National Occupational Classification (NOC) 2021 Version 1.0

6 - Sales and service occupations

This broad category comprises middle management occupations in wholesale and retail trade, and customer services, as well as occupations concerned with wholesale and retail sales, and customer, personal and support service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

62 - Retail sales and service supervisors and specialized occupations in sales and services

This major group comprises retail sales and service supervisors and specialized occupations in sales and services. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 2. Occupations classified in TEER 2, as those included in this group with a 2 as the second digit of their code, typically require completion of a post-secondary education program of two to three years at community college, institute of technology or CÉGEP; or completion of an apprenticeship training program of two to five years; or supervisory or significant safety responsibilities; or the accumulation of several years of experience in a related occupation found in TEER 3, when applicable (TEER 3 includes occupations with a 3 as a second digit in their code).

620 - Retail sales and service supervisors

This sub-major group comprises retail sales and service supervisors.

6202 - Service supervisors

This minor group comprises service supervisors, including food service supervisors; executive housekeepers; accommodation, travel, tourism and related services supervisors; customer and information services supervisors; cleaning supervisors; and other services supervisors. They are employed by hospitals and other health care establishments; cafeterias, catering companies and other food service establishments; banks, trust companies, credit unions and similar financial institutions; retail establishments, contact centres and insurance, telephone and utility companies; schools and other educational institutions; hotels, motels, commercial and industrial establishments and home, office and specialized cleaning companies; and other service establishments throughout the public and private sectors.

62021 - Executive housekeepers

Executive housekeepers direct and control the operations of housekeeping departments within hotels, hospitals and other establishments.

• Illustrative example(s)

  • assistant executive housekeeper
  • executive housekeeper
  • hospital executive housekeeper
  • hotel executive housekeeper
  • housekeeping director
  • housekeeping manager

  All examples

• Exclusion(s)

  • Accommodation service managers (See 60031 Accommodation service managers)
  • Facility operation and maintenance managers (See 70012 Facility operation and maintenance managers)
  • Housekeeping room attendant supervisor (See 62024 Cleaning supervisors)
  • Housekeeping supervisor (See 62024 Cleaning supervisors)

• Main duties

  This group performs some or all of the following duties:

  • Manage the operations of the housekeeping department
  • Plan and coordinate the activities of housekeeping supervisors and their crews
  • Conduct inspections to ensure that departmental standards and health and safety regulations are being met
  • Select and purchase equipment and supplies, and maintain inventory
  • Arrange for maintenance and repair of equipment and machinery
  • Hire, train and supervise housekeeping staff
  • Maintain financial records and prepare budgets, payroll and employee schedules.

• Employment requirements

  • Completion of secondary school is usually required.
  • A university degree or college diploma in hospital management, hotel management or business administration is usually required.
  • Extensive experience as a cleaning supervisor may substitute for formal education requirements.