National Occupational Classification (NOC) 2016 Version 1.3

A

Statistics Canada's Trust Centre: Learn how Statistics Canada keeps your data safe and protects your privacy.

National Occupational Classification (NOC) 2016 Version 1.3
Introduction
Hierarchical structure

6523 - Airline ticket and service agents

Airline ticket and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. They are employed by airline companies.

  • Illustrative example(s)

    • airline baggage agent
    • airline cargo agent
    • airline load planner
    • airline passenger agent
    • airline reservation agent
    • airline ticket agent
    • baggage tracer - airline
    • client service representative - airline
    • counter services agent - airline
    • customer service agent - airline
    • station agent - airline

    All examples

  • Exclusion(s)

    • Airline cargo and baggage loaders (See 6721 Support occupations in accommodation, travel and facilities set-up services)
    • Ground and water transport ticket agents, cargo service representatives and related clerks (See 6524 Ground and water transport ticket agents, cargo service representatives and related clerks)
    • Supervisors of airline sales and service agents (See 6313 Accommodation, travel, tourism and related services supervisors)
    • Travel counsellors (See 6521 Travel counsellors)

  • Main duties

    This group performs some or all of the following duties:

    Airline passenger and ticket agents

    • Help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates
    • Assist pre-boarding passengers and provide information on fares and flight schedules and routes.

    Airline baggage agents

    • Trace lost, delayed or misdirected baggage for customers.

    Airline cargo agents

    • Weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents
    • Trace lost or misdirected cargo and maintain shipping and other records.

    Airline reservation agents

    • Reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems
    • Provide information on airline passengers and process mileage points.

    Airline station agents

    • Complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information
    • Relay operational messages to operations control and downline stations
    • Perform duties of ticket, baggage and cargo agents.

    Airline load planners

    • Calculate load weights for compartments of aircraft using charts and computers
    • Plan load to distribute and balance cargo.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Several weeks of on-the-job and classroom training are provided for all occupations in this unit group.
    • Airline station agents usually require experience as a ticket, baggage or cargo agent.
    • Load planners require a restricted radio operator's licence and usually require airline operations experience.

  • Additional information

    • Depending on the size of the airline or airport, the duties of workers in this unit group may overlap.
    • Progression to supervisory positions is possible with experience.
Date modified: