National Occupational Classification (NOC) 2011
- 6 - Sales and service occupations
- 65 - Service representatives and other customer and personal services occupations
- 651 - Occupations in food and beverage service
6511 - Maîtres d'hôtel and hosts/hostesses
Maîtres d'hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and co-ordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.
- chief host/hostess - food services
- dining room host/hostess
- maître d'
- restaurant host/hostess
- Food and beverage servers (6513)
- Food service supervisors (6311)
Maîtres d'hôtel and hosts/hostesses perform some or all of the following duties:
- Receive and record patrons' reservations and assign tables
- Greet patrons at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
- Speak with patrons to ensure satisfaction with food and service, and attend to complaints
- Order necessary dining room supplies and equipment
- Inspect dining and serving areas and equipment
- Supervise and co-ordinate activities of food and beverage servers and other serving staff
- Accept payment from patrons for food and beverage
- Maintain financial statements and records and ensure safe-keeping
- Prepare work schedules and payrolls
- Interview candidates for food and beverage server positions and train new employees
- May be responsible for marketing and advertising the dining establishment.
- Completion of secondary school is usually required.
- Several weeks of on-the-job training are usually required.
- Maîtres d'hôtel require experience as a formal or captain waiter/waitress or other food service experience.