North American Industry Classification System (NAICS) Canada 2017 Version 3.0


Statistics Canada's Trust Centre: Learn how Statistics Canada keeps your data safe and protects your privacy.

561420 - Telephone call centresCAN

This Canadian industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting goods or services; taking orders; and raising funds for clients. This industry also includes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.

  • Illustrative example(s)

    • floral wire service
    • telemarketing bureaus
    • telephone answering services
    • telephone solicitation service on a contract or fee basis
    • voice mail box services

    All examples

  • Exclusion(s)

    • gathering, recording, tabulating, and presenting marketing and public opinion data (See 541910 Marketing research and public opinion polling)
    • organizing and conducting fund-raising campaigns for others (See 561490 Other business support services)
    • providing paging services (See 517310 Wired and wireless telecommunications carriers (except satellite))
    • taking orders in offices of mail-order houses (See 454110 Electronic shopping and mail-order houses)
Date modified: