National Occupational Classification (NOC) 2011


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6525 - Hotel front desk clerks

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

  • Illustrative example(s)

    • guest services agent - hotel
    • hotel front desk clerk
    • night clerk
    • reservations clerk - hotel
    • room clerk

    All examples

  • Exclusion(s)

    • Supervisors, hotel front desk clerk (See 0632 Accommodation service managers)
    • Travel counsellors (6521)
  • Main duties

    Hotel front desk clerks perform some or all of the following duties:

    • Maintain an inventory of vacancies, reservations and room assignments
    • Register arriving guests and assign rooms
    • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
    • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
    • Present statements of charges to departing guests and receive payment.
  • Employment requirements

    • Completion of secondary school or equivalent is usually required.
    • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
    • Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.
  • Additional information

    • Progression to senior positions such as accommodations manager is possible with additional training and experience.
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