Variant of the National Occupational Classification (NOC) 2021 Version 1.0 for Science, Technology, Engineering and Mathematics (STEM)

Variant of the National Occupational Classification (NOC) 2021 Version 1.0 for Science, Technology, Engineering and Mathematics (STEM)
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Hierarchical structure

C - Other than STEM Occupations

Other than STEM occupations (Non-STEM) refer to occupations requiring knowledge and competencies in one or more areas (usually related to the occupation) other than STEM to complete central functions of a job. Fundamental STEM knowledge may be used to varying degrees to support tasks. This category includes a wide variety of occupational areas such as senior management, law, culture, recreation, operations, trades and sales. These occupational areas may require knowledge and/or expertise acquired through formal and non-formal education or training.

C6 - Other than STEM - Sales and service occupations

Other than STEM occupations (Non-STEM) in sales and services, refer to occupations requiring knowledge and competencies in one or more areas (usually related to the occupation) other than STEM to complete central functions of a job. Fundamental STEM knowledge may be used to varying degrees to support tasks. These occupational areas may require knowledge and/or expertise acquired through formal and non-formal education or training.

60010 - Corporate sales managers

Corporate sales managers plan, organize, direct, control and evaluate the activities of establishments and departments involved in commercial, industrial, institutional, e-business and wholesale and retail sales. They are employed by commercial, industrial and wholesale and retail trade establishments.

  • Illustrative example(s)

    • corporate sales manager
    • national accounts manager - sales
    • regional sales manager
    • trade expansion manager

    All examples

  • Exclusion(s)

    • Advertising, marketing and public relations managers (See 10022 Advertising, marketing and public relations managers)
    • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
    • Senior managers - trade, broadcasting and other services (See 00014 Senior managers - trade, broadcasting and other services)
    • Technical sales supervisor (See 62100 Technical sales specialists - wholesale trade)

  • Main duties

    This group performs some or all of the following duties:

    • Plan direct and evaluate the activities of sales departments in commercial, industrial, wholesale and retail and other establishments
    • Organize regional and divisional sales operations
    • Establish organizational policies and procedures in relation to sales
    • Determine strategic planning related to new product lines
    • Lead sales team in building relationships with business clients and manage negotiations of sales contracts
    • Recruit, organize, train and manage staff
    • May work with the marketing department to understand and communicate marketing messages to the field.

  • Employment requirements

    • A university degree or college diploma in business or in a related field with a specialization in sales
      and
      Several years of experience as a sales representative or in a related occupation are usually required.

  • Additional information

    • Progression to senior management positions is possible with experience.

60020 - Retail and wholesale trade managers

Retail and wholesale trade managers plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail or wholesale basis. They are employed by retail and wholesale sales establishments or they may own and operate their own store.

  • Illustrative example(s)

    • antique dealer
    • assistant manager - retail
    • automobile repair shop manager
    • bookstore manager
    • car dealership manager
    • cattle dealer
    • clothing store manager
    • department store manager
    • pleasure boat dealer
    • sporting goods store manager
    • store manager - retail
    • supermarket manager
    • variety store manager

    All examples

  • Exclusion(s)

    • Advertising, marketing and public relations managers (See 10022 Advertising, marketing and public relations managers)
    • Insurance, real estate and financial brokerage managers (See 10020 Insurance, real estate and financial brokerage managers)
    • Restaurant and food service managers (See 60030 Restaurant and food service managers)
    • Retail sales supervisors (See 62010 Retail sales supervisors)

  • Main duties

    This group performs some or all of the following duties:

    • Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments
    • Manage staff and assign duties
    • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
    • Determine merchandise and services to be sold, and implement price and credit policies
    • Source and negotiate with vendors when necessary to procure merchandise for resale
    • Develop and implement marketing strategies
    • Plan budgets, authorize expenditures, and monitor revenues
    • Evaluate and improve customer service and respond to customer requests and issues
    • Address staffing requirements, including the hiring, development and retention of staff

  • Employment requirements

    • Completion of secondary school is required.
    • A university degree or college diploma in business administration or other field related to the product or service being sold may be required.
    • Several years of related retail or wholesale sales experience at increasing levels of responsibility are usually required

  • Additional information

    • There is some mobility between managers in this unit group, depending on the product or service.

60030 - Restaurant and food service managers

Restaurant and food service managers plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other food and beverage services. They are employed in food and beverage service establishments, or they may be self-employed.

  • Illustrative example(s)

    • banquet manager
    • bar manager
    • cafeteria manager
    • catering service manager
    • dining room manager
    • food services manager
    • hotel food and beverage service manager
    • restaurant assistant manager
    • restaurant manager
    • restaurateur - food services

    All examples

  • Exclusion(s)

    • Dietitians and nutritionists (See 31121 Dietitians and nutritionists)
    • Executive chef (See 62200 Chefs)
    • Food service supervisors (See 62020 Food service supervisors)
    • Senior managers - trade, broadcasting and other services (See 00014 Senior managers - trade, broadcasting and other services)

  • Main duties

    This group performs some or all of the following duties:

    • Plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverage service
    • Determine type of services to be offered and implement operational procedures
    • Recruit staff and oversee staff training
    • Set staff work schedules and monitor staff performance
    • Control inventory, monitor revenues and modify procedures and prices
    • Resolve customer complaints and ensure health and safety regulations are followed
    • Negotiate arrangements with suppliers for food and other supplies
    • Negotiate arrangements with clients for catering or use of facilities for banquets or receptions.

  • Employment requirements

    • Completion of a college or other program related to hospitality or food and beverage service management is usually required.
    • Several years of experience in the food service sector, including supervisory experience, are required.
    • Responsible beverage service certification is usually required for managers of establishments serving alcoholic beverages.

  • Additional information

    • Progression to senior management in food service is possible with experience.

60031 - Accommodation service managers

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

  • Illustrative example(s)

    • bed and breakfast operator
    • front desk manager - accommodation services
    • guest-house operator
    • hotel assistant manager
    • hotel director
    • hotel manager
    • motel manager
    • reservations manager
    • seasonal resort manager
    • ski resort manager
    • tourist home operator

    All examples

  • Exclusion(s)

    • Advertising, marketing and public relations managers (See 10022 Advertising, marketing and public relations managers)
    • Executive housekeepers (See 62021 Executive housekeepers)
    • Facility operation and maintenance managers (See 70012 Facility operation and maintenance managers)
    • Restaurant and food service managers (See 60030 Restaurant and food service managers)
    • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)

  • Main duties

    This group performs some or all of the following duties:

    • Develop, implement and evaluate policies and procedures for the operation of the department or establishment
    • Prepare budgets and monitor revenues and expenses
    • Participate in the development of pricing and promotional strategies
    • Negotiate with suppliers for the provision of materials and supplies
    • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
    • Recruit and supervise staff, oversee training and set work schedules
    • Resolve customer complaints.

  • Employment requirements

    • A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
    • Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

60040 - Managers in customer and personal services

Managers in customer and personal services provide services such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

  • Illustrative example(s)

    • barber shop manager
    • car wash manager
    • cooking school manager
    • driving school manager
    • dry cleaning service manager
    • hairdressing salon manager
    • pest control service manager
    • residential cleaning service manager
    • septic tank service manager
    • spa manager
    • window washing service manager

    All examples

  • Exclusion(s)

    • Accommodation service managers (See 60031 Accommodation service managers)
    • Cleaning supervisors (See 62024 Cleaning supervisors)
    • Executive housekeepers (See 62021 Executive housekeepers)
    • Other business services managers (See 10029 Other business services managers)
    • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
    • Retail sales supervisors (See 62010 Retail sales supervisors)

  • Main duties

    This group performs some or all of the following duties:

    • Plan, organize, direct, control and evaluate the operations of an establishment providing services such as dry cleaning, hairdressing or residential cleaning, or a school providing non-vocational instruction in driving, languages, music, dance, art, cooking or fashion
    • Establish or implement policies and procedures for staff
    • Plan and control budget and inventory
    • Respond to inquiries or complaints and resolve problems
    • Manage contracts for advertising or marketing strategies
    • Hire, train and supervise staff.

  • Employment requirements

    • Completion of secondary school is usually required.
    • A college diploma or vocational certificate in the subject of instruction may be required.
    • One to three years of experience in the service being offered are usually required.

62010 - Retail sales supervisors

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

  • Illustrative example(s)

    • department store supervisor
    • head cashier
    • liquor store supervisor
    • produce department supervisor
    • rental service supervisor
    • retail sales route supervisor
    • telemarketing supervisor

    All examples

  • Exclusion(s)

    • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
    • Service supervisors(6202)
    • Technical sales supervisor (See 62100 Technical sales specialists - wholesale trade)

  • Main duties

    This group performs some or all of the following duties:

    • Supervise and coordinate sales staff and cashiers
    • Assign sales workers to duties and prepare work schedules
    • Authorize payments and the return of merchandise
    • Resolve issues that may arise, including customer requests, complaints and supply shortages
    • Maintain specified inventory and order merchandise
    • Prepare reports regarding sales volumes, merchandising and personnel matters
    • Hire and train or arrange for the training of new sales staff and monitor and report on performance
    • Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
    • May perform the same duties as workers supervised
    • May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is usually required.

  • Additional information

    • Progression to management positions in retail trade is possible with additional training or experience.

62020 - Food service supervisors

Food service supervisors supervise, direct and coordinate the activities of workers who prepare, portion and serve food. They are employed by hospitals and other health care establishments and by cafeterias, catering companies and other food service establishments.

  • Illustrative example(s)

    • cafeteria supervisor
    • canteen supervisor
    • catering supervisor
    • food service supervisor

    All examples

  • Exclusion(s)

    • Banquet captain (See 65200 Food and beverage servers)
    • Maîtres d'hôtel and hosts/hostesses (See 64300 Maîtres d'hôtel and hosts/hostesses)
    • Mobile canteen service supervisor (See 72024 Supervisors, motor transport and other ground transit operators)
    • Restaurant and food service managers (See 60030 Restaurant and food service managers)

  • Main duties

    This group performs some or all of the following duties:

    • Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food
    • Estimate and order ingredients and supplies required for meal preparation
    • Prepare food order summaries for chef according to requests from dieticians, patients in hospitals or other customers
    • Establish work schedules and procedures
    • Maintain records of stock, repairs, sales and wastage
    • Train staff in job duties, and sanitation and safety procedures
    • Supervise and check assembly of regular and special diet trays and delivery of food trolleys to hospital patients
    • Ensure that food and service meet quality control standards
    • May participate in the selection of food service staff and assist in the development of policies, procedures and budgets
    • May plan cafeteria menus and determine related food and labour costs.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of a community college program in food service administration, hotel and restaurant management or related discipline
      or
      Several years of experience in food preparation or service are required.

62021 - Executive housekeepers

Executive housekeepers direct and control the operations of housekeeping departments within hotels, hospitals and other establishments.

  • Illustrative example(s)

    • assistant executive housekeeper
    • executive housekeeper
    • hospital executive housekeeper
    • hotel executive housekeeper
    • housekeeping director
    • housekeeping manager

    All examples

  • Exclusion(s)

    • Accommodation service managers (See 60031 Accommodation service managers)
    • Facility operation and maintenance managers (See 70012 Facility operation and maintenance managers)
    • Housekeeping room attendant supervisor (See 62024 Cleaning supervisors)
    • Housekeeping supervisor (See 62024 Cleaning supervisors)

  • Main duties

    This group performs some or all of the following duties:

    • Manage the operations of the housekeeping department
    • Plan and coordinate the activities of housekeeping supervisors and their crews
    • Conduct inspections to ensure that departmental standards and health and safety regulations are being met
    • Select and purchase equipment and supplies, and maintain inventory
    • Arrange for maintenance and repair of equipment and machinery
    • Hire, train and supervise housekeeping staff
    • Maintain financial records and prepare budgets, payroll and employee schedules.

  • Employment requirements

    • Completion of secondary school is usually required.
    • A university degree or college diploma in hospital management, hotel management or business administration is usually required.
    • Extensive experience as a cleaning supervisor may substitute for formal education requirements.

62022 - Accommodation, travel, tourism and related services supervisors

Accommodation, travel, tourism and related services supervisors supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors.

  • Illustrative example(s)

    • casino dealer supervisor
    • hotel clerk supervisor
    • reservations supervisor
    • tour guide supervisor
    • travel clerk supervisor

    All examples

  • Exclusion(s)

    • Accommodation service managers (See 60031 Accommodation service managers)
    • Food service supervisors (See 62020 Food service supervisors)

  • Main duties

    This group performs some or all of the following duties:

    • Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Hire and train staff in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of college courses related to the area supervised may be required.
    • Experience in the occupation supervised is usually required.
    • Casino gaming licences are usually required for all casino employees.

  • Additional information

    • Progression to managerial positions is possible with additional training or experience.

62023 - Customer and information services supervisors

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.

  • Illustrative example(s)

    • call centre agent supervisor
    • contact centre supervisor
    • current accounts supervisor
    • customer service representatives supervisor - financial services
    • information clerks supervisor

    All examples

  • Exclusion(s)

    • Airline sales and service agents supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)
    • Banking, credit and other investment managers (See 10021 Banking, credit and other investment managers)
    • Other business services managers (See 10029 Other business services managers)
    • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
    • Retail sales supervisors (See 62010 Retail sales supervisors)
    • Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)

  • Main duties

    This group performs some or all of the following duties:

    Customer service representatives supervisors - financial services

    • Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
    • Examine and verify accuracy of work and authorize routine deposits and withdrawals
    • Establish work schedules and procedures
    • Coordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Identify training needs and train workers in job duties and company policies
    • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

    Customer service representatives supervisors (except financial services)

    • Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
    • Establish work schedules and procedures
    • Coordinate activities with other units and departments
    • Prepare and submit progress reports and other documentation
    • Identify training needs and train workers in job duties and company policies
    • Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Experience in the occupation supervised is required.
    • Completion of college or industry courses related to financial or customer services may be required.

62024 - Cleaning supervisors

Cleaning supervisors supervise and coordinate the activities of workers in the following unit groups: Light duty cleaners (65310), Specialized cleaners (65311), and Janitors, caretakers and building superintendents (73201). They are employed by hospitals and other health care institutions, hotels, motels, schools and other educational institutions, commercial and industrial establishments, home and office cleaning establishments and by various specialized cleaning companies.

  • Illustrative example(s)

    • building cleaning supervisor
    • carpet cleaning supervisor
    • cleaning supervisor
    • head custodian
    • housekeeping supervisor
    • window washing supervisor

    All examples

  • Exclusion(s)

    • Building maintenance supervisor (See 72014 Contractors and supervisors, other construction trades, installers, repairers and servicers)
    • Executive housekeepers (See 62021 Executive housekeepers)
    • Specialized cleaners (See 65311 Specialized cleaners)

  • Main duties

    This group performs some or all of the following duties:

    • Supervise and coordinate the work of light duty, industrial or specialized cleaners and janitors
    • Inspect sites or facilities to ensure established safety and cleanliness standards are met
    • Recommend or arrange for additional services required such as painting, repair work, renovations or replacement of furnishings and equipment
    • Hire and train cleaning staff
    • Prepare work schedule and coordinate activities with those of other departments
    • Prepare budget, estimate costs and keep financial records
    • Receive payment for specialized cleaning jobs
    • May perform certain cleaning duties.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Previous experience in a particular area of cleaning is usually required.
    • Previous supervisory experience may be required.

62029 - Other services supervisors

Other services supervisors supervise and coordinate the activities of dry cleaning, laundry, ironing, pressing and finishing workers, theatre ushers and attendants, spa, sports and recreation club workers, commissionaires, security guards and other service workers. They are employed by service establishments throughout the public and private sectors.

  • Illustrative example(s)

    • clubhouse attendants supervisor
    • commissionaire supervisor
    • dry cleaning production supervisor
    • dry cleaning supervisor
    • laundry and dry cleaning forewoman
    • laundry supervisor
    • parking lot supervisor
    • security guard supervisor
    • ski lift attendants supervisor
    • spa supervisor
    • theatre attendants supervisor
    • ticket taker supervisor

    All examples

  • Exclusion(s)

    • Cleaning supervisors (See 62024 Cleaning supervisors)
    • Executive housekeepers (See 62021 Executive housekeepers)
    • Managers in customer and personal services (See 60040 Managers in customer and personal services)
    • Retail sales supervisors (See 62010 Retail sales supervisors)

  • Main duties

    This group performs some or all of the following duties:

    • Coordinate, assign and review the work of dry cleaning, laundry, ironing, pressing and finishing workers, theatre ushers and attendants, spa, sports and recreation club workers, commissionaires, security guards and other service workers not elsewhere classified
    • Establish work schedules and procedures and coordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Hire and train staff in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
    • Monitor quality and production levels
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of college courses related to the area supervised may be required.
    • Experience in the occupation supervised is usually required.
    • Certification or licensing may be required for some occupations in this group (i.e., supervisors of commissionaires or security guards).

  • Additional information

    • Progression to managerial positions is possible with additional training or experience.

62100 - Technical sales specialists - wholesale trade

Technical sales specialists in wholesale trade, sell a range of technical goods and services, such as scientific, agricultural and industrial products, electricity, telecommunications services and computer services, to governments and to commercial and industrial establishments in domestic and international localities. They are employed by establishments that produce or provide technical goods and services, such as pharmaceutical companies, industrial equipment manufacturing companies, grain elevators, computer services firms, engineering firms and hydroelectric companies, or they may be self-employed technical sales specialists/agents who contract their services to other companies. Technical sales specialists in wholesale trade who are supervisors are included in this unit group.

  • Illustrative example(s)

    • aircraft sales representative
    • communication equipment sales representative
    • construction equipment sales representative
    • electricity sales representative
    • heavy equipment sales representative
    • industrial supplies sales representative
    • medical instruments sales agent
    • software sales representative
    • technical sales representative
    • technical sales supervisor
    • technical support specialist - wholesale trade

    All examples

  • Inclusion(s)

    • sales engineer

  • Exclusion(s)

    • Advertising, marketing and public relations managers (See 10022 Advertising, marketing and public relations managers)
    • Retail salespersons and visual merchandisers (See 64100 Retail salespersons and visual merchandisers)
    • Sales and account representatives - wholesale trade (non-technical) (See 64101 Sales and account representatives - wholesale trade (non-technical))

  • Main duties

    This group performs some or all of the following duties:

    • Maintain and grow sales relationships with existing clients
    • Identify and solicit potential clients
    • Assess clients' needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms
    • Provide input into product design where goods or services must be tailored to suit clients' needs
    • Develop sales presentations, proposals, or other materials to illustrate benefits from use of good or service
    • Estimate costs of installing and maintaining equipment or service
    • Prepare and administer sales contracts and maintain customer records
    • Consult with clients after sale to resolve problems and to provide ongoing support
    • Troubleshoot technical problems related to equipment
    • Assess market conditions and competitors' activities and develop an awareness of emerging markets and trends
    • Develop and maintain technical product or service knowledge to explain features to clients and answer questions about goods or services
    • May offer training in the operation and maintenance of equipment
    • Develop, implement and report on sales strategies to achieve business goals
    • May supervise the activities of other technical staff and sales specialists.

    Technical sales specialists usually specialize in a particular line of goods or services.

  • Employment requirements

    • A university degree or college diploma in a program related to the product or service is usually required.
    • Experience in sales or in a technical occupation related to the product or service may be required.
    • Fluency in a specific foreign language, and/or foreign work or travel experience may be required for technical sales specialists seeking employment with companies that import or export technical goods or services.
    • Technical sales supervisors require experience as a technical sales specialist.
    • A driver's licence and a good driving record may be required.

  • Additional information

    • Extensive company training programs for technical sales specialists may be provided by employers.
    • Progression to sales management positions is possible with additional training or experience.

62101 - Retail and wholesale buyers

Retail and wholesale buyers buy merchandise for resale by retail or wholesale establishments and are usually responsible for the merchandising operations of retail or wholesale establishments. Retail and wholesale buyers who are supervisors and those who are assistants are included in this unit group.

  • Illustrative example(s)

    • appliance buyer
    • assistant buyer
    • beverage taster and buyer
    • buyer - retail
    • buyer - wholesale
    • chief buyer
    • clothing buyer
    • food buyer
    • produce buyer

    All examples

  • Inclusion(s)

    • merchandiser

  • Exclusion(s)

    • Procurement and purchasing agents and officers (See 12102 Procurement and purchasing agents and officers)

  • Main duties

    This group performs some or all of the following duties:

    • Purchase merchandise for resale by retail or wholesale establishments
    • Review requirements of establishment and determine quantity and type of merchandise to purchase
    • Study market reports, trade periodicals and sales promotion materials and visit trade shows, showrooms, factories and product design events
    • Select the merchandise which best fits the establishment's requirements
    • Interview suppliers and negotiate prices, discounts, credit terms and transportation arrangements
    • Oversee distribution of merchandise to outlets and maintain adequate stock levels
    • Establish and maintain contact with suppliers
    • May supervise the work of other retail buyers.

    Retail and wholesale buyers may specialize in a particular merchandise line.

  • Employment requirements

    • Completion of secondary school is required.
    • A university degree or college diploma in business, marketing or a related program is usually required.
    • Previous work experience in retail or wholesale establishments is usually required.
    • Supervisors and senior buyers require experience in the occupation supervised or in a particular merchandise line.

  • Additional information

    • Retail and wholesale buyers may specialize through experience or product-related training courses.
    • Progression to management positions in retail trade, sales, marketing or advertising is possible with additional training or experience.

62200 - Chefs

Chefs plan and direct food preparation and cooking activities and who prepare and cook meals and specialty foods. They are employed in restaurants, hotels, hospitals and other health care institutions, central food commissaries, clubs and similar establishments, and on ships.

  • Illustrative example(s)

    • chef
    • corporate chef
    • executive chef
    • executive sous-chef
    • head chef
    • master chef
    • pastry chef
    • saucier
    • sous-chef
    • specialist chef

    All examples

  • Exclusion(s)

    • Cooks (See 63200 Cooks)
    • Food counter attendants, kitchen helpers and related support occupations (See 65201 Food counter attendants, kitchen helpers and related support occupations)
    • Restaurant and food service managers (See 60030 Restaurant and food service managers)

  • Main duties

    This group performs some or all of the following duties:

    Chefs

    • Plan and direct food preparation and cooking activities of several restaurants in an establishment, restaurant chains, hospitals or other establishments with food services
    • Consult with clients regarding weddings, banquets and specialty functions
    • Plan menus and ensure food meets quality standards
    • Estimate food requirements and may estimate food and labour costs
    • Supervise activities of sous-chefs, specialist chefs, chefs and cooks
    • Arrange for equipment purchases and repairs
    • Recruit and hire staff
    • May prepare and cook food on a regular basis, or for special guests or functions.

    Sous-chefs

    • Supervise activities of specialist chefs, chefs, cooks and other kitchen workers
    • Demonstrate new cooking techniques and new equipment to cooking staff
    • May plan menus and requisition food and kitchen supplies
    • May prepare and cook meals or specialty foods.

    Chefs and specialist chefs

    • Prepare and cook complete meals or specialty foods, such as pastries, sauces, soups, salads, vegetables and meat, poultry and fish dishes, and create decorative food displays for special events such as banquets
    • Instruct cooks in preparation, cooking, garnishing and presentation of food
    • Create new recipes
    • Supervise cooks and other kitchen staff
    • May plan menus
    • May requisition food and kitchen supplies.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Cook's trade certification or equivalent credentials, training and experience are required.
    • Executive chefs usually require management training and several years of experience in commercial food preparation, including two years in a supervisory capacity
      and
      Experience as a sous-chef, specialist chef or chef.
    • Sous-chefs, specialist chefs and chefs usually require several years of experience in commercial food preparation.
    • Red Seal endorsement for cooks is also available to qualified chefs upon successful completion of the interprovincial Red Seal examination.
    • The certifications of Certified Working Chef (CWC) and Certified Chef de Cuisine (CCC), administered by the Canadian Culinary Institute (CCI) of the Canadian Culinary Federation (CCF) are available to qualified chefs.

  • Additional information

    • The Red Seal endorsement allows for interprovincial mobility.
    • There is some mobility among the various types of chefs in this unit group.
    • Executive chefs may progress to managerial positions in food preparation establishments.

62201 - Funeral directors and embalmers

Funeral directors coordinate and arrange all aspects of funeral services. Embalmers prepare the remains of deceased persons for public visitation and burial. Funeral directors and embalmers are employed by funeral homes.

  • Illustrative example(s)

    • apprentice embalmer
    • embalmer
    • funeral director
    • mortician

    All examples

  • Exclusion(s)

    • Bereavement counsellor (See 41301 Therapists in counselling and related specialized therapies)
    • Funeral home attendant (See 65329 Other service support occupations)
    • Funeral services general manager (See 00014 Senior managers - trade, broadcasting and other services)

  • Main duties

    This group performs some or all of the following duties:

    Funeral directors

    • Consult with the family of the deceased regarding the nature of the funeral service, the disposition of the remains and funeral costs
    • Transfer, or arrange for the transfer of, the remains from the place of death to the funeral home
    • Inform survivors of benefits for which they may be eligible
    • Issue death notices to newspapers
    • Oversee the preparation of the remains, plan and schedule funeral services, coordinate burials and cremations and complete legal documents
    • Discuss and negotiate prearranged funerals with clients
    • Manage funeral home operations including hiring and directing staff, maintaining financial records, preparing accounts and ordering merchandise
    • Supervise embalmers, funeral home attendants and other funeral home staff
    • May perform same duties as embalmers.

    Embalmers

    • Preserve, sanitize and prepare human remains for funeral services
    • Perform cosmetic and restorative work on human remains
    • Supervise funeral home attendants and other funeral home staff.

  • Employment requirements

    • Completion of a one- to two-year college program and a twelve- to twenty-month practical apprenticeship program during or following the educational program is usually required for funeral directors.
    • Completion of a two- to three-year college program and a twelve- to twenty-month practical apprenticeship program during or following the educational program
      or
      completion of a three-year college program is required for embalmers.
    • Funeral directors require licensure in most provinces and territories.
    • Funeral directors may be required to be licensed embalmers depending on provincial requirements.
    • Embalmers require licensure in all provinces.

62202 - Jewellers, jewellery and watch repairers and related occupations

Jewellers and workers in related occupations fabricate, assemble, repair and appraise fine jewellery. Watch repairers and related workers repair, clean, adjust and fabricate parts for clocks and watches. They are employed by jewellery, clock and watch manufacturers and retail stores, by jewellery and watch repair shops or they may be self-employed.

  • Illustrative example(s)

    • clock repairer
    • diamond cutter
    • gem cutter
    • pearl cutter
    • precious stone setter
    • watch repairer

    All examples

  • Inclusion(s)

    • clockmaker
    • gemologist

  • Exclusion(s)

    • Clock and watch assembler (See 94219 Other products assemblers, finishers and inspectors)
    • Goldsmith AND silversmith (See 53124 Artisans and craftspersons)
    • Jewellery assembler (See 94219 Other products assemblers, finishers and inspectors)

  • Main duties

    This group performs some or all of the following duties:

    Jewellers and related workers

    • Fabricate and repair precious and semi-precious metal jewellery, such as rings, brooches, pendants, bracelets and lockets
    • Examine, cut, shape and polish diamonds using optical instruments, lathes and laps
    • Examine, cut, shape and polish precious and synthetic gems using optical instruments, cutting disks and laps
    • Appraise gemstones and diamonds to differentiate between stones, identify rare specimens and to detect peculiarity affecting stone values
    • Set precious and semi-precious stones in jewellery mountings, according to specifications
    • May supervise other jewellers.

    Jewellers may specialize in certain kinds of jewellery, such as gold or silver, or in particular operations, such as fabrication or repair.

    Watch repairers

    • Fabricate or fit parts to make watches and clocks
    • Examine clocks and watches, disassemble and check for defective and misaligned parts or rust
    • Replace or repair worn or broken parts
    • Test, adjust and regulate timepiece movements
    • Clean all parts using special cleaning and rinsing solutions and ultrasonic or mechanical cleaning machines to remove dirt and dried lubricants
    • May supervise other watch repairers.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of a college or other program, or apprenticeship training in watch or jewellery repair or gemology is usually required.
    • Experience as a jewellery, clock or watch assembler may be required.

  • Additional information

    • Mobility is possible among the various jewellery occupations in this unit group.
    • There is little mobility between the jewellery occupations and the watch repairers in this unit group.

63100 - Insurance agents and brokers

Insurance agents and brokers sell life, automobile, property, health and other types of insurance to individuals, businesses and public institutions. Insurance agents are employed by individual insurance companies or are independent representatives of specific insurance companies. Insurance brokers are employed by brokerage firms, or may work in partnerships or hold sole proprietorship. Supervisors of insurance agents are included in this unit group.

  • Illustrative example(s)

    • insurance agent
    • insurance broker
    • insurance sales representative
    • insurance sales supervisor

    All examples

  • Exclusion(s)

    • Insurance manager (See 10020 Insurance, real estate and financial brokerage managers)
    • Insurance underwriters (See 12202 Insurance underwriters)
    • Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)

  • Main duties

    This group performs some or all of the following duties:

    • Sell automobile, fire, health, life, property, marine, aircraft and other types of insurance to clients
    • Establish client insurance coverage, calculate premiums and establish method of payment
    • Provide information concerning group and individual insurance packages, the range of risk coverage, benefits paid and other policy features
    • Ensure appropriate forms, medical examinations and other policy requirements are completed
    • Monitor insurance claims and respond to clients' enquiries
    • Identify and solicit potential clientele.

  • Employment requirements

    • Completion of secondary school is usually required.
    • On-the-job training and insurance industry courses and training programs are provided and are required for employment.
    • Licensure by the insurance governing body in the province or territory of employment is required.

  • Additional information

    • Progression to insurance management positions is possible through experience.
    • Completion of educational programs through the Insurance Institute of Canada entitles agents to professional recognition as a Chartered Insurance Professional (CIP) or a Fellow Chartered Insurance Professional (FCIP).
    • Completion of educational courses through the Financial Advisors Association of Canada (Advocis) allows for various levels of professional designations for insurance and financial advisors.

63101 - Real estate agents and salespersons

Real estate agents and salespersons act as agents for the sale or purchase of houses, apartments, commercial buildings, land and other real estate. They are employed in the real estate industry.

  • Illustrative example(s)

    • commercial real estate agent
    • real estate agent
    • real estate agent supervisor
    • real estate sales representative
    • residential real estate agent

    All examples

  • Exclusion(s)

    • Assessors, business valuators and appraisers (See 12203 Assessors, business valuators and appraisers)
    • Insurance, real estate and financial brokerage managers (See 10020 Insurance, real estate and financial brokerage managers)
    • Mortgage broker (See 11109 Other financial officers)
    • Rentals agent (See 13101 Property administrators)
    • Right-of-way agent (See 12102 Procurement and purchasing agents and officers)

  • Main duties

    This group performs some or all of the following duties:

    • Solicit property sales listings from prospective vendors
    • Assist vendors in selling property by establishing asking price, advertising the property, listing the property with listing services and conducting open houses for prospective buyers
    • Assist prospective buyers in selecting, visiting, inspecting and making offers of purchase on real estate properties
    • Advise clients on market conditions, prices, mortgages, legal requirements and related matters
    • Draw up sales agreements for approval of purchaser and seller
    • May rent or lease properties on behalf of clients.

    Real estate agents and salespersons may specialize in residential, commercial, industrial/institutional or rural real estate sales.

  • Employment requirements

    • Completion of secondary school is required.
    • Completion of a real estate training course is required.
    • Provincial or territorial licensure in the province or territory of employment is required.

  • Additional information

    • Real estate agents and salespersons normally work on a commission basis.
    • Real estate agents may operate independently by obtaining a broker's licence in accordance with the regulations of the province of employment. A broker's licence is required to become a manager in real estate.

63102 - Financial sales representatives

Financial sales representatives sell basic deposit, investment and loan products and services to individuals and businesses. They work in banks, credit unions, trust companies and similar financial institutions.

  • Illustrative example(s)

    • credit officer
    • financial services officer
    • financial services representative
    • loan officer
    • mortgage officer
    • sales associate - personal banking

    All examples

  • Inclusion(s)

    • debt counsellor

  • Exclusion(s)

    • Banking, insurance and other financial clerks (See 14201 Banking, insurance and other financial clerks)
    • Customer services representatives - financial institutions (See 64400 Customer services representatives - financial institutions)
    • Loan and credit manager - banking or trust company (See 10021 Banking, credit and other investment managers)
    • Other financial officers (See 11109 Other financial officers)

  • Main duties

    This group performs some or all of the following duties:

    • Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
    • Interview applicants for personal, mortgage, student and business loans
    • Promote the sale of deposit, investment, credit and loan products and services
    • Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals
    • Research and evaluate loan applicant's financial status, references, credit and ability to repay the loan
    • Complete credit and loan documentation
    • Submit credit and loan applications to branch or credit manager with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected
    • Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action
    • Review and update credit and loan files
    • Act as joint custodian for cash and securities.

  • Employment requirements

    • Completion of secondary school and extensive general banking experience is usually required.
    • A bachelor's degree or college diploma related to commerce or economics may be required.
    • A mutual funds licence is usually required.
    • Registration with the securities regulatory authority in the province or territory of employment is usually required.
    • Completion of a loan or credit training program, ranging from six to twelve months, is usually required.
    • Various training programs and courses are offered by the Canadian Securities Institute and may be required by employers.
    • Financial services officers who sell regulated financial products and investments are required to be licensed by the appropriate governing body.

  • Additional information

    • Progression to higher levels of financial planning and wealth management is possible with experience.
    • Progression to credit and loan management positions is possible with experience.

63200 - Cooks

Cooks prepare and cook a wide variety of foods. They are employed in restaurants, hotels, hospitals and other health care institutions, central food commissaries, educational institutions and other establishments. Cooks are also employed aboard ships and at construction and logging campsites. Apprentices are also included in this unit group.

  • Illustrative example(s)

    • apprentice cook
    • cook
    • dietary cook
    • first cook
    • grill cook
    • hospital cook
    • institutional cook
    • journeyman/woman cook
    • licensed cook
    • line cook
    • second cook
    • short order cook

    All examples

  • Exclusion(s)

    • Chefs (See 62200 Chefs)
    • Food counter attendants, kitchen helpers and related support occupations (See 65201 Food counter attendants, kitchen helpers and related support occupations)

  • Main duties

    This group performs some or all of the following duties:

    • Prepare and cook complete meals or individual dishes and foods
    • Prepare and cook special meals for patients as instructed by dietitian or chef
    • Schedule and supervise kitchen helpers
    • Oversee kitchen operations
    • Maintain inventory and records of food, supplies and equipment
    • May set up and oversee buffets
    • May clean kitchen and work area
    • May plan menus, determine size of food portions, estimate food requirements and costs, and monitor and order supplies
    • May hire and train kitchen staff.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of a three-year apprenticeship program for cooks
      or
      completion of college or other program in cooking or food safety
      or
      several years of commercial cooking experience may be required.
    • Trade certification is available, but voluntary, in all provinces and territories.
    • Red Seal endorsement is also available to qualified cooks upon successful completion of the interprovincial Red Seal examination.

  • Additional information

    • The Red Seal endorsement allows for interprovincial mobility.
    • There is mobility among the various types of cooks in this group.
    • Progression to supervisory or more senior positions, such as chef, is possible with experience and training.

63201 - Butchers - retail and wholesale

Butchers prepare standard and specialty cuts of meat, poultry, fish and shellfish for sale in retail or wholesale food establishments. They are employed in supermarkets, grocery stores, butcher shops and fish stores or may be self-employed. Butchers who are supervisors or heads of departments are included in this unit group. Apprentices are also included in this unit group.

  • Illustrative example(s)

    • butcher - butcher shop
    • butcher apprentice
    • head butcher - wholesale
    • retail butcher

    All examples

  • Exclusion(s)

    • Fish cutter - fish processing (See 94142 Fish and seafood plant workers)
    • Industrial butchers and meat cutters, poultry preparers and related workers (See 94141 Industrial butchers and meat cutters, poultry preparers and related workers)
    • Meat cutter - retail or wholesale (See 65202 Meat cutters and fishmongers - retail and wholesale)
    • Meat department manager - retail (See 60020 Retail and wholesale trade managers)
    • Seafood sales clerk (See 64100 Retail salespersons and visual merchandisers)

  • Main duties

    This group performs some or all of the following duties:

    • Cut, trim, bone and otherwise prepare custom and/or standard cuts of meat, poultry, fish and shellfish for sale at self-serve counters or according to customers' orders
    • Prepare meat for special displays and/or delivery
    • Shape, lace and tie roasts and other meats, poultry or fish and may wrap or package fresh or frozen or prepared meats
    • Manage inventory, keep records of sales and determine amount, product line and freshness of products according to company and customer requirements
    • Adhere to Hazard Analysis and Critical Control Points (HACCP), Canadian Food Inspection Agency (CFIA) and food safety standards
    • Ensure food storage conditions are adequate
    • May supervise, direct work or train other butchers, meat cutters or fishmongers.

  • Employment requirements

    • Completion of secondary school may be required.
    • Completion of a college or other butchery training program may be required.
    • Several years of on-the-job training in food stores is usually required for retail butchers.

  • Additional information

    • Progression from industrial butcher and industrial meat cutter positions to these higher skilled jobs is possible with experience and specialized on the job training in supermarkets, grocery stores, fish stores, butcher shops.

63202 - Bakers

Bakers prepare bread, rolls, muffins, pies, pastries, cakes and cookies in retail and wholesale bakeries and dining establishments. They are employed in bakeries, supermarkets, catering companies, hotels, restaurants, hospitals, and other institutions, or they may be self-employed. Bakers who are supervisors are included in this unit group. Apprentices are also included in this unit group.

  • Illustrative example(s)

    • baker
    • baker apprentice
    • bakery supervisor
    • bread baker
    • head baker

    All examples

  • Inclusion(s)

    • chocolate maker

  • Exclusion(s)

    • Bakery machine operator - food and beverage processing (See 94140 Process control and machine operators, food and beverage processing)
    • Pastry chef (See 62200 Chefs)

  • Main duties

    This group performs some or all of the following duties:

    • Prepare dough for pies, bread, rolls and sweet goods, batters for muffins, cookies and cakes and icings and frostings according to recipes or special customer orders
    • Bake mixed doughs and batters
    • Frost and decorate cakes or other baked goods
    • Ensure quality of products meets established standards
    • Draw up production schedule to determine type and quantity of goods to produce
    • Purchase baking supplies
    • May oversee sales and merchandising of baked goods
    • May hire, train and supervise baking personnel and kitchen staff.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of a three- or four-year apprenticeship program for bakers
      or
      completion of a college or other program for bakers
      or
      several years of commercial baking experience is usually required.
    • On-the-job training may be provided.
    • Trade certification is available, but voluntary, in Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Quebec, Ontario, Alberta, British Columbia, the Yukon, the Northwest Territories and Nunavut.
    • Red Seal endorsement is also available to qualified bakers upon successful completion of the interprovincial Red Seal examination.

  • Additional information

    • The Red Seal endorsement allows for interprovincial mobility.

63210 - Hairstylists and barbers

Hairstylists and barbers cut and style hair and perform related services. They are employed in hairstyling or hairdressing salons, barber shops, vocational schools, health care establishments and theatre, film and television establishments. Apprentices are also included in this unit group.

  • Illustrative example(s)

    • barber
    • barber apprentice
    • hair colour technician
    • hairdresser
    • hairdresser apprentice
    • hairstylist
    • hairstylist apprentice
    • wig stylist

    All examples

  • Exclusion(s)

    • Estheticians, electrologists and related occupations (See 63211 Estheticians, electrologists and related occupations)
    • Hairdressing teacher - community college (See 41210 College and other vocational instructors)

  • Main duties

    This group performs some or all of the following duties:

    Hairstylists

    • Suggest hairstyle compatible with client's physical features or determine style from client's instructions and preferences
    • Cut, trim, taper, curl, wave, perm and style hair
    • Apply bleach, tints, dyes or rinses to colour, frost or streak hair
    • Analyze hair and scalp condition and provide basic treatment or advice on beauty care treatments for scalp and hair
    • Clean and style wigs and hair pieces
    • Apply hair extensions
    • May shampoo and rinse hair
    • May perform receptionist duties and order supplies
    • May train or supervise other hairstylists, hairstylist apprentices and helpers.

    Barbers

    • Cut and trim hair according to client's instructions or preferences
    • Shave and trim beards and moustaches
    • May shampoo hair and provide other hair treatment, such as waving, straightening and tinting and may also provide scalp conditioning massages
    • May book appointments and order supplies
    • May train and supervise other barbers and barber apprentices.

  • Employment requirements

    Hairstylists

    • Completion of secondary school education is required.
    • Completion of a one- or two-year hairstyling apprenticeship program or completion of a college or other program in hairstyling combined with on-the-job training is usually required.
    • Several years of experience may replace formal education and training.
    • Employers may require applicants to provide a hairstyling demonstration before being hired.
    • Trade certification for hairstylists is compulsory in Nova Scotia, Ontario, Manitoba, Saskatchewan, and Alberta, and available, but voluntary, in Newfoundland and Labrador, Prince Edward Island, New Brunswick, Quebec, British Columbia, the Yukon, the Northwest Territories and Nunavut.
    • In New Brunswick, licensing by the Cosmetology Association of New Brunswick is mandatory to use the titles "hairstylist" or "hairdresser".
    • Red Seal endorsement is also available to qualified hairstylists upon successful completion of the interprovincial Red Seal examination.

    Barbers

    • Completion of secondary school education is required.
    • Completion of a seven-month to one-year apprenticeship or other barber program is usually required.
    • On-the-job training may be substituted for formal education.
    • Trade certification for barbers is compulsory in Ontario and available, but voluntary, in the Yukon.
    • Red Seal endorsement is also available to barbers, as qualified hairstylists, upon successful completion of the interprovincial Red Seal examination.

  • Additional information

    • The Red Seal endorsement allows for interprovincial mobility.

63211 - Estheticians, electrologists and related occupations

Estheticians, electrologists and workers in related occupations provide facial and body treatments designed to enhance an individual's physical appearance. They are employed in beauty salons, electrolysis studios, scalp treatment and hair replacement clinics and other similar establishments and in cosmetic departments of retail establishments such as pharmacies and department stores, or they may be self-employed.

  • Illustrative example(s)

    • beauty treatment operator
    • cosmetician
    • electrologist
    • electrolysis technician
    • esthetician
    • hair replacement technician
    • manicurist
    • pedicurist
    • scalp treatment specialist
    • tattoo artist

    All examples

  • Exclusion(s)

    • Hairstylists and barbers (See 63210 Hairstylists and barbers)
    • Image, social and other personal consultants (See 64201 Image, social and other personal consultants)
    • Make-up artist - motion pictures, broadcasting and performing arts (See 52119 Other technical and coordinating occupations in motion pictures, broadcasting and the performing arts)

  • Main duties

    This group performs some or all of the following duties:

    Estheticians

    • Give facial and other body treatments using specialized products and techniques.

    Cosmeticians

    • Advise customers on the use of make-up and other beauty products and apply make-up to customers; may specialize in applying make-up to models or other individuals for special occasions.

    Electrologists

    • Remove unwanted hair permanently from client's face or body using needle only specialized electrical hair removal equipment, laser and other equipment.

    Manicurists and pedicurists

    • Clean, shape and polish fingernails and toenails and provide related treatments.

    Scalp treatment specialists

    • Apply medicated lotions to treat scalp conditions and hair loss.

    Tattoo artists

    • Clean and sterilise tattoo equipment and work areas; consult with and advise clients with respect to size, color, design and placement of body art; use a demographer to permanently pigment the client's skin with chemical dyes; maintain health and safety procedures; and may apply temporary designs to client's skin.

    Hair replacement technicians (non-medical)

    • Prepare and apply custom-made hair pieces to customer's scalp, weave customer's hair to hair pieces and provide scalp treatments.

  • Employment requirements

    • Completion of high school, college or beauty school programs for cosmeticians, estheticians, electrologists, manicurists and pedicurists is required
      or
      On-the-job training is provided.
    • Electrologists usually require certification from an electrologist's educational or training institution.
    • Membership in a provincial or national electrolysis association may be required.
    • Completion of a registered dermal therapy program may be required to provide electrology laser and vascular treatments.
    • Estheticians usually require certification from an esthetician's educational or training institution.
    • Apprenticeship for electrologists, estheticians and nail technicians is available in Manitoba. Trade certification for these occupations is compulsory in that province.
    • A business licence is required for workers in this group who are owners/operators of businesses offering these services.
    • Practitioners offering these personal services are required to adhere to infection control procedures.

  • Additional information

    • There is little or no mobility among the different occupations in this unit group without additional specialized training.

63220 - Shoe repairers and shoemakers

Shoe repairers repair footwear and shoemakers make specialized and custom shoes and boots. They are employed in shoe repair shops or custom shoemaking establishments, or they may be self-employed.

  • Illustrative example(s)

    • bootmaker
    • custom shoemaker
    • orthopedic shoemaker
    • shoe repairer
    • shoemaker

    All examples

  • Exclusion(s)

    • Footwear sewer (See 94132 Industrial sewing machine operators)
    • Labourer - shoe manufacturing (See 95109 Other labourers in processing, manufacturing and utilities)
    • Shoe parts cutter - footwear manufacturing (See 95105 Labourers in textile processing and cutting)
    • Shoe parts sewer (See 94132 Industrial sewing machine operators)
    • Shoe sewer (See 94132 Industrial sewing machine operators)

  • Main duties

    This group performs some or all of the following duties:

    Shoemakers

    • Discuss type of footwear to be made and obtain measurements from customer
    • Select patterns and leather or other material and outline and cut patterns
    • Select or assemble lasts, fasten insoles to lasts and sew or glue other parts into place
    • Trim, dress and otherwise finish boots or shoes
    • Estimate custom footwear costs and receive payment from customers
    • May supervise other shoemakers and shoe repairers.

    Shoe repairers

    • Repair soles, heels and other parts of footwear using sewing, buffing and other shoe repair machines, materials and equipment
    • Repair belts, luggage, purses and similar products
    • Estimate footwear repair costs and take payment.

  • Employment requirements

    • Some secondary school may be required.
    • Several months of on-the-job training is provided for shoe repairers.
    • Extensive on-the-job training is provided for shoemakers.
    • Shoemakers may require experience as shoe repairers.

  • Additional information

    • Shoe repairers may progress to shoemakers with experience.

63221 - Upholsterers

Upholsterers cover furniture, fixtures and similar items with fabric, leather or other upholstery materials. They are employed by furniture, aircraft, motor vehicle and other manufacturing companies, furniture retail outlets and repair shops or they may be self-employed.

  • Illustrative example(s)

    • automobile upholsterer
    • custom upholsterer
    • furniture upholsterer
    • upholsterer
    • upholstery repairer

    All examples

  • Exclusion(s)

    • Furniture and fixture assemblers, finishers, refinishers and inspectors (See 94210 Furniture and fixture assemblers, finishers, refinishers and inspectors)
    • Upholsterers supervisor (See 62029 Other services supervisors)
    • Upholstery marker and cutter (See 95105 Labourers in textile processing and cutting)

  • Main duties

    This group performs some or all of the following duties:

    • Discuss upholstery fabric, colour, and style with customers and provide cost estimate for upholstering furniture or other items
    • Lay out, measure and cut upholstery materials according to sketches or design specifications
    • Replace worn-out webbing, springs and other furniture parts using hand and power tools
    • Operate sewing machines or sew upholstery materials by hand to seam cushions and join sections of covering materials
    • Install padding and underlays and fasten covering materials to furniture frames
    • Tack, glue or sew ornamental trim, braids or buttons on upholstered items
    • Lay out, cut, fabricate and install upholstery in aircrafts, motor vehicles, railway cars, boats and ships
    • May repair furniture frames and refinish wood surfaces
    • May make upholstery patterns from sketches, customer descriptions or blueprints
    • May install, fabricate, maintain and repair interior components of aircraft, such as seats, coverings, drapes, cargo nets, flooring, closets, bins and panels.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of college or other specialized courses or an apprenticeship program in furniture upholstering and repair
      or
      Several years of on-the-job training, including working as an upholsterer helper are usually required.
    • Trade certification is available, but voluntary, in Quebec.

  • Additional information

    • Progression to supervisory positions is possible with experience.

64100 - Retail salespersons and visual merchandisers

Retail salespersons sell, rent or lease a range of technical and non-technical goods and services directly to consumers. Visual merchandisers plan, create and implement windows and in-store displays. They are employed by stores and other retail businesses, as well as wholesale businesses that sell on a retail basis to the public.

  • Illustrative example(s)

    • audio equipment salesperson
    • automobile salesperson
    • car rental agent
    • clothing salesperson
    • computer salesperson - retail
    • counter clerk - retail
    • department store clerk
    • display designer
    • furniture salesperson
    • hardware store clerk
    • jewellery salesperson
    • retail sales associate
    • retail sales clerk
    • retail salesperson
    • sales consultant - retirement homes
    • window display designer

    All examples

  • Exclusion(s)

    • Cashiers (See 65100 Cashiers)
    • Sales clerk supervisor (See 62010 Retail sales supervisors)
    • Stock clerk - retail (See 65102 Store shelf stockers, clerks and order fillers)

  • Main duties

    This group performs some or all of the following duties:

    Retail salespersons

    • Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
    • Advise customers on use and care of merchandise, and provide advice concerning specialized products or services
    • Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
    • Prepare merchandise for purchase, rental or lease
    • Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
    • Assist in display of merchandise
    • Maintain sales records for inventory control
    • Operate computerized inventory record keeping and re-ordering systems
    • May conduct sales transactions through Internet-based electronic commerce.

    Visual merchandisers

    • Design and implement window and interior displays
    • Assemble visual retail displays to promote products, promotional events and seasonal change overs;
    • Ensure visual displays comply with brand guidelines and standards, including organization's culture, image and target markets
    • Set up lighting systems to create a visual atmosphere.

    Retail salespersons may specialize and act as consultants in home entertainment systems, computers and other products and services.

  • Employment requirements

    • Completion of secondary school may be required.
    • A university degree or college diploma may be required by some employers.
    • Specific subject matter courses or training may be required.
    • Demonstrated sales ability and product knowledge are usually required for retail salespersons who sell complex or valuable merchandise, such as automobiles, antiques or computers.
    • Previous visual merchandising experience may be required.

  • Additional information

    • Technical or sales training programs may be provided by employers.
    • Progression to retail supervisory positions is possible with additional training or experience.

64101 - Sales and account representatives - wholesale trade (non-technical)

Sales representatives in wholesale trade (non-technical), sell non-technical goods and services to retail, wholesale, commercial, industrial, professional and other clients domestically and internationally. They are employed by establishments that produce or provide goods and services such as petroleum companies, food, beverage and tobacco producers, clothing manufacturers, motor vehicles and parts manufacturers, hotels, business services firms, and transportation companies. Auctioneers are included in this unit group. Sales representatives in wholesale trade who are supervisors are also included in this unit group.

  • Illustrative example(s)

    • advertising time sales representative
    • food products sales representative
    • freight sales agent
    • graphic design sales representative
    • hotel accommodations sales executive
    • liquor sales representative
    • magazine sales representative
    • oil distributor
    • security services sales consultant
    • transfer company agent
    • wholesale trade representatives supervisor

    All examples

  • Exclusion(s)

    • Advertising, marketing and public relations managers (See 10022 Advertising, marketing and public relations managers)
    • Retail salespersons and visual merchandisers (See 64100 Retail salespersons and visual merchandisers)
    • Royalties manager - arts (See 50011 Managers - publishing, motion pictures, broadcasting and performing arts)
    • Technical sales specialists - wholesale trade (See 62100 Technical sales specialists - wholesale trade)

  • Main duties

    This group performs some or all of the following duties:

    • Promote sales to existing clients
    • Identify and solicit potential clients
    • Provide clients with presentations on the benefits and uses of goods or services
    • Estimate or quote prices, credit or contract terms, warranties and delivery dates
    • Prepare or oversee preparation of sales or other contracts
    • Consult with clients after sale or signed contracts to resolve problems and to provide ongoing support
    • Review and adapt to information regarding product innovations, competitors and market conditions
    • Represent companies that export and import products or services to and from foreign countries
    • May conduct sales transactions through Internet-based electronic commerce
    • May supervise the activities of other sales representatives.

  • Employment requirements

    • Completion of secondary school is required.
    • A university degree or completion of a college or other program may be required.
    • Experience in sales or in an occupation related to the product or service is usually required.
    • Fluency in a foreign language and/or foreign country work or travel experience may be required for sales representatives seeking employment with companies that import or export goods or services.
    • Supervisors and senior sales representatives require experience.
    • Voluntary certification is available from the Canadian Professional Sales Association.

  • Additional information

    • Progression to sales management positions is possible with additional training or experience.

64200 - Tailors, dressmakers, furriers and milliners

Tailors, dressmakers and furriers make, alter and repair tailored clothing, dresses, coats and other made-to-measure garments. Milliners make, alter and repair hats. This unit group also includes alterationists who fit, alter and repair garments. They are employed by clothing retailers, clothing alteration shops, dry cleaners and garment manufacturing companies or they may be self-employed.

  • Illustrative example(s)

    • alterations dressmaker
    • custom furrier
    • custom tailor
    • furrier
    • garment alterationist
    • milliner
    • seamstress
    • tailor

    All examples

  • Exclusion(s)

    • Couturier - haute couture (See 53123 Theatre, fashion, exhibit and other creative designers)

  • Main duties

    This group performs some or all of the following duties:

    Tailors, dressmakers and alterationists

    • Make made-to-measure garments, such as dresses, suits and coats according to customers' and clothing manufacturers' specifications and fit
    • Design, select and/or modify commercial patterns to customers' and clothing manufacturers' specifications
    • Fit, mark, cut and sew fabric
    • Fit, alter and repair garments according to customers' requests by hand or using sewing machines.

    Furriers

    • Make, alter, restyle and repair natural fur garments and accessories.

    Milliners

    • Design, lay out, cut, sew and press fabric, leather and other materials into hats and related accessories.

  • Employment requirements

    • Completion of secondary school may be required.
    • Tailors and dressmakers require demonstrated ability to sew, style and fit men's or women's garments and may require completion of college or other courses in tailoring or dressmaking.
    • Furriers require several years of experience in selecting pelts and making, fitting, styling and altering fur garments and accessories.
    • Milliners require demonstrated ability to sew, style and fit hats and caps.
    • Alterationists require demonstrated ability to sew, alter and repair garments.

64201 - Image, social and other personal consultants

Image, social and other personal consultants advise clients on their personal appearance, speaking style, manners or other behaviours in order to improve personal or business images. They are employed by beauty salons, fashion boutiques, modelling schools, image consulting companies, weight loss centres or they may be self-employed.

  • Illustrative example(s)

    • etiquette consultant
    • fashion and wardrobe consultant
    • fashion colour consultant
    • image consultant
    • make-up consultant
    • public speaking consultant
    • wardrobe consultant
    • wedding consultant
    • weight loss consultant

    All examples

  • Exclusion(s)

    • Cosmetician (See 63211 Estheticians, electrologists and related occupations)
    • Hairstylists and barbers (See 63210 Hairstylists and barbers)
    • Manicurist (See 63211 Estheticians, electrologists and related occupations)
    • Other instructors (See 43109 Other instructors)
    • Other support occupations in personal services (See 65229 Other support occupations in personal services)

  • Main duties

    This group performs some or all of the following duties:

    Image consultants

    • Advise clients on hair colour, hairstyles, make-up, clothing and accessories; may advise on posture, general appearance and manners, and provide courses and seminars on business and social etiquette
    • Advise clients on type, colour and application of make-up
    • Advise clients on choice of colours for clothing that will complement their appearance.

    Wedding consultants

    • Advise clients on the selection of wedding gowns, floral arrangements, banquet facilities, wedding invitations and other items related to weddings.

    Weight loss consultants

    • Administer commercial weight-loss programs, advise clients on diet and exercise and provide related support services.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Specialized training courses are available for colour consultants, make-up and skin care consultants, weight loss consultants and most other occupations in this unit group.
    • Experience and expertise in fashion, art, modelling or related fields is usually required.

64300 - Maîtres d'hôtel and hosts/hostesses

Maîtres d'hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and coordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.

  • Illustrative example(s)

    • chief host/hostess - food services
    • dining room host/hostess
    • maître d'
    • restaurant host/hostess

    All examples

  • Exclusion(s)

    • Food and beverage servers (See 65200 Food and beverage servers)
    • Food service supervisors (See 62020 Food service supervisors)

  • Main duties

    This group performs some or all of the following duties:

    • Receive and record patrons' reservations and assign tables
    • Greet patrons and escort them to tables or other seating areas
    • Speak with patrons to ensure satisfaction with food and service, and attend to complaints
    • Order dining room supplies and equipment
    • Inspect dining and serving areas and equipment
    • Supervise and coordinate activities of food and beverage servers and other serving staff
    • Accept payment from patrons for food and beverages
    • Maintain financial statements and records
    • Prepare work schedules and payrolls
    • Interview candidates for food and beverage server positions and train new employees
    • May be responsible for marketing and advertising the dining establishment.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Several weeks of on-the-job training are usually required.
    • Maîtres d'hôtel require experience as a formal or captain waiter/waitress or other food service experience.

64301 - Bartenders

Bartenders mix and serve alcoholic and non-alcoholic beverages. They are employed in restaurants, hotels, bars, taverns, private clubs, banquet halls and other licensed establishments. Supervisors of bartenders are included in this unit group.

  • Illustrative example(s)

    • bar attendant
    • bar steward
    • bartender
    • head bartender

    All examples

  • Exclusion(s)

    • Bar manager (See 60030 Restaurant and food service managers)
    • Food and beverage servers (See 65200 Food and beverage servers)

  • Main duties

    Bartenders perform some or all of the following duties:

    • Take beverage orders from serving staff or directly from patrons
    • Mix liquor, soft drinks, water and other ingredients to prepare cocktails and other drinks
    • Prepare mixed drinks, wine, draft or bottled beer and non-alcoholic beverages for food and beverage servers or serve directly to patrons
    • Collect payment for beverages and record sales
    • Maintain inventory and control of bar stock and order supplies
    • Clean bar area and wash glassware
    • Ensure compliance with provincial/territorial liquor legislation and regulations
    • May train and supervise other bartenders and bar staff
    • May hire and dismiss staff.

  • Employment requirements

    • Completion of secondary school may be required.
    • Completion of college or other program in bartending
      or
      Completion of courses in mixing drinks is usually required.
    • Responsible beverage service certification may be required.

  • Additional information

    • Progression to managerial positions in food and beverage service is possible with experience.

64310 - Travel counsellors

Travel counsellors advise clients on travel options and tour packages, make bookings and reservations, prepare tickets and receive payment. They are employed in travel agencies, transportation and tourism firms and hotel chains.

  • Illustrative example(s)

    • reservation agent - travel agency
    • travel agent
    • travel consultant

    All examples

  • Exclusion(s)

    • Airline ticket agent (See 64312 Airline ticket and service agents)
    • Convention coordinator (See 12103 Conference and event planners)
    • Travel agency manager (See 60020 Retail and wholesale trade managers)

  • Main duties

    This group performs some or all of the following duties:

    • Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
    • Plan and organize vacation travel for individuals or groups
    • Make transportation and accommodation reservations using computerized reservation and ticketing system
    • Sell single fare tickets and package tours to clients
    • Promote particular destinations, tour packages and other travel services
    • Investigate new travel destinations, hotels and other facilities and attractions
    • Provide travel tips regarding tourist attractions, foreign currency, customs, languages and travel safety.

  • Employment requirements

    • Completion of secondary school is usually required.
    • A college diploma or vocational training in travel or tourism is usually required.
    • Certification with the Association of Canadian Travel Agencies (ACTA) may be required.

  • Additional information

    • Progression to managerial positions is possible with experience.

64311 - Pursers and flight attendants

Pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour boat or cruise ship companies.

  • Illustrative example(s)

    • airline purser
    • flight attendant
    • flight service director
    • passenger service director - water transportation
    • ship purser

    All examples

  • Exclusion(s)

    • Food and beverage servers (See 65200 Food and beverage servers)
    • Support occupations in accommodation, travel and facilities set-up services (See 65210 Support occupations in accommodation, travel and facilities set-up services)

  • Main duties

    This group performs some or all of the following duties:

    Flight attendants

    • Greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board
    • Attend to safety of passengers during take-offs, landings and emergencies
    • Serve food and beverages to passengers and make flight announcements.

    Flight pursers, customer service directors and
    passenger service directors

    • Coordinate the activities of flight attendants, provide service to passengers during flight and complete reports.

    Ship pursers

    • Supervise ship attendants and arrange activities for passengers
    • Conduct ship's business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.

  • Employment requirements

    • Flight attendants and flight pursers require the completion of secondary school and a training program approved by Transport Canada.
    • Flight pursers/customer service directors require experience as a flight attendant.
    • Ship pursers may require experience as a ship attendant.
    • Flight attendants and ship pursers usually require experience working with the public.

  • Additional information

    • There is little mobility between airline pursers and ship pursers.
    • It is an advantage for pursers and flight attendants to speak more than one language.

64312 - Airline ticket and service agents

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

  • Illustrative example(s)

    • airline baggage agent
    • airline cargo agent
    • airline load planner
    • airline passenger agent
    • airline reservation agent
    • airline ticket agent
    • baggage tracer - airline
    • client service representative - airline
    • counter services agent - airline
    • customer service agent - airline
    • station agent - airline

    All examples

  • Exclusion(s)

    • Airline sales and service agents supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)
    • Baggage handler (See 65210 Support occupations in accommodation, travel and facilities set-up services)
    • Ground and water transport ticket agents, cargo service representatives and related clerks (See 64313 Ground and water transport ticket agents, cargo service representatives and related clerks)
    • Travel counsellors (See 64310 Travel counsellors)

  • Main duties

    This group performs some or all of the following duties:

    Airline passenger, baggage and ticket agents

    • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
    • Assist pre-boarding passengers and provide information on fares and flight schedules and routes
    • Trace lost, delayed or misdirected baggage for customers.

    Airline cargo and freight agents

    • Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
    • Trace lost or misdirected cargo and maintain shipping and other records
    • Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
    • Relay operational messages to operations control and downline stations
    • Calculate load weights for compartments of aircraft using charts and computers
    • Plan load to distribute and balance cargo.

    Airline reservation agents

    • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
    • Provide information on airline passengers and process mileage points.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
    • Airline station agents usually require experience as a ticket, baggage or cargo agent.
    • Load planners require a restricted radio operator's licence and usually require airline operations experience.

  • Additional information

    • Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
    • Progression to supervisory positions is possible with experience.

64313 - Ground and water transport ticket agents, cargo service representatives and related clerks

Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

  • Illustrative example(s)

    • bus ticket agent
    • cargo customer service representative - railway
    • counter service agent - railway
    • railway passenger agent
    • railway reservations clerk
    • reservations clerk - cruise line
    • ticket agent (except airline)

    All examples

  • Exclusion(s)

    • Accommodation, travel, tourism and related services supervisors (See 62022 Accommodation, travel, tourism and related services supervisors)
    • Airline ticket and service agents (See 64312 Airline ticket and service agents)
    • Travel counsellors (See 64310 Travel counsellors)

  • Main duties

    This group performs some or all of the following duties:

    Ticket agents

    • Answer customer inquiries, quote fares and assist clients in planning travel times and routes
    • Reserve seats for tour companies, travel agencies, wholesalers and the general public
    • Issue tickets, handle cash transactions and check baggage
    • Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.

    Cargo service representatives

    • Quote fare and rates for cargo shipment
    • Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
    • Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
    • Trace lost or misdirected passenger baggage or cargo shipment.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Up to 10 weeks of training may be provided.

  • Additional information

    • Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.
    • Progression to supervisory positions is possible through experience.

64314 - Hotel front desk clerks

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

  • Illustrative example(s)

    • guest services agent - hotel
    • hotel front desk clerk
    • night clerk
    • reservations clerk - hotel
    • room clerk

    All examples

  • Exclusion(s)

    • Hotel clerk supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)
    • Travel counsellors (See 64310 Travel counsellors)

  • Main duties

    This group performs some or all of the following duties:

    • Maintain an inventory of vacancies, reservations and room assignments
    • Register arriving guests and assign rooms
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
    • Present statements of charges to departing guests and receive payment.

  • Employment requirements

    • Completion of secondary school or equivalent is usually required.
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
    • Guest services representative trade certification is available, but voluntary, in Saskatchewan.

  • Additional information

    • Progression to senior positions such as accommodations manager is possible with additional training and experience.

64320 - Tour and travel guides

Tour and travel guides escort individuals and groups on trips, on sightseeing tours of cities and on tours of historical sites and establishments such as famous buildings, manufacturing plants, cathedrals and theme parks. They also provide descriptions and background information on interesting features. They are employed by tour operators, resorts and other establishments or may be self-employed.

  • Illustrative example(s)

    • adventure travel site interpreter
    • bicycle tour guide
    • calèche driver
    • factory tour guide
    • industrial site interpreter
    • tour guide
    • travel guide

    All examples

  • Exclusion(s)

    • Historical interpreter (See 53100 Registrars, restorers, interpreters and other occupations related to museum and art galleries)
    • Museum interpreter (See 53100 Registrars, restorers, interpreters and other occupations related to museum and art galleries)
    • Outdoor sport and recreational guides (See 64322 Outdoor sport and recreational guides)
    • Tour operator (See 60040 Managers in customer and personal services)

  • Main duties

    This group performs some or all of the following duties:

    Tour guides

    • Transport or escort individuals or groups on tours of cities, waterways and industrial and other establishments
    • Describe points of interest, answer questions and supply information
    • Provide historical and cultural facts related to the site
    • May collect admission fees and sell souvenirs.

    Travel guides

    • Escort individuals and groups on vacation and business trips
    • Ensure that reservations for transportation and accommodations are confirmed and that prepared itineraries are met
    • Visit and describe points of interest and plan and carry out recreational activities
    • Resolve problems with itineraries, service and accommodations.

  • Employment requirements

    • On-the-job training is provided.
    • Knowledge of both official languages or an additional language may be required for some positions in this group.

64321 - Casino workers

Casino workers operate gaming tables, assist patrons using slot machines, accept keno wagers, pay out winning bets and jackpots and collect losing bets. They are employed by casinos.

  • Illustrative example(s)

    • croupier
    • keno runner - casino
    • keno writer

    All examples

  • Inclusion(s)

    • guest service representative - casino

  • Exclusion(s)

    • Casino dealer supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)
    • Operators and attendants in amusement, recreation and sport (See 65211 Operators and attendants in amusement, recreation and sport)

  • Main duties

    This group performs some or all of the following duties:

    • Operate gaming tables and games such as roulette, blackjack, keno, baccarat and poker
    • Monitor and assist patrons using slot machines
    • Explain rules of games to patrons and ensure that rules are followed
    • Accept keno wagers and issue computerized tickets for selection
    • Determine winners or announce winning numbers
    • Calculate and pay out winning bets and jackpots, collect losing bets and maintain related reports
    • Replenish and reset slot machines
    • May perform minor adjustments or repairs to slot machines.

  • Employment requirements

    • Completion of secondary school is usually required.
    • On-the-job training is provided for gaming table dealers.
    • Security clearance is required for all casino workers.
    • Casino gaming licences are usually required for all casino employees.

  • Additional information

    • Progression to supervisory positions is possible with experience in all activities related to gaming.

64322 - Outdoor sport and recreational guides

Outdoor sport and recreational guides organize and conduct trips or expeditions for sports enthusiasts, adventurers, tourists and resort guests. They are employed by private companies and resorts or may be self-employed.

  • Illustrative example(s)

    • canoeing guide
    • dude wrangler
    • fishing guide
    • hot air balloonist
    • hunting guide
    • mountain climbing guide
    • outdoor guide
    • outfitter
    • rafting guide

    All examples

  • Inclusion(s)

    • zipline guide

  • Exclusion(s)

    • Program leaders and instructors in recreation, sport and fitness (See 54100 Program leaders and instructors in recreation, sport and fitness)
    • Tour and travel guides (See 64320 Tour and travel guides)

  • Main duties

    This group performs some or all of the following duties:

    • Plan itinerary for trip or expedition and arrange transportation or transport individuals or group to site
    • Assemble and inspect necessary equipment and supplies, such as camping gear, hot air balloon, rafts, life jackets, fishing tackle and food
    • Lead or escort individuals or groups and advise on safety and emergency measures, techniques and the use of equipment
    • Provide instruction for activities such as canoeing, rafting and mountain climbing
    • Advise on specific laws and regulations for activities such as hunting, fishing and boating
    • Follow environmental guidelines and prevent violations
    • Provide first aid in emergency situations
    • May prepare meals for group and set up camp.

  • Employment requirements

    • Knowledge of a particular terrain or body of water, demonstrated ability in the guided activity and relevant licences and certifications are required for employment in this group.
    • Hot air balloon pilots require completion of 10 hours of ground school, 16 hours of pilot-in-command experience and a Balloon Pilot Licence issued by Transport Canada. Additional hours of pilot-in-command experience may be required by some employers.
    • Certification in first aid and CPR (cardiopulmonary resuscitation) may be required.

  • Additional information

    • Outdoor sport and recreational guides usually work on a seasonal basis.

64400 - Customer services representatives - financial institutions

Customer services representatives in financial institutions process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

  • Illustrative example(s)

    • bank teller
    • credit union teller
    • financial customer service representative
    • foreign exchange teller - financial services

    All examples

  • Exclusion(s)

    • Banking, insurance and other financial clerks (See 14201 Banking, insurance and other financial clerks)
    • Customer service representatives supervisor - financial services (See 62023 Customer and information services supervisors)
    • Financial sales representatives (See 63102 Financial sales representatives)
    • Other customer and information services representatives (See 64409 Other customer and information services representatives)
    • Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)

  • Main duties

    This group performs some or all of the following duties:

    • Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions
    • Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
    • Sell travellers' cheques, foreign currency and money orders
    • Answer enquiries and resolve problems or discrepancies concerning customers' accounts
    • Inform customers of available banking products and services to address their needs.

  • Employment requirements

    • Completion of secondary school is required.
    • A college diploma in business administration may be required.
    • On-the-job training is provided.

  • Additional information

    • Progression to supervisory positions is possible with experience.

64401 - Postal services representatives

Postal services representatives serve customers and record transactions at sales counters and postal wickets. They maintain inventory and order supplies in post offices and internal mail rooms. They are employed by Canada Post Corporation, courier and parcel express companies and establishments throughout the public and private sectors.

  • Illustrative example(s)

    • bus parcel express clerk
    • express mail service clerk
    • mail clerk
    • mail room clerk
    • postal counter clerk
    • postal wicket clerk

    All examples

  • Exclusion(s)

    • Couriers and messengers (See 74102 Couriers and messengers)
    • Letter carriers (See 74101 Letter carriers)
    • Mail and parcel sorters and related occupations (See 74100 Mail and parcel sorters and related occupations)
    • Supervisors, mail and message distribution occupations (See 72025 Supervisors, mail and message distribution occupations)

  • Main duties

    This group performs some or all of the following duties:

    • Calculate and affix the correct postage on letters, parcels and registered mail and receive payment from customers
    • Sell stamps, prepaid mail and courier envelopes and money orders
    • Route mail to the proper delivery stream
    • Sign or obtain signatures from recipients for registered or special delivery mail and keep records
    • Answer inquiries and complete forms regarding change of address, theft or loss of mail
    • Record and balance daily transactions.

  • Employment requirements

    • Completion of secondary school and some college office administration courses may be required.
    • On-the-job training is required.
    • Physical fitness may be required for some occupations in this unit group.

  • Additional information

    • Progression to supervisory or facility management positions is possible with additional training or experience.

64409 - Other customer and information services representatives

Other customer and information services representatives answer enquiries, provide information regarding an establishment's goods, services and policies and provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the public and private sectors.

  • Illustrative example(s)

    • accounts information clerk
    • bus information clerk
    • complaints clerk - customer service
    • contact centre agent - customer service
    • courtesy desk clerk
    • customer service representative - call centre
    • enquiries clerk
    • information clerk - customer service
    • lost-and-found clerk
    • order desk agent
    • public relations clerk
    • tourist information clerk

    All examples

  • Exclusion(s)

    • Airline ticket and service agents (See 64312 Airline ticket and service agents)
    • Customer and information services supervisors (See 62023 Customer and information services supervisors)
    • Customer services representatives - financial institutions (See 64400 Customer services representatives - financial institutions)
    • Receptionists (See 14101 Receptionists)
    • Retail salespersons and visual merchandisers (See 64100 Retail salespersons and visual merchandisers)
    • Ticket and information clerk (except airline) (See 64313 Ground and water transport ticket agents, cargo service representatives and related clerks)

  • Main duties

    This group performs some or all of the following duties:

    Customer services representatives in retail establishments

    • Answer, in person or on the phone, enquiries from customers
    • Investigate complaints regarding the establishment's goods, services and policies
    • Arrange for refunds, exchange and credit for returned merchandise
    • Receive account payments
    • Receive credit and employment applications.

    Contact centre agents

    • Take customer orders for goods or services
    • Promote goods or services
    • Respond to enquiries and emergencies
    • Investigate complaints and update accounts.

    Customer service representatives in insurance, telecommunication, utility and similar companies

    • Explain the type and cost of services offered
    • Order services
    • Provide information about claims or accounts
    • Update accounts, initiate billing and process claim payments, and receive payment for services.

    Information services representatives

    • Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of some college or other post-secondary programs may be required.
    • Clerical or sales experience may be required.

  • Additional information

    • Progression to supervisory positions is possible with experience.

64410 - Security guards and related security service occupations

Security guards and workers in related security service occupations guard and implement security measures to protect property against theft, vandalism and fire; to control access to establishments; to maintain order and enforce regulations at public events and within establishments; to perform screening of passengers, luggage or cargo; to conduct private investigations for clients or employers and to provide other protective services not elsewhere classified. They are employed by public or private security agencies, residential complexes, educational, cultural, financial and health institutions, retail establishments, investigation service companies, transportation facilities, and organizations throughout the public and private sectors, or they may be self-employed.

  • Illustrative example(s)

    • alarm investigator
    • armoured car guard
    • bodyguard (except police)
    • commissionaire
    • corporate security officer
    • house detective
    • night guard
    • postal inspection officer
    • private investigator
    • private security officer
    • screening officer
    • security guard
    • store detective
    • theft prevention officer

    All examples

  • Exclusion(s)

    • Correctional service officers (See 43201 Correctional service officers)
    • Police investigators and other investigative occupations (See 41310 Police investigators and other investigative occupations)
    • Private investigation and security service manager (See 10029 Other business services managers)
    • Security guard supervisor (See 62029 Other services supervisors)
    • Security service manager (See 10029 Other business services managers)

  • Main duties

    This group performs some or all of the following duties:

    Security guards

    • Control access to establishments, operate security control-room equipment and patrol assigned areas to guard against theft, vandalism and fire
    • Enforce regulations to maintain order and resolve conflicts and to monitor establishment activities
    • Ensure safety and emergency procedures are followed
    • Issue passes and direct visitors to appropriate areas and check age identification of patrons.

    Screening officers

    • Inspect and screen luggage or cargo using equipment or hands
    • Perform searches of passengers with tools or by hand
    • Monitor and screen passengers through screening checkpoints and other procedures.

    Armoured car guards

    • Drive and guard armoured trucks, pick-up and deliver cash and valuables to banks, automated teller machines and retail establishments.

    Corporate security officers

    • Investigate unlawful acts of employees or patrons of establishments
    • Recommend security systems such as electronic detection devices and access devices.

    Private investigators

    • Conduct investigations to locate missing persons
    • Obtain information for use in civil and criminal litigation matters or for other purposes
    • May also conduct polygraph tests (integrity surveys) for clients.

    Retail loss prevention officers

    • Prevent and detect shoplifting and theft in retail establishments.

  • Employment requirements

    • Completion of secondary school is usually required.
    • A college diploma in law and security or police technology may be required.
    • Canadian Air Transport Security Authority (CATSA) certification is required for screening officers.
    • Security guards carrying firearms require a licence.
    • Armoured car drivers require a valid Possession and Acquisition Licence (PAL) for both restricted and non-restricted firearms.
    • In Quebec, a permit issued by the Bureau de la sécurité privée (BSP) is required to work as a private detective or security officer.
    • Corporate security officers may require experience as a police officer.
    • Private investigators require provincial licensure.
    • Certification for responsible beverage service is mandatory for security staff in establishments serving alcoholic beverages in Alberta, Saskatchewan, Manitoba, Ontario and Prince Edward Island.

65100 - Cashiers

Cashiers operate cash registers, optical price scanners, computers or other equipment to record and accept payment for the purchase of goods, services and admissions. They are employed in stores, restaurants, theatres, recreational and sports establishments, currency exchange booths, government offices, business offices and other service, retail and wholesale establishments.

  • Illustrative example(s)

    • box office cashier
    • cafeteria cashier
    • grocery store cashier
    • movie theatre cashier
    • office cashier
    • racetrack cashier
    • self-serve gas bar cashier

    All examples

  • Exclusion(s)

    • Customer services representatives - financial institutions (See 64400 Customer services representatives - financial institutions)
    • Head cashier (See 62010 Retail sales supervisors)
    • Retail salespersons and visual merchandisers (See 64100 Retail salespersons and visual merchandisers)
    • Service station attendants (See 65101 Service station attendants)

  • Main duties

    This group performs some or all of the following duties:

    • Greet customers
    • Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register, optical price scanner or other equipment
    • Weigh produce and bulk foods
    • Receive and process payments by cash, cheque, credit card or automatic debit
    • Wrap or place merchandise in bags
    • Provide information to customers
    • Assist sports spectators and theatre patrons with seat selection
    • Calculate foreign currency exchange
    • Calculate total payments received at end of work shift and reconcile with total sales
    • Verify the age of customers when selling lottery tickets, alcohol or tobacco products
    • May accept reservations and take-out orders
    • May also stock shelves and clean check-out counter area.

  • Employment requirements

    • Some secondary school education is usually required. High school diploma may be required by some employers.
    • A casino gaming licence may be required for cashiers working in gambling casinos.

  • Additional information

    • Cashiers may progress to supervisory positions, such as head cashier, with additional training or experience.

65101 - Service station attendants

Service station attendants employed in automotive service stations sell fuel and other automotive products and perform such services as fuelling, cleaning, lubricating and performing minor repairs to motor vehicles. Those employed in marinas sell fuel, rent boats and related equipment, and maintain marina facilities.

  • Illustrative example(s)

    • gas station attendant (except self-serve)
    • marina attendant
    • service station attendant

    All examples

  • Exclusion(s)

    • Automotive service technician (See 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers)
    • Retail sales supervisors (See 62010 Retail sales supervisors)
    • Self-serve gas bar cashier (See 65100 Cashiers)
    • Service station manager (See 60020 Retail and wholesale trade managers)

  • Main duties

    This group performs some or all of the following duties:

    Automotive service station attendants

    • Refuel vehicles
    • Perform minor service and maintenance such as washing the windshield, checking fluid levels and air pressure, and replacing parts such as tires, light bulbs and windshield-wiper blades
    • Receive payment from customers
    • Perform minor property maintenance duties such as sweeping service station lot, trimming shrubs, scrubbing service bays and painting curbs
    • May pick up and deliver customers' cars for service station automotive repair department.

    Marina service station attendants

    • Refuel boats
    • Pump boat's marine septic system
    • Rent boats, life jackets and other equipment and record rental data
    • Receive payment from customers
    • Maintain dock area and marina facilities and assist in seasonal moving of ramps and docks.

  • Employment requirements

    • Some secondary school education is usually required.
    • Propane and natural gas pump attendants may require an operator's licence.

65102 - Store shelf stockers, clerks and order fillers

Store shelf stockers, clerks and order fillers pack customers' purchases, price items, stock shelves with merchandise, and fill online, mail and telephone orders. They are employed in retail establishments, such as grocery, hardware and department stores, and in warehouses.

  • Illustrative example(s)

    • bag clerk
    • fulfillment associate
    • grocery clerk
    • grocery packer
    • price clerk - retail
    • produce clerk
    • shelf stocker - retail
    • supermarket clerk

    All examples

  • Exclusion(s)

    • Cashiers (See 65100 Cashiers)
    • Material handlers (See 75101 Material handlers)
    • Other sales related occupations (See 65109 Other sales related occupations)
    • Retail sales supervisors (See 62010 Retail sales supervisors)
    • Retail salespersons and visual merchandisers (See 64100 Retail salespersons and visual merchandisers)

  • Main duties

    This group performs some or all of the following duties:

    • Bag, box or parcel purchases for customers at stores or for shipment and delivery to customers
    • Carry customers' purchases to parking lot and pack in vehicles
    • Unpack products received by store and count, weigh or sort items
    • Use barcode scanning equipment to record incoming stock, verify pricing and maintain computerized stock inventory
    • Price items using stamp or stickers according to price list
    • Attach protective devices to products to protect against shoplifting
    • Stock shelves and display areas and keep stock clean and in order
    • Label and document orders, and prepare shipping, customs and courier documentation when required
    • Obtain articles for customers from shelf or stockroom
    • Direct customers to location of articles sought and assist with inquiries
    • Enter, track and process customer orders and generate inventory reports
    • May operate carts, dollies, forklifts, hand trucks, order pickers and other powered industrial trucks (PIT)
    • May sweep aisles, dust display racks and perform other general cleaning duties
    • May operate cash register and computer for electronic commerce transactions
    • May order stock.

  • Employment requirements

    • Some secondary school education is usually required.

65109 - Other sales related occupations

Workers in other sales related occupations sell goods or services during home demonstrations or by telephone soliciting, retail exhibitions or street vending. They are employed by a wide range of retail and wholesale establishments, manufacturers, telemarketing companies and call centres, or they may be self-employed.

  • Illustrative example(s)

    • canvasser - retail
    • demonstrator - retail
    • direct distributor - retail
    • door-to-door salesperson
    • home demonstrator - retail
    • street vendor
    • telemarketer
    • telephone solicitor

    All examples

  • Exclusion(s)

    • Cashiers (See 65100 Cashiers)
    • Kiosk sales clerk (See 64100 Retail salespersons and visual merchandisers)
    • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
    • Retail sales supervisors (See 62010 Retail sales supervisors)

  • Main duties

    This group performs some or all of the following duties:

    Demonstrators and direct distributors

    • Contact potential customers by phone or through personal contacts
    • Arrange sales demonstration appointments, and show, describe and sell goods or services at wholesale, retail and industrial establishments, at exhibitions, trade shows or directly to individual customers or at sales parties in private homes
    • Deliver purchased goods to customers.

    Door-to-door salespersons and street vendors

    • Solicit sales and sell merchandise to residents of private homes
    • Set up and display merchandise on sidewalks or at public events to sell to the public.

    Telephone solicitors and telemarketers

    • Contact businesses or private individuals, by telephone, to solicit sales for goods or services.

  • Employment requirements

    • Some secondary school education is usually required. A high school diploma may be required by some employers.
    • Self-employed street vendors and door-to-door salespersons may require a municipal merchant's permit.

  • Additional information

    • Progression to related supervisory positions is possible with additional training or experience.

65200 - Food and beverage servers

Food and beverage servers take patrons' food and beverage orders and serve orders to patrons. They are employed in restaurants, hotels, bars, taverns, private clubs, banquet halls and similar establishments.

  • Illustrative example(s)

    • banquet server
    • captain waiter/waitress
    • chief wine steward
    • cocktail waiter/waitress
    • food and beverage server
    • formal service waiter/waitress
    • sommelier
    • waiter/waitress
    • wine steward

    All examples

  • Inclusion(s)

    • banquet captain

  • Exclusion(s)

    • Food service supervisors (See 62020 Food service supervisors)
    • Maîtres d'hôtel and hosts/hostesses (See 64300 Maîtres d'hôtel and hosts/hostesses)
    • Restaurant and food service managers (See 60030 Restaurant and food service managers)

  • Main duties

    This group performs some or all of the following duties:

    • Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
    • Take orders and relay to kitchen and bar staff
    • Recommend wines that complement patrons' meals
    • Serve food and beverages
    • Prepare and serve specialty foods at patrons' tables
    • Present bill to patrons and accept payment
    • May order and maintain inventory of wines and wine glassware
    • May perform sensory evaluation of wines.

  • Employment requirements

    • Completion of secondary school may be required.
    • Formal waiters/waitresses may require completion of a one- or two-year apprenticeship program
      or
      College or vocational school courses.
    • An apprenticeship program for food and beverage servers is available, but voluntary, in Quebec and Saskatchewan.
    • On-the-job training is usually provided.
    • Sommeliers may require courses in wine selection and service
      or
      Experience as a formal waiter/waitress.
    • Responsible beverage service certification is usually required for employees serving alcoholic beverages.

65201 - Food counter attendants, kitchen helpers and related support occupations

Food counter attendants and food preparers prepare, heat and finish cooking simple food items and serve customers at food counters. Kitchen helpers, food service helpers and dishwashers clear tables, clean kitchen areas, wash dishes, and perform various other activities to assist workers who prepare or serve food and beverages. They are employed by restaurants, cafés, hotels, fast food outlets, cafeterias, hospitals and other establishments.

  • Illustrative example(s)

    • bartender helper
    • bus boy/girl
    • cafeteria counter attendant
    • cook's helper
    • dishwasher
    • fast-food preparer
    • food counter attendant
    • food preparer
    • food service helper
    • ice cream counter attendant
    • kitchen helper
    • salad bar attendant
    • sandwich maker

    All examples

  • Exclusion(s)

    • Chefs (See 62200 Chefs)
    • Cooks (See 63200 Cooks)
    • Food and beverage servers (See 65200 Food and beverage servers)
    • Food service supervisors (See 62020 Food service supervisors)

  • Main duties

    This group performs some or all of the following duties:

    Food counter attendants and food preparers

    • Take customers' orders
    • Clean, peel, slice and trim foodstuffs using manual and electric appliances
    • Use deep fryer, grill, oven, dispensers and other equipment to prepare fast food items such as sandwiches, hamburgers, fries, salads, ice cream dishes, milkshakes and other beverages
    • Portion, assemble, and wrap food or place it directly on plates for service to patrons, and package take-out food
    • Use equipment to prepare hot beverages such as coffee and tea specialties
    • Serve customers at counters or buffet tables
    • Stock refrigerators and salad bars and keep records of the quantities of food used
    • May receive payment for food items purchased.

    Kitchen helpers

    • Wash and peel vegetables and fruit
    • Wash work tables, cupboards and appliances
    • Remove trash and clean kitchen garbage containers
    • Unpack and store supplies in refrigerators, cupboards and other storage areas
    • Sweep and mop floors, and perform other duties to assist cook and kitchen staff.

    Food service helpers

    • Clear and clean tables and trays in eating establishments
    • Bring clean dishes, flatware and other items to serving areas and set tables
    • Replenish condiments and other supplies at tables and in serving areas
    • Remove dishes before and after courses
    • Perform other duties such as scraping and stacking dishes, carrying linen to and from laundry area and running errands.

    Dishwashers

    • Wash dishes, glassware, flatware, pots and pans using dishwasher or by hand
    • Place dishes in storage area
    • Scour pots and pans, and may clean and polish silverware.

  • Employment requirements

    • Some secondary school education is usually required.
    • On-the-job training is provided.

  • Additional information

    • There is considerable mobility among jobs in this unit group.
    • Movement into other occupations within food preparation and service, such as cook or waiter, is possible with further training and experience.

65202 - Meat cutters and fishmongers - retail and wholesale

Meat cutters and fishmongers prepare and package pieces of meat, poultry and fish that are sold by food retailers or wholesalers. They use tools to cut, trim and package meat, poultry and fish on a daily basis. They are employed in grocery stores, fish stores, or they may be self-employed.

  • Illustrative example(s)

    • fishmonger
    • fishmonger - retail
    • meat cutter - retail or wholesale
    • supermarket meat cutter

    All examples

  • Exclusion(s)

    • Butchers - retail and wholesale (See 63201 Butchers - retail and wholesale)
    • Fish cutter - fish processing (See 94142 Fish and seafood plant workers)
    • Industrial butchers and meat cutters, poultry preparers and related workers (See 94141 Industrial butchers and meat cutters, poultry preparers and related workers)
    • Seafood sales clerk (See 64100 Retail salespersons and visual merchandisers)

  • Main duties

    This group performs some or all of the following duties:

    • Grind meats and slice cooked meats using powered grinders and slicing machines
    • Cut, weigh, package, label and price meat, meat products, fish and seafood for sale
    • Suggest complementary and/or alternative meat or fish products to consumers
    • Inspect the quality of meat, fish and seafood, expiry dates and ensure proper product rotation
    • Ensure the maintenance of equipment, displays and work area
    • Receive and store merchandise in accordance with the company's established standards
    • Comply with government health and safety standards and occupational health and safety standards.

  • Employment requirements

    • Completion of secondary school may be required.
    • On-the-job training in food stores is usually offered to meat cutters and fishmongers for retail sale.
    • An apprenticeship program in meat cutting is available but voluntary.
    • Trade certification for meat cutter is available, but voluntary, in Saskatchewan and British Columbia.

65210 - Support occupations in accommodation, travel and facilities set-up services

Workers in support occupations in accommodation, travel and facilities set-up services escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

  • Illustrative example(s)

    • baggage porter
    • banquet porter
    • bellhop
    • cruise line passenger attendant
    • facilities porter
    • hotel doorkeeper
    • hotel guest services attendant
    • luggage attendant
    • room flipper
    • showcase installer
    • train service attendant

    All examples

  • Exclusion(s)

    • Air transport ramp attendants (See 74202 Air transport ramp attendants)
    • Hotel front desk clerks (See 64314 Hotel front desk clerks)
    • Material handlers (See 75101 Material handlers)
    • Motion pictures, broadcasting, photography and performing arts assistants and operators (See 53111 Motion pictures, broadcasting, photography and performing arts assistants and operators)

  • Main duties

    This group performs some or all of the following duties:

    Guest service attendants and baggage porters

    • Carry luggage for hotel guests, escort incoming guests to their rooms
    • Check rooms to ensure they are in order
    • Offer information regarding features of rooms, services of hotel and points of interest
    • Assist guests with special needs
    • Attend to group arrivals and departures
    • Receive and deliver items and messages for guests
    • Handle guest complaints and requests and maintain luggage storage areas.
    • Convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.

    Ship and train service attendants

    • Set and clear tables, serve food and beverages, clean sleeping cars and cabins, make beds, wash dishes and maintain washroom supplies
    • Carry luggage for passengers aboard ships.
    • Ensure customer satisfaction and comfort.

    Facilities workers

    • Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
    • Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
    • Assist with installation of audiovisual equipment and help in resolving problems during use
    • May perform minor repairs on installations and routine maintenance of audiovisual equipment.

  • Employment requirements

    • Some secondary school education may be required.

65211 - Operators and attendants in amusement, recreation and sport

Operators and attendants in amusement, recreation and sport assist patrons, collect tickets and fees and supervise the use of recreational and sports equipment. They are employed by amusement parks, fairs, exhibitions, carnivals, arenas, billiard parlours, bowling alleys, golf courses, ski centres, tennis clubs, campgrounds and other recreational and sports facilities.

  • Illustrative example(s)

    • amusement attraction operator
    • amusement park attendant
    • amusement ride operator
    • athletic equipment custodian
    • billiard parlour attendant
    • bingo hall attendant
    • bowling alley attendant
    • campground attendant
    • campground supervisor
    • game concession operator
    • recreation attendant
    • recreational facility attendant
    • rink ice maker
    • ski lift attendant
    • sports attendant
    • tennis court attendant

    All examples

  • Inclusion(s)

    • park receptionist

  • Exclusion(s)

    • Casino workers (See 64321 Casino workers)
    • Other service support occupations (See 65329 Other service support occupations)
    • Other services supervisors (See 62029 Other services supervisors)
    • Other support occupations in personal services (See 65229 Other support occupations in personal services)
    • Program leaders and instructors in recreation, sport and fitness (See 54100 Program leaders and instructors in recreation, sport and fitness)

  • Main duties

    This group performs some or all of the following duties:

    Amusement attraction operators

    • Drive trucks, vans and other vehicles to transport amusement rides, games and other attractions to amusement attraction sites
    • Set up rides, fun houses, game concessions and other amusement attractions
    • Perform routine maintenance and safety inspections of attraction equipment
    • Operate rides and other attractions, oversee game activities and ensure safety of participants
    • May sell tickets.

    Attendants in amusement, recreation and sport

    • Collect tickets and fees, and rent or sell sports and accessory equipment
    • Schedule the use of recreational facilities such as golf courses, tennis courts, bowling alleys, fitness clubs, campgrounds and other similar facilities
    • Operate recreational facility equipment such as ski lifts, ice rink equipment and snow making machines
    • Assist patrons on and off ski lifts and amusement park rides, secure and release safety belts and bars and monitor equipment to detect wear and damage
    • Clean and maintain recreational facilities and grounds.

  • Employment requirements

    • Some secondary school education may be required.
    • On-the-job training is usually provided.

65220 - Pet groomers and animal care workers

Animal care workers feed, handle, train and groom animals and assist veterinarians, animal health technologists and technicians and animal breeders. Pet groomers clip coats, bathe and otherwise groom pets. They are employed by animal hospitals and clinics, animal shelters, breeding and boarding kennels, zoos, laboratories, retail pet shops, dog training schools, pet grooming establishments, or may be self-employed.

  • Illustrative example(s)

    • animal care worker (except farm)
    • dog groomer
    • dog trainer
    • kennel attendant
    • laboratory animal attendant
    • pet groomer
    • pound attendant
    • veterinary attendant
    • zoo attendant

    All examples

  • Exclusion(s)

    • Animal health technologists and veterinary technicians (See 32104 Animal health technologists and veterinary technicians)
    • Animal nutritionist (See 21110 Biologists and related scientists)
    • Horseshoer (See 72999 Other technical trades and related occupations)
    • Marine mammal trainer (See 21110 Biologists and related scientists)
    • Sheep shearer (See 84120 Specialized livestock workers and farm machinery operators)

  • Main duties

    This group performs some or all of the following duties:

    • Prepare food and feed animals, fish or birds at scheduled intervals
    • Clean and disinfect cages, pens and surrounding areas
    • Shampoo, clip and groom animals
    • Assist veterinarians and animal health technologists and technicians to inoculate and treat animals
    • Assist animal breeders to handle and nurture animals
    • Assist scientists and researchers in conducting laboratory tests with animals
    • Monitor and document animal behaviour
    • Train dogs to obey commands and perform specific duties in response to signals.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Depending on the type of work performed, training courses in animal handling, grooming or dog training are usually required. Animal health or veterinary assistant college courses may be required for animal care workers.

  • Additional information

    • Progression to animal health technology occupations is possible with additional training.

65229 - Other support occupations in personal services

Workers in other support occupations in personal services provide psychic consulting, fortune-telling, astrological services and other personal services. They are employed by call centres and personal service establishments, or are self-employed.

  • Illustrative example(s)

    • astrologer
    • chat line agent
    • dating service consultant
    • fortune teller
    • psychic consultant
    • psychic reader

    All examples

  • Exclusion(s)

    • Image, social and other personal consultants (See 64201 Image, social and other personal consultants)
    • Massage therapists (See 32201 Massage therapists)

  • Main duties

    This group performs some or all of the following duties:

    Astrologers

    • Chart and interpret stellar and planetary positions on a horoscope to predict future events and trends for a client or the general public.

    Psychic consultants and related advisors

    • Provide personal advice to clients based on various schools of thought.

    Other service providers

    • Offer a wide variety of personal services not elsewhere classified.

  • Employment requirements

    • A period of training under the guidance of a practitioner is usually required.

65310 - Light duty cleaners

Light duty cleaners clean lobbies, hallways, offices and rooms of hotels, motels, resorts, hospitals, schools, office buildings and private residences. They are employed by hotels, motels, resorts, recreational facilities, hospitals and other institutions, building management companies, cleaning service companies and private individuals. Housekeepers perform housekeeping duties in residential, and institutional settings.

  • Illustrative example(s)

    • cleaner
    • hospital cleaner
    • hotel cleaner
    • house cleaner
    • housekeeper
    • housekeeping aide
    • housekeeping room attendant
    • light duty cleaner
    • office cleaner
    • sweeper

    All examples

  • Exclusion(s)

    • Cleaning supervisors (See 62024 Cleaning supervisors)
    • Janitors, caretakers and heavy-duty cleaners (See 65312 Janitors, caretakers and heavy-duty cleaners)
    • Specialized cleaners (See 65311 Specialized cleaners)

  • Main duties

    This group performs some or all of the following duties:

    • Sweep, mop, wash, wax and polish floors
    • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
    • Make beds, change sheets and distribute clean towels and toiletries
    • Attend to guests' requests for extra supplies
    • Stock linen closets and other supplies' areas
    • Clean, disinfect and polish kitchen and bathroom fixtures and appliances
    • Clean and disinfect public areas such as changing rooms, showers and elevators
    • Disinfect operating rooms and other hospital areas
    • Pick up debris and empty trash containers
    • Wash windows, walls and ceilings.
    • Report and store lost and found items
    • May provide basic information on facilities
    • May handle complaints.

  • Employment requirements

    • Some secondary school education may be required.
    • On-the-job training is usually provided.

  • Additional information

    • Progression to supervisory cleaning positions is possible with additional training or experience.

65311 - Specialized cleaners

Specialized cleaners clean and refurbish building exteriors, carpets, chimneys, industrial equipment, ventilation systems, windows and other surfaces, using specialized equipment and techniques. They are employed by specialized cleaning service companies or they may be self-employed.

  • Illustrative example(s)

    • auto detailer
    • building exterior cleaner
    • carpet cleaner
    • chimney cleaner
    • freight car cleaner
    • furnace cleaner
    • laboratory equipment cleaner
    • sandblaster
    • septic tank cleaner
    • upholstery cleaner
    • vehicle cleaner
    • ventilation system cleaner
    • window cleaner

    All examples

  • Exclusion(s)

    • Cleaning supervisors (See 62024 Cleaning supervisors)
    • Janitors, caretakers and heavy-duty cleaners (See 65312 Janitors, caretakers and heavy-duty cleaners)
    • Light duty cleaners (See 65310 Light duty cleaners)

  • Main duties

    This group performs some or all of the following duties:

    Carpet and upholstery cleaners

    • Operate cleaning machines to clean carpets, rugs and upholstered furniture on customers' premises or in carpet and upholstery cleaning establishments.

    Chimney cleaners and sandblasters

    • Clean soot and creosote from chimneys and fireplaces using hand tools and industrial vacuum cleaners
    • Clean building exteriors, tanks, and industrial equipment using sandblasting, pressurized steam or hydroblasting equipment.

    Furnace and ventilation system cleaners

    • Clean ducts, vents and filters of furnaces in residences and commercial buildings using hand tools and industrial vacuum cleaners.

    Vehicle cleaners

    • Clean the interior and exterior of automobiles, buses, streetcars, railway cars and subway cars.

    Window cleaners

    • Wash and clean interior and exterior windows and other glass surfaces in low-rise and highrise buildings.

  • Employment requirements

    • There are no specific education requirements for occupations in this unit group.
    • On-the-job training is usually provided.
    • Previous experience in a related position may be required for some occupations in this unit group.

  • Additional information

    • Progression to supervisory positions is possible with additional training or experience.

65312 - Janitors, caretakers and heavy-duty cleaners

Janitors, caretakers and heavy-duty cleaners clean and maintain the interior and exterior of commercial, institutional and residential buildings and their surrounding grounds. They are employed by office and apartment building management companies, condominium corporations, educational institutions, health care facilities, recreational and shopping facilities, religious, industrial and other establishments.

  • Illustrative example(s)

    • custodian
    • heavy-duty cleaner
    • industrial cleaner
    • plant cleaner
    • school janitor

    All examples

  • Exclusion(s)

    • Cleaning supervisors (See 62024 Cleaning supervisors)
    • General building maintenance workers and building superintendents (See 73201 General building maintenance workers and building superintendents)
    • Light duty cleaners (See 65310 Light duty cleaners)
    • Specialized cleaners (See 65311 Specialized cleaners)

  • Main duties

    This group performs some or all of the following duties:

    • Operate industrial vacuum cleaners to remove scraps, dirt, heavy debris and other refuse
    • Wash windows, interior walls and ceilings
    • Empty trash cans and other waste containers
    • Sweep, mop, scrub and wax hallways, floors and stairs
    • Clean snow and ice from walkways and parking areas
    • Cut grass and tend grounds and plants
    • Clean and disinfect washrooms and fixtures
    • May move heavy furniture, equipment and supplies.

  • Employment requirements

    • Completion of secondary school may be required.
    • Previous cleaning experience may be required.

  • Additional information

    • Progression to supervisory positions is possible with additional training or experience.

65320 - Dry cleaning, laundry and related occupations

Dry cleaning and laundry machine operators operate machines to dry-clean or launder garments and other articles. Dry cleaning and laundry inspectors and assemblers check finished garments and other articles to ensure that they meet required standards for dry-cleaning, laundering and pressing, and assemble and bag finished garments and other articles. This unit group also includes workers who iron, press or otherwise finish garments and household articles. They are employed in dry cleaning, laundry and fur cleaning establishments, and in the laundries of hotels, hospitals and other institutions.

  • Illustrative example(s)

    • assembler - laundry and dry cleaning
    • bagger - laundry and dry cleaning
    • drapery cleaner
    • dry cleaner
    • dyer - laundry and dry cleaning
    • finisher - laundry and dry cleaning
    • fur cleaner - laundry and dry cleaning
    • hand finisher - laundry and dry cleaning
    • inspector - laundry and dry cleaning
    • laundry machine operator
    • laundry worker
    • leather cleaner - laundry and dry cleaning
    • presser - laundry and dry cleaning
    • pressing machine tender - laundry and dry cleaning
    • silk finisher - laundry and dry cleaning
    • steam finisher - laundry and dry cleaning
    • suede cleaner - laundry and dry cleaning

    All examples

  • Exclusion(s)

    • Alterations dressmaker AND alterations seamstress (See 64200 Tailors, dressmakers, furriers and milliners)
    • Dry cleaning service manager (See 60040 Managers in customer and personal services)
    • Dry cleaning supervisor (See 62029 Other services supervisors)

  • Main duties

    This group performs some or all of the following duties:

    Dry cleaning and laundry machine operators

    • Operate dry cleaning machines to dry-clean dresses, suits, coats, sweaters and other garments, draperies, cushion covers and other articles
    • Sort garments and operate washing machines and dryers to clean and dry clothing, sheets, blankets, towels and other articles
    • Operate machines to clean and blow-dry fur garments
    • Operate machines to dry-clean, dye, spray, re-oil, and re-buff suede and leather garments
    • Mix and add detergents, dyes, bleaches, starches and other solutions and chemicals.

    Dry cleaning and laundry inspectors and assemblers

    • Check finished garments and other articles to ensure that they are properly dry-cleaned or laundered
    • Record damaged or improperly dry-cleaned or laundered garments and other articles
    • Use hand-held steam iron to touch up finished garments and other articles
    • Assemble and bag finished garments and other articles
    • Match invoices with tags on garments or other articles.

    Ironing, pressing and finishing workers

    • Operate finishing equipment such as steam pressers, and use hand irons to finish pants, jackets, shirts, skirts and other dry cleaned and laundered articles
    • Hand iron laundered fine linens or dry-cleaned silk garments
    • Operate fur ironing and glazing equipment to finish fur garments and other fur articles
    • Fold and bag dry cleaned and laundered articles
    • May operate laundering equipment.

    Workers in this group may specialize in finishing suede, leather, fur and delicate articles.

  • Employment requirements

    • Some secondary school education is required.
    • Four to eight weeks of on-the-job training are usually provided.
    • Dry cleaning and laundry machine operators may require experience as inspectors or assemblers.
    • Suede, leather and fur cleaners may require experience as dry cleaning or laundry machine operators.

  • Additional information

    • Progression to supervisory dry cleaning and laundry occupations is possible with additional training and experience.

65329 - Other service support occupations

Workers in other service support occupations perform a range of services. They are employed in a wide variety of establishments: places of employment are usually indicated in the job title.

  • Illustrative example(s)

    • beauty salon attendant
    • car jockey
    • cloakroom attendant
    • door attendant (except hotel)
    • funeral home attendant
    • fur storage attendant
    • hotel valet
    • laundromat attendant
    • parking lot attendant
    • shoe shiner
    • tanning salon attendant
    • theatre usher
    • ticket taker
    • toll booth attendant

    All examples

  • Exclusion(s)

    • Operators and attendants in amusement, recreation and sport (See 65211 Operators and attendants in amusement, recreation and sport)
    • Other services supervisors (See 62029 Other services supervisors)

  • Main duties

    This group performs some or all of the following duties:

    Beauty salon attendants

    • Shampoo, condition and dry customers' hair and assist hair stylists as directed
    • Keep work areas clean.

    Door attendants

    • Assist persons entering or leaving residential buildings, theatres and similar establishments
    • May call taxis and assist with parcels.

    Funeral home attendants

    • Drive hearses
    • Arrange lights and floral displays
    • Escort mourners and act as pallbearers
    • Clean funeral parlours and chapels.

    Laundromat attendants

    • Replenish vending machines
    • Provide change
    • Explain operation of machines to customers
    • Clean the laundromat and arrange for the repair of broken machines
    • May wash, dry and fold laundry for customers
    • May operate dry cleaning machines for customers.

    Parking lot attendants and car jockeys

    • Collect parking fees and issue ticket stubs
    • Direct customers to parking spaces and park cars.

    Ticket takers and ushers

    • Collect admission tickets or passes from patrons at entertainment events and direct patrons to their seats.

    Other workers in this group

    • Perform services specific to the establishments in which their occupations are found.

  • Employment requirements

    • There are no specific education requirements for occupations in this unit group.
    • A valid driver's licence is required for some occupations in this unit group, such as funeral attendant and car jockey.
    • Drone pilots with a maximum takeoff drone weight of 25 kilograms must pass an online exam (small basic exam) and for takeoff weight of above 25 kilograms, they must pass an online exam (small advanced exam) and an in-person flight review with Transport Canada to get their Drone pilot certificate-advanced operations.
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