Variant of CIP 2011 - Primary groupings

• 05 - Business, management and public administration
• 52. - Business, management, marketing and related support services
• 52.04 - Business operations support and assistant services

52.0411 - Customer service support/call centre/teleservice operation

This instructional program class comprises any program that prepares individuals to assist customers with inquiries and problems in frontline call centres, help desks, teleservice centres, and online. These programs include courses in user interfaces and user behaviour; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

• Illustrative example(s)

  • call centre service representative
  • customer service
  • customer service by telephone
  • customer service representative
  • teleservice
  • teleservice customer representative

• Exclusion(s)

  • computer support specialist(11.1006)
  • customer service management(52.0207)
  • receptionist(52.0406)
  • salesperson(52.1804)