National Occupational Classification (NOC) 2021 Version 1.0

• 1 - Business, finance and administration occupations
• 12 - Administrative and financial supervisors and specialized administrative occupations
• 120 - Administrative and financial supervisors
• 1201 - Administrative and financial supervisors

12010 - Supervisors, general office and administrative support workers

Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.

• Illustrative example(s)

  • clerical supervisor
  • data entry supervisor
  • filing clerks supervisor
  • hospital admitting clerks supervisor
  • personnel clerks supervisor
  • records office supervisor
  • registry supervisor
  • switchboard operators supervisor

  All examples

• Inclusion(s)

  • operations supervisor

• Exclusion(s)

  • Office manager (See 13100 Administrative officers)
  • Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)
  • Supervisors, library, correspondence and related information workers (See 12012 Supervisors, library, correspondence and related information workers)
  • Supervisors, mail and message distribution occupations (See 72025 Supervisors, mail and message distribution occupations)
  • Supervisors, supply chain, tracking and scheduling coordination occupations (See 12013 Supervisors, supply chain, tracking and scheduling coordination occupations)

• Main duties

  This group performs some or all of the following duties:

  • Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

• Employment requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised is usually required.
  • Experience in the occupation supervised is usually required.