North American Industry Classification System (NAICS) Canada 2017 Version 3.0

• 56 - Administrative and support, waste management and remediation services
• 561 - Administrative and support services
• 5614 - Business support services
• 56142 - Telephone call centres

561420 - Telephone call centres^CAN

This Canadian industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting goods or services; taking orders; and raising funds for clients. This industry also includes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.

• Illustrative example(s)

  • floral wire service
  • telemarketing bureaus
  • telephone answering services
  • telephone solicitation service on a contract or fee basis
  • voice mail box services

  All examples

• Exclusion(s)

  • gathering, recording, tabulating, and presenting marketing and public opinion data (See 541910 Marketing research and public opinion polling)
  • organizing and conducting fund-raising campaigns for others (See 561490 Other business support services)
  • providing paging services (See 517310 Wired and wireless telecommunications carriers (except satellite))
  • taking orders in offices of mail-order houses (See 454110 Electronic shopping and mail-order houses)