Variant of the National Occupational Classification (NOC) 2021 Version 1.0 for Science, Technology, Engineering and Mathematics (STEM)

Variant of the National Occupational Classification (NOC) 2021 Version 1.0 for Science, Technology, Engineering and Mathematics (STEM)
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Hierarchical structure

64312 - Airline ticket and service agents

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

  • Illustrative example(s)

    • airline baggage agent
    • airline cargo agent
    • airline load planner
    • airline passenger agent
    • airline reservation agent
    • airline ticket agent
    • baggage tracer - airline
    • client service representative - airline
    • counter services agent - airline
    • customer service agent - airline
    • station agent - airline

    All examples

  • Exclusion(s)

    • Airline sales and service agents supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)
    • Baggage handler (See 65210 Support occupations in accommodation, travel and facilities set-up services)
    • Ground and water transport ticket agents, cargo service representatives and related clerks (See 64313 Ground and water transport ticket agents, cargo service representatives and related clerks)
    • Travel counsellors (See 64310 Travel counsellors)

  • Main duties

    This group performs some or all of the following duties:

    Airline passenger, baggage and ticket agents

    • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
    • Assist pre-boarding passengers and provide information on fares and flight schedules and routes
    • Trace lost, delayed or misdirected baggage for customers.

    Airline cargo and freight agents

    • Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
    • Trace lost or misdirected cargo and maintain shipping and other records
    • Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
    • Relay operational messages to operations control and downline stations
    • Calculate load weights for compartments of aircraft using charts and computers
    • Plan load to distribute and balance cargo.

    Airline reservation agents

    • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
    • Provide information on airline passengers and process mileage points.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
    • Airline station agents usually require experience as a ticket, baggage or cargo agent.
    • Load planners require a restricted radio operator's licence and usually require airline operations experience.

  • Additional information

    • Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
    • Progression to supervisory positions is possible with experience.
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