National Occupational Classification (NOC) 2021 Version 1.0

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1 - Business, finance and administration occupations

This broad category comprises specialized middle management occupations in administrative services, financial and business services and communication (except broadcasting), as well as professional occupations in finance and business; administrative and financial supervisors and specialized administrative occupations; administrative occupations and transportation logistics occupations; and administrative and financial support and supply chain logistics occupations.

14 - Administrative and financial support and supply chain logistics occupations

This major group comprises administrative and financial support and supply chain logistics occupations, including office support and data entry occupations; financial, insurance and related administrative support workers; library, correspondence and other clerks, and supply chain logistics, tracking and scheduling coordination occupations. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 4. Occupations classified in TEER 4, as those included in this group with a 4 as the second digit of their code, typically require completion of secondary school; or several weeks of on-the-job training with some secondary school education; or experience in a related occupation from TEER 5, when applicable (TEER 5 includes occupations with a 5 as a second digit in their code).

142 - Financial, insurance and related administrative support workers

This sub-major group comprises financial, insurance and related administrative support workers, including accounting and related clerks; banking, insurance and other financial clerks; and collection clerks.

1420 - Financial, insurance and related administrative support workers

This minor group comprises financial, insurance and related administrative support workers, including accounting and related clerks; banking, insurance and other financial clerks; and collection clerks. They are employed by banks; credit companies; public and private insurance establishments; investment firms and other financial establishments; collection agencies; utility companies; department stores; loan companies; credit unions; and financial and licensing departments within governments; and throughout the public and private sectors.

14200 - Accounting and related clerks

Accounting and related clerks calculate, prepare and process bills, invoices, accounts payable and receivable, budgets and other financial records according to established procedures. They are employed throughout the private and public sectors.

  • Illustrative example(s)

    • accounting clerk
    • accounts payable clerk
    • accounts receivable clerk
    • audit clerk
    • billing clerk
    • budget clerk
    • costing clerk
    • deposit clerk
    • finance clerk
    • freight-rate clerk
    • income tax return preparer
    • invoice clerk
    • ledger clerk
    • tax clerk

    All examples

  • Inclusion(s)

    • wharf clerk
  • Exclusion(s)

    • Accounting technicians and bookkeepers (See 12200 Accounting technicians and bookkeepers)
    • Banking, insurance and other financial clerks (See 14201 Banking, insurance and other financial clerks)
    • Collection clerks (See 14202 Collection clerks)
    • Financial auditors and accountants (See 11100 Financial auditors and accountants)
    • Payroll administrators (See 13102 Payroll administrators)
    • Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)
  • Main duties

    This group performs some or all of the following duties:

    • Calculate, prepare and issue documents related to accounts such as bills, invoices, inventory reports, account statements and other financial statements using computerized and manual systems
    • Code, total, batch, enter, verify and reconcile transactions such as accounts payable and receivable, payroll, purchase orders, cheques, invoices, cheque requisitions, and bank statements in a ledger or computer system
    • Compile budget data and documents based on estimated revenues and expenses and previous budgets
    • Prepare period or cost statements or reports
    • Calculate costs of materials, overhead and other expenses based on estimates, quotations, and price lists
    • Respond to customer inquiries, maintain good customer relations and solve problems
    • Perform related clerical duties, such as word processing, maintaining filing and record systems, faxing and photocopying.
  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of college or other courses certified by the Certified General Accountants Association of Canada, Canadian Securities Institute or Canadian Bookkeepers Association may be required.
    • Some accounting clerks must be bondable.
  • Additional information

    • Progression to supervisory or skilled financial occupations, such as accounts payable supervisor, bookkeeper or office manager is possible with additional training and experience.
14201 - Banking, insurance and other financial clerks

Banking, insurance and other financial clerks compile, process and maintain banking, insurance and other financial information. They are employed by banks, credit companies, private and public insurance establishments, investment firms and other financial establishments throughout the private and public sectors.

  • Illustrative example(s)

    • actuarial clerk
    • bank clerk
    • credit clerk
    • dental claims clerk
    • dividend calculation clerk
    • insurance clerk - financial sector
    • insurance rater
    • ledger control clerk
    • loan clerk - financial sector
    • mortgage clerk
    • premium rater - insurance
    • real estate clerk
    • securities clerk - financial sector

    All examples

  • Exclusion(s)

    • Accounting technicians and bookkeepers (See 12200 Accounting technicians and bookkeepers)
    • Customer services representatives - financial institutions (See 64400 Customer services representatives - financial institutions)
    • Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)
  • Main duties

    This group performs some or all of the following duties:

    Bank Clerks

    • Compile records of deposits, withdrawals, loan and mortgage payments, cheques and purchase, sale and exchange of securities
    • Process loan and mortgage applications, loan and mortgage payments, retirement savings plan applications, term deposits, drafts and money orders
    • Verify and balance automatic teller machine transactions and ledger entries, calculate service charges and interest payments and notify customers regarding account discrepancies and captured bank cards
    • Answer enquiries and provide information on banking products, policies and services
    • May sell drafts, money orders, travellers' cheques and foreign currency, rent safety deposit boxes and open and close savings, chequing and other accounts.

    Insurance clerks

    • Process enrolments, cancellations, claims transactions, policy changes and premium payments
    • Review insurance applications and verify insurance coverage, premiums paid and other insurance information
    • Calculate insurance premiums, pension benefits and annuity payments
    • Compile and maintain claims data, rates and insurance data and records
    • Answer enquiries and provide information on insurance products, policies and services.

    Other financial clerks

    • Compile and maintain rental, sale and other real estate listings
    • Compile and maintain stock, bond and other securities listings
    • Sort, verify and process real estate, securities and other financial transactions
    • Answer enquiries and reply to correspondence.
  • Employment requirements

    • Completion of secondary school is required.
    • A business college diploma may be required.
    • On-the-job training and short-term training courses or programs specific to the financial establishment are usually required.
  • Additional information

    • Progression to supervisory positions is possible with experience.
14202 - Collection clerks

Collection clerks collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.

  • Illustrative example(s)

    • bill collector
    • collection clerk
    • collection officer (except taxation)
    • collections investigation officer
    • collector
    • credit and collection clerk
    • locator - collection
    • skip tracer - collection

    All examples

  • Exclusion(s)

    • Accounts receivable clerk (See 14200 Accounting and related clerks)
    • Collection supervisor (See 12011 Supervisors, finance and insurance office workers)
    • Tax collection officer (See 12104 Employment insurance and revenue officers)
  • Main duties

    This group performs some or all of the following duties:

    • Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
    • Resolve collection issues by making payment arrangements by telephone or visit to debtor
    • Recommend further action or discontinuation of service in cases where payment is not forthcoming
    • Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
    • Answer correspondence, prepare reports and maintain records and files related to collection work
    • May work with on-line accounts and systems.
  • Employment requirements

    • Completion of secondary school is required.
    • A business college diploma may be required.
    • A period of on-the-job training is often provided for collection clerks and collection officers.
    • A collections licence issued by the province or territory of employment is usually required.
  • Additional information

    • Progression to senior or supervisory positions is possible with experience.
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