National Occupational Classification (NOC) 2011


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1211 - Supervisors, general office and administrative support workers

Supervisors in this unit group supervise and co-ordinate the activities of workers in minor groups: General Office Workers (141) and Office Equipment Operators (142). They are employed throughout the public and private sectors.

  • Illustrative example(s)

    • clerical supervisor
    • data entry supervisor
    • filing clerks supervisor
    • hospital admitting clerks supervisor
    • personnel clerks supervisor
    • records office supervisor
    • registry supervisor
    • supervisor, switchboard operators

    All examples

  • Exclusion(s)

    • Office managers (See 1221 Administrative officers)
    • Supervisors, finance and insurance office workers (1212)
    • Supervisors, library, correspondence and related information workers (1213)
    • Supervisors, mail and message distribution occupations (1214)
    • Supervisors, supply chain, tracking and scheduling co-ordination occupations (1215)
  • Main duties

    Supervisors in this unit group perform some or all of the following duties:

    • Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Train workers in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.
  • Employment requirements

    • Completion of secondary school is required.
    • Completion of college courses related to area supervised is usually required.
    • Experience in the occupation supervised is usually required.
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