National Occupational Classification (NOC) 2011

• 1 - Business, finance and administration occupations
• 12 - Administrative and financial supervisors and administrative occupations
• 121 - Administrative services supervisors

1211 - Supervisors, general office and administrative support workers

Supervisors in this unit group supervise and co-ordinate the activities of workers in minor groups: General Office Workers (141) and Office Equipment Operators (142). They are employed throughout the public and private sectors.

• Illustrative example(s)

  • clerical supervisor
  • data entry supervisor
  • filing clerks supervisor
  • hospital admitting clerks supervisor
  • personnel clerks supervisor
  • records office supervisor
  • registry supervisor
  • supervisor, switchboard operators

  All examples

• Exclusion(s)

  • Office managers (See 1221 Administrative officers)
  • Supervisors, finance and insurance office workers (1212)
  • Supervisors, library, correspondence and related information workers (1213)
  • Supervisors, mail and message distribution occupations (1214)
  • Supervisors, supply chain, tracking and scheduling co-ordination occupations (1215)

• Main duties

  Supervisors in this unit group perform some or all of the following duties:

  • Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

• Employment requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised is usually required.
  • Experience in the occupation supervised is usually required.