National Occupational Classification (NOC) 2011

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National Occupational Classification (NOC) 2011
Introduction

0632 - Accommodation service managers

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

  • Illustrative example(s)

    • assistant manager, hotel
    • bed and breakfast operator
    • front desk manager - accommodation services
    • guest-house operator
    • hotel director
    • hotel manager
    • motel manager
    • reservations manager
    • seasonal resort manager
    • ski resort manager
    • tourist home operator

    All examples

  • Exclusion(s)

    • Advertising, marketing and public relations managers (0124)
    • Executive housekeepers (6312)
    • Facility operation and maintenance managers (0714)
    • Restaurant and food service managers (0631)
    • Retail and wholesale trade managers (0621)

  • Main duties

    Accommodation service managers perform some or all of the following duties:

    • Develop, implement and evaluate policies and procedures for the operation of the department or establishment
    • Prepare budgets and monitor revenues and expenses
    • Participate in the development of pricing and promotional strategies
    • Negotiate with suppliers for the provision of materials and supplies
    • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
    • Recruit and supervise staff, oversee training and set work schedules
    • Resolve customer complaints.

  • Employment requirements

    • A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
    • Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.
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