Variant of the National Occupational Classification (NOC) 2021 Version 1.0 for Science, Technology, Engineering and Mathematics (STEM)

Variant of the National Occupational Classification (NOC) 2021 Version 1.0 for Science, Technology, Engineering and Mathematics (STEM)
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60031 - Accommodation service managers

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

  • Illustrative example(s)

    • bed and breakfast operator
    • front desk manager - accommodation services
    • guest-house operator
    • hotel assistant manager
    • hotel director
    • hotel manager
    • motel manager
    • reservations manager
    • seasonal resort manager
    • ski resort manager
    • tourist home operator

    All examples

  • Exclusion(s)

    • Advertising, marketing and public relations managers (See 10022 Advertising, marketing and public relations managers)
    • Executive housekeepers (See 62021 Executive housekeepers)
    • Facility operation and maintenance managers (See 70012 Facility operation and maintenance managers)
    • Restaurant and food service managers (See 60030 Restaurant and food service managers)
    • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)

  • Main duties

    This group performs some or all of the following duties:

    • Develop, implement and evaluate policies and procedures for the operation of the department or establishment
    • Prepare budgets and monitor revenues and expenses
    • Participate in the development of pricing and promotional strategies
    • Negotiate with suppliers for the provision of materials and supplies
    • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
    • Recruit and supervise staff, oversee training and set work schedules
    • Resolve customer complaints.

  • Employment requirements

    • A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
    • Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.
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