National Occupational Classification (NOC) 2021 Version 1.0


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14100 - General office support workers

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

  • Illustrative example(s)

    • administrative clerk
    • aircraft records clerk
    • file and classification clerk
    • filing clerk
    • general office worker
    • medical records clerk
    • office assistant
    • office clerk
    • records filing-system clerk
    • technical records clerk
    • ward clerk - hospital
    • warranty clerk

    All examples

  • Inclusion(s)

    • course coordinator
  • Exclusion(s)

    • Accounting and related clerks (See 14200 Accounting and related clerks)
    • Administrative assistants (See 13110 Administrative assistants)
    • Administrative officers (See 13100 Administrative officers)
    • Court clerks and related court services occupations (See 14103 Court clerks and related court services occupations)
    • Data entry clerks (See 14111 Data entry clerks)
    • Personnel clerks (See 14102 Personnel clerks)
    • Receptionists (See 14101 Receptionists)
    • Records management technicians (See 12112 Records management technicians)
    • Supervisors, general office and administrative support workers (See 12010 Supervisors, general office and administrative support workers)
  • Main duties

    This group performs some or all of the following duties:

    General office support workers

    • Respond to telephone, in person or electronic enquiries or forward to appropriate person
    • Prepare correspondence, reports, statements, forms, presentations, applications and other documents
    • Process incoming and outgoing mail, manually or electronically
    • Photocopy and collate documents for distribution, mailing and filing
    • Send and receive messages and documents using fax machine or electronic mail
    • Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
    • Assist in preparing meeting agendas, attend meetings, and record minutes
    • Assist with administrative procedures such as budget submissions, contracts administration and work schedules
    • May sort, process and verify receipts, expenditures, forms and other documents
    • May organize the flow of work for other office support workers
    • May perform basic bookkeeping tasks such as preparing invoices and bank deposits.

    File clerks

    • Scan, sort and file documents according to established guidelines
    • Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
    • Track documents removed from files to ensure that loan out documents are returned.
  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of secondary school or college business or commercial courses is usually required.
  • Additional information

    • Progression to supervisory or office management positions is possible with experience.
    • Progression to officer level positions is possible with additional training and experience.
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