National Occupational Classification (NOC) 2016 Version 1.3

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6 - Sales and service occupations

This category contains retail and wholesale sales occupations and customer and personal service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

Sales and service occupations can be linked, for the most part, to formal post-secondary or occupation-specific training programs. Others are characterized by periods of formal on-the-job training. Apprenticeship training is available for some specialized service occupations. Progression from sales and service occupations to positions of increased responsibility, or supervision, usually requires occupational experience and may require completion of related training programs.

67 - Service support and other service occupations, n.e.c.

This major group comprises service occupations that either require some secondary education, or have no specific educational requirements, and for which on-the-job training may be provided. It includes food counter attendants, kitchen helpers and related support occupations; support occupations in accommodation, travel and amusement services; cleaners; and other service support and related occupations not elsewhere classified.

673 - Cleaners

This minor group includes light duty cleaners, specialized cleaners, janitors, caretakers and building superintendents. They are employed by hotels, motels and resorts; shopping and recreational facilities; hospitals, health care facilities and educational and other institutions; building management companies, cleaning service companies, condominium corporations and private individuals; and industrial, religious and other establishments; or they may be self-employed.

6731 - Light duty cleaners

Light duty cleaners clean lobbies, hallways, offices and rooms of hotels, motels, resorts, hospitals, schools, office buildings and private residences. They are employed by hotels, motels, resorts, recreational facilities, hospitals and other institutions, building management companies, cleaning service companies and private individuals.

  • Illustrative example(s)

    • cleaner
    • hospital cleaner
    • hotel cleaner
    • house cleaner
    • housekeeping aide
    • housekeeping room attendant
    • light duty cleaner
    • office cleaner
    • sweeper

    All examples

  • Exclusion(s)

    • Cleaning supervisors (See 6315 Cleaning supervisors)
    • Janitors, caretakers and building superintendents (See 6733 Janitors, caretakers and building superintendents)
    • Specialized cleaners (See 6732 Specialized cleaners)
  • Main duties

    This group performs some or all of the following duties:

    • Sweep, mop, wash, wax and polish floors
    • Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture
    • Make beds, change sheets and distribute clean towels and toiletries
    • Attend to guests' requests for extra supplies
    • Stock linen closets and other supplies' areas
    • Clean, disinfect and polish kitchen and bathroom fixtures and appliances
    • Clean and disinfect public areas such as changing rooms, showers and elevators
    • Disinfect operating rooms and other hospital areas
    • Pick up debris and empty trash containers
    • Wash windows, walls and ceilings.
    • Report and store lost and found items
    • May provide basic information on facilities
    • May handle complaints.
  • Employment requirements

    • There are no specific education requirements for occupations in this unit group.
    • Certification for housekeeping room attendants or similar certification may be required by some employers.
  • Additional information

    • Progression to supervisory cleaning positions is possible with additional training or experience.
6732 - Specialized cleaners

Specialized cleaners clean and refurbish building exteriors, carpets, chimneys, industrial equipment, ventilation systems, windows and other surfaces, using specialized equipment and techniques. They are employed by specialized cleaning service companies or they may be self-employed.

  • Illustrative example(s)

    • auto detailer
    • building exterior cleaner
    • carpet cleaner
    • chimney cleaner
    • freight car cleaner
    • furnace cleaner
    • laboratory equipment cleaner
    • sandblaster
    • septic tank cleaner
    • upholstery cleaner
    • vehicle cleaner
    • ventilation system cleaner
    • window cleaner

    All examples

  • Exclusion(s)

    • Cleaning supervisors (See 6315 Cleaning supervisors)
    • Janitors, caretakers and building superintendents (See 6733 Janitors, caretakers and building superintendents)
    • Light duty cleaners (See 6731 Light duty cleaners)
  • Main duties

    This group performs some or all of the following duties:

    Carpet and upholstery cleaners

    • Operate cleaning machines to clean carpets, rugs and upholstered furniture on customers' premises or in carpet and upholstery cleaning establishments

    Chimney cleaners

    • Clean soot and creosote from chimneys and fireplaces using hand tools and industrial vacuum cleaners

    Furnace and ventilation system cleaners

    • Clean ducts, vents and filters of furnaces in residences and commercial buildings using hand tools and industrial vacuum cleaners

    Sandblasters

    • Clean building exteriors, tanks, chimneys and industrial equipment using sandblasting, pressurized steam or hydroblasting equipment

    Vehicle cleaners

    • Clean the interior and exterior of automobiles, buses, streetcars, railway cars and subway cars

    Window cleaners

    • Wash and clean interior and exterior windows and other glass surfaces in low-rise and highrise buildings.
  • Employment requirements

    • There are no specific education requirements for occupations in this unit group.
    • On-the-job training is usually provided.
    • Previous experience in a related position may be required for some occupations in this unit group.
  • Additional information

    • Progression to supervisory positions is possible with additional training or experience.
6733 - Janitors, caretakers and building superintendents

Janitors, caretakers and building superintendents clean and maintain the interior and exterior of commercial, institutional and residential buildings and their surrounding grounds. Building superintendents employed in large establishments are responsible for the operation of the establishment and may also supervise other workers. They are employed by office and apartment building management companies, condominium corporations, educational institutions, health care facilities, recreational and shopping facilities, religious, industrial and other establishments.

  • Illustrative example(s)

    • building caretaker
    • building superintendent
    • custodian
    • handyman/woman
    • heavy-duty cleaner
    • industrial cleaner
    • plant cleaner
    • school janitor

    All examples

  • Exclusion(s)

    • Cleaning supervisors (See 6315 Cleaning supervisors)
    • Light duty cleaners (See 6731 Light duty cleaners)
    • Specialized cleaners (See 6732 Specialized cleaners)
  • Main duties

    This group performs some or all of the following duties:

    • Operate industrial vacuum cleaners to remove scraps, dirt, heavy debris and other refuse
    • Wash windows, interior walls and ceilings
    • Empty trash cans and other waste containers
    • Sweep, mop, scrub and wax hallways, floors and stairs
    • Clean snow and ice from walkways and parking areas
    • Cut grass and tend grounds and plants
    • Clean and disinfect washrooms and fixtures
    • Make adjustments and minor repairs to heating, cooling, ventilating, plumbing and electrical systems, and contact tradespersons for major repairs
    • Perform other routine maintenance jobs such as painting and drywall repair
    • May move heavy furniture, equipment and supplies
    • Ensure that security and safety measures are in place in the establishment
    • May advertise vacancies, show apartments and offices to prospective tenants and collect rent
    • May supervise other workers.
  • Employment requirements

    • Completion of secondary school may be required.
    • Some occupations in this unit group require previous cleaning and maintenance experience.
    • A journeyman/woman certificate in one or more of the trades or a building operator certificate may be required for building superintendents.
  • Additional information

    • Progression to supervisory positions is possible with additional training or experience.
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