National Occupational Classification (NOC) 2016 Version 1.3

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0 - Management occupations

This category includes legislators, senior management occupations and middle management occupations. Senior managers are described in several broad categories. Middle managers are described in more detailed categories that span the entire labour market.

06 - Middle management occupations in retail and wholesale trade and customer services

This major group comprises middle management occupations in retail and wholesale trade and customer services. It includes corporate sales managers and retail and wholesale trade managers, and managers in restaurant and food service, accommodation service, and customer and personal services, not elsewhere classified.

062 - Retail and wholesale trade managers

This minor group includes retail and wholesale trade managers. They are employed by retail and wholesale sales establishments; or they may own and operate their own stores.

0621 - Retail and wholesale trade managers

Retail and wholesale trade managers plan, organize, direct, control and evaluate the operations of establishments that sell merchandise or services on a retail or wholesale basis. They are employed by retail and wholesale sales establishments or they may own and operate their own store.

  • Illustrative example(s)

    • antique dealer
    • assistant manager - retail
    • automobile repair shop manager
    • bookstore manager
    • car dealership manager
    • cattle dealer
    • clothing store manager
    • department store manager
    • pleasure boat dealer
    • sporting goods store manager
    • store manager - retail
    • supermarket manager
    • variety store manager

    All examples

  • Exclusion(s)

    • Advertising, marketing and public relations managers (See 0124 Advertising, marketing and public relations managers)
    • Insurance, real estate and financial brokerage managers (See 0121 Insurance, real estate and financial brokerage managers)
    • Restaurant and food service managers (See 0631 Restaurant and food service managers)
    • Retail sales supervisors (See 6211 Retail sales supervisors)
  • Main duties

    This group performs some or all of the following duties:

    • Plan, direct and evaluate the operations of establishments engaged in wholesale and retail sales or of departments in such establishments
    • Manage staff and assign duties
    • Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
    • Determine merchandise and services to be sold, and implement price and credit policies
    • Source and negotiate with vendors when necessary to procure merchandise for resale
    • Develop and implement marketing strategies
    • Plan budgets, authorize expenditures, and monitor revenues
    • Evaluate and improve customer service and respond to customer requests and issues
    • Address staffing requirements, including the hiring, development and retention of staff
  • Employment requirements

    • Completion of secondary school is required.
    • A university degree or college diploma in business administration or other field related to the product or service being sold may be required.
    • Several years of related retail or wholesale sales experience at increasing levels of responsibility are usually required
  • Additional information

    • There is some mobility between managers in this unit group, depending on the product or service.
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