and stenographers. These programs include courses in business communications, principles of business law, word processing and data entry, office machines operation and maintenance, office procedures, public relations, secretarial accounting, filing systems and records management, and report preparation.
Illustrative example(s)
- administrative assistant
- bilingual secretary
- general secretarial
- office administration
- secretarial arts
- secretarial science
- secretarial studies
- secretary
- secretary-receptionist
Exclusion(s)
- administrative clerk(52.0408)
- executive secretary(52.0402)
- legal secretary(22.0301)
- medical secretary(51.0716)
- office management(52.0204)
- receptionist(52.0406)
- word processing(11.0602)
52.0402 - Executive assistant/executive secretary
This instructional program class comprises any program that prepares individuals to perform the duties of special assistants and/or personal secretaries for business executives and top management. These programs include courses in business communications, principles of business law, public relations, scheduling and travel management, secretarial accounting, filing systems and records management, conference and meeting recording, report preparation, office equipment and procedures, office supervisory skills, and professional standards and legal requirements.
Illustrative example(s)
- executive assistant
- executive secretary
Exclusion(s)
- legal secretary(22.0301)
- medical executive assistant(51.0716)
- secretary(52.0401)
52.0406 - Receptionist
This instructional program class comprises any program that prepares individuals to perform frontline public relations duties for a business, organization, or answering service. These programs include courses in telephone answering techniques, responding to information requests, keeping caller and/or visitor records, placing business calls, operating telephone switchboards and/or other communications equipment, relaying incoming and interoffice calls, schedule maintenance, and public relations skills.
Illustrative example(s)
- operator-receptionist
- receptionist
- telephone operator
Exclusion(s)
- customer service(52.0411)
- dental receptionist(51.0712)
- secretary-receptionist(52.0401)
52.0407 - Business/office automation/technology/data entry
This instructional program class comprises any program that prepares individuals to support business information operations by using computer equipment to enter, process, and retrieve data for a wide variety of administrative purposes. These programs include courses in using basic business software and hardware; business computer networking; principles of desktop publishing; preparing mass mailings; compiling and editing spreadsheets; list maintenance; preparing tables and graphs; receipt control; and preparing business performance reports.
Illustrative example(s)
- applied business technology
- business information processing
- information processing, business
- office automation
Exclusion(s)
- business information technology(11.0103)
- data entry(11.0601)
- data processing(11.0301)
- desktop publishing(10.0303)
- word processing(11.0602)
52.0408 - General office occupations and clerical services
This instructional program class comprises any program that prepares individuals to provide basic administrative support under the supervision of office managers, administrative assistants, secretaries, and other office personnel. These programs include courses in typing, keyboarding, filing, general business correspondence, office equipment operation, and communications skills.
Illustrative example(s)
- administrative clerk
- clerk typist
- office clerk
- office skills
- typing
Exclusion(s)
- legal assistant(22.0302)
- medical clerk(51.0710)
- receptionist(52.0406)
- sales clerk(52.1804)
- secretary(52.0401)
- transportation clerk(52.0410)
- word processing(11.0602)
52.0409 - Parts, warehousing and inventory management operations
This instructional program class comprises any program that prepares individuals to provide administrative, technical, and managerial support in the operation of warehouses, control of inventory, parts identification, and the performance of counter services for customers. These programs include courses in record keeping, equipment operation, database entry, supply logistics, shop operations and math, and customer and supplier relations.
Illustrative example(s)
- inventory control
- inventory management
- parts and warehousing management
- parts management
- warehouse management
- warehousing management
Exclusion(s)
- auto parts sales(52.1907)
- logistics and material management(52.0203)
- parts and warehousing operations and maintenance(47.0409)
- procurement management(52.0202)
52.0410 - Traffic, customs and transportation clerk/technician
This instructional program class comprises any program that prepares individuals to perform duties associated with managing revenue-based customs, traffic, or transportation services, such as control of domestic and international traffic, toll roads and waterways, and to assist in the dispatch and control of fleet-based traffic for businesses and public services. These programs include courses in record keeping; preparation of customs and transportation documentation; operation of communications equipment; basic transportation operations management; tariffs, rates and fares; revenue collection and change-making; and interpretation of customs or transportation regulations and related legislation, policies, and procedures.
Illustrative example(s)
- customs clerk
- customs technician
- traffic clerk
- traffic technician
- transportation clerk
- transportation technician
Exclusion(s)
- air traffic controller(49.0105)
- traffic control - flagging(49.0207)
- train dispatcher(49.0208)
- transportation engineering(14.0804)
- transportation management(52.0209)
- transportation planning(44.0403)
52.0411 - Customer service support/call centre/teleservice operation
This instructional program class comprises any program that prepares individuals to assist customers with inquiries and problems in frontline call centres, help desks, teleservice centres, and online. These programs include courses in user interfaces and user behaviour; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.
Illustrative example(s)
- call centre
- call centre service representative
- customer service
- customer service by telephone
- customer service representative
- customer service support
- teleservice
- teleservice customer representative
- teleservice operation
Exclusion(s)
- computer support specialist(11.1006)
- customer service management(52.0207)
- receptionist(52.0406)
- sales clerk(52.1804)
52.0499 - Business operations support and assistant services, other
This instructional program class comprises any program not listed above that relates to Business operations support and assistant services.
Illustrative example(s)
- automotive service advisor
- comptometer operator
- other business operations support and assistant services
Exclusion(s)
- accounting clerk(52.0302)
- legal assistant(22.0302)
- medical clerk(51.0710)
- medical secretary(51.0716)
- secretary(52.0401)
- word processing(11.0602)
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