National Tenant Satisfaction Survey (NTSS) 2010
For Information onlyThis is an electronic survey example for information purposes only. This is not a working questionnaire.
Table of Contents
- Survey Introduction (SI)
- Workspace (WS)
- Satisfactory Service (SS)
- Service Availability (SA)
- Building Services (BSER)
Survey Introduction (SI)
Survey Introduction (SI) - Question identifier:SI_R01
We are doing a survey of Federal Government employees in buildings under the responsibility of Public Works and Government Services Canada (PWGSC) concerning the quality of services.
This information will help PWGSC to better understand your needs and use the information to improve the services in your building. Your opinion is very important. Your answers will be kept confidential under the Statistics Act and will be used only for statistical purposes.
While participation is voluntary, your assistance is essential if the results of the survey are to be accurate. (Registration#: STC/SSD-040-75221).
Survey Introduction (SI) - Question identifier:MON_R01
Before we begin, I would like to let you know that this call may be monitored for survey quality control.
Survey Introduction (SI) - Question identifier:SI_Q04
How many people are using ^TELNUM ^TELEXT?
Minimum: 001 Maximum: 995
Survey Introduction (SI) - Question identifier:SI_Q05
Is the name of your building ^NAMEBLDG ?
1. Yes
2. No
8. Refusal
9. Don't know
Survey Introduction (SI) - Question identifier:SI_Q05S
What is the name of your building?
Long Answer, 080 characters.
Survey Introduction (SI) - Question identifier:SI_Q06
Is the address of your building ^BLDGADD?
1. Yes
2. No
8. Refusal
9. Don't know
Survey Introduction (SI) - Question identifier:SI_N06
Enter address
Survey Introduction (SI) - Question identifier:SI_Q07
Is the name of your department ^NAMEDEPT?
1. Yes
2. No
8. Refusal
9. Don't know
Survey Introduction (SI) - Question identifier:SI_Q07A
What is the name of your department?
Long Answer, 004 characters.
Survey Introduction (SI) - Question identifier:SI_Q07S
(What is the name of your department?)
Long Answer, 080 characters.
Workspace (WS)
Workspace (WS) - Question identifier:WS_Q01
Which of the following best describes your workspace? Is it?
1. A cubicle (single office in open concept)
2. A shared cubicle (shared office in open concept)
3. A closed office, not shared
4. A closed office, shared
5. A warehouse
6. A laboratory
7. Other - Specify
98. Refusal
99. Don't know
Workspace (WS) - Question identifier:WS_Q01S
(How do you best describe your workspace?)
Long Answer, 080 characters.
Workspace (WS) - Question identifier:WS_Q02
How many years have you worked in this building?
1. Less than 1 year
2. 1 to 2 years
3. 3 to 5 years
4. More than 5 years
8. Refusal
9. Don't know
Workspace (WS) - Question identifier:WS_Q03
How long have you been in your current office?
1. Less than 1 year
2. 1 to 2 years
3. 3 to 5 years
4. More than 5 years
8. Refusal
9. Don't know
Workspace (WS) - Question identifier:WS_Q04
Would you like to see any improvements made to your physical work environment and related services in your building?
1. Yes
2. No
8. Refusal
9. Don't know
Workspace (WS) - Question identifier:WS_Q05
Which ones?
1. Air quality
2. Temperature
3. Office - Size/Layout
4. Office - Privacy/Noise
5. Interior Finishes
6. Cleaning & Repairs - Office Areas
7. Cleaning & Repairs - Washrooms
8. Cleaning & Repairs - Common Use Areas
9. Cleaning & Repairs - Carpets
10. Lighting - Natural
11. Lighting - Artificial
12. Elevators
13. Furniture/Ergonomics
14. Drinking Water
15. Food Services
16. Building System Noise
17. Parking
18. Fitness Facilities/Bike Racks
19. Smoking Area/Smoke Free Area
20. Recycling/Garbage
21. Other - Specify
98. Refusal
99. Don't know
Workspace (WS) - Question identifier:WS_Q05S
(Which improvements would you like to see made to your physical work environment and related services in your building?)
Long Answer, 080 characters.
Satisfactory Service (SS)
Satisfactory Service (SS) - Question identifier:SS_R01
In the following section, you will be asked to rate specific services in terms of their importance to you personally and your level of satisfaction regarding these services.
Satisfactory Service (SS) - Question identifier:SS_Q01
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of natural lighting (for you)?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q02
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the natural lighting?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q03
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of task lighting?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q04
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the task lighting?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q05
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of overhead lighting?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q06
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the overhead lighting?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q07
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of temperature (too hot or too cold)?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q08
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the temperature (too hot or too cold)?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q09
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of air quality?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q10
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the air quality?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q11
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of parking availability?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q12
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the parking availability?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q13
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of outside lighting?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q14
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the outside lighting?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q15
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of building security services (after hours access & security guards)?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q16
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the building security services (after hours access & security guards)?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q17
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of snow removal?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q18
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the snow removal?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q19
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of office cleaning services?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q20
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the office cleaning services?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q21
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of washroom cleaning services?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q22
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the washroom cleaning services?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q23
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of cleaning services for hallways, elevators and common areas?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q24
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the cleaning services for hallways, elevators and common areas?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q25
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of reliability of elevators?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q26
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the reliability of elevators?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q27
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of accessibility of building for people with disabilities?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q28
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with accessibility of building for people with disabilities?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q29
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of building system noise levels?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q30
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the building system noise levels?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q33
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of the food services?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q34
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the food services?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q35
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of privacy?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q36
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the privacy?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q37
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of drinking water?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q38
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the drinking water?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q39
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of shower facilities?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Satisfactory Service (SS) - Question identifier:SS_Q40
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the shower facilities?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA)
Service Availability (SA) - Question identifier:SA_R01
Using the same scales, we would like to know the importance of having specific services available in your building or in the surrounding areas and your level of satisfaction regarding their availability.
Service Availability (SA) - Question identifier:SA_Q01
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of access to public transportation?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q02
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the access to public transportation?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q03
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of access to daycare?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q04
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the access to daycare?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q05
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of access to fitness facilities?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q06
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the access to fitness facilities?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q07
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of access to shopping areas?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q08
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the access to shopping areas?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q09
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of access to bank machines?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q10
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the access to bank machines?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q11
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... the importance of access to a place to lock your bike?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Service Availability (SA) - Question identifier:SA_Q12
On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:
... your level of satisfaction with the access to a place to lock your bike?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Building Services (BSER)
Building Services (BSER) - Question identifier:BSER_Q01
Compared to 1 year ago, are there any services which have improved?
1. Yes
2. No
8. Refusal
9. Don't know
Building Services (BSER) - Question identifier:BSER_Q02
Which ones?
1. Air quality
2. Temperature
3. Office - Size/Layout
4. Office - Privacy/Noise
5. Interior Finishes
6. Cleaning - Office Areas
7. Cleaning - Washrooms
8. Cleaning - Common Use Areas
9. Lighting - Natural
10. Lighting - Artificial
11. Elevators
12. Furniture/Ergonomics
13. Drinking Water
14. Food Services
15. Parking
16. Fitness Facilities/Bike Racks
17. Smoking Areas/Smoke Free Area
18. Shower Facilities
19. Building Security
20. Accessibility of building for people with disabilities
21. Other - Specify
98. Refusal
99. Don't know
Building Services (BSER) - Question identifier:BSER_Q02S
(Are there any other services which have improved?)
Long Answer, 080 characters.
Building Services (BSER) - Question identifier:BSER_Q03
Compared to 1 year ago, are there any services which have deteriorated?
1. Yes
2. No
8. Refusal
9. Don't know
Building Services (BSER) - Question identifier:BSER_Q04
Which ones?
1. Air quality
2. Temperature
3. Office - Size/Layout
4. Office - Privacy/Noise
5. Interior Finishes
6. Cleaning - Office Areas
7. Cleaning - Washrooms
8. Cleaning - Common Use Areas
9. Lighting - Natural
10. Lighting - Artificial
11. Elevators
12. Furniture/Ergonomics
13. Drinking Water
14. Food Services
15. Parking
16. Fitness Facilities/Bike Racks
17. Smoking Areas/Smoke Free Area
18. Shower Facilities
19. Building Security
20. Accessibility of building for people with disabilities
21. Other - Specify
98. Refusal
99. Don't know
Building Services (BSER) - Question identifier:BSER_Q04S
(Are there any other services which have deteriorated?)
Long Answer, 080 characters.
Building Services (BSER) - Question identifier:BSER_Q05
Overall, how satisfied are you with the services in your building?
1. Very satisfied
2. Somewhat satisfied
3. Somewhat dissatisfied
4. Very dissatisfied
8. Refusal
9. Don't know
Building Services (BSER) - Question identifier:BSER_Q06
To whom would you report problems or concerns in your building?
1. Administration area
2. Departmental contact or supervisor
3. 1-800 number - PWGSC National Service Call Centre
4. PWGSC Property Manager
5. Other - Specify
8. Refusal
9. Don't know
Building Services (BSER) - Question identifier:BSER_Q06S
(To whom would you report problems or concerns in your building?)
Long Answer, 080 characters.
Building Services (BSER) - Question identifier:BSER_Q07
Have you ever reported a problem or concern to one of these people?
1. Yes
2. No
8. Refusal
9. Don't know
Building Services (BSER) - Question identifier:BSER_Q08
How often were the problems or concerns resolved or answered to your satisfaction?
1. Always
2. Sometimes
3. Never
8. Refusal
9. Don't know
Building Services (BSER) - Question identifier:BSER_Q09
Why were you not completely satisfied with the response?
1. Slow response to concern/complaints
2. Rude/unpleasant staff
3. Poor/bad service
4. Problem still exists
5. Nobody came to solve the problem
6. Poor communication
7. Other - Specify
98. Refusal
99. Don't know
Building Services (BSER) - Question identifier:BSER_Q09S
(Why were you not completely satisfied with the response?)
Long Answer, 080 characters.
Building Services (BSER) - Question identifier:BSER_Q10
Did you ever have a problem that you did not report?
1. Yes
2. No
8. Refusal
9. Don't know
Building Services (BSER) - Question identifier:BSER_Q11
Why did you not report this issue (to anyone)?
1. Thought someone else would report
2. Don't know who to report to
3. Thought nothing would be done anyway
4. Wasn't important to me
5. Embarrassed
6. Rude/unpleasant staff
7. Worried about the repercussions
8. Other - Specify
98. Refusal
99. Don't know
Building Services (BSER) - Question identifier:BSER_Q11S
(Why did you not report this issue (to anyone)?)
Long Answer, 080 characters.
Building Services (BSER) - Question identifier:BSER_Q12
Do you deliver Real Property services to employees of your department?
1. Yes
2. No
8. Refusal
9. Don't know
Building Services (BSER) - Question identifier:BSER_Q13
Overall, how satisfied are you with the ability of your building's property manager/managers team to support your business and operational needs?
1. Very satisfied
2. Somewhat satisfied
3. Somewhat dissatisfied
4. Very dissatisfied
8. Refusal
9. Don't know
Building Services (BSER) - Question identifier:BSER_Q14
On a scale of 1 to 5, where 1 is lowest and 5 is highest, please rate your satisfaction with the following aspects from the property management team:
... your level of satisfaction with their responsiveness?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Building Services (BSER) - Question identifier:BSER_Q15
On a scale of 1 to 5, where 1 is lowest and 5 is highest, please rate your satisfaction with the following aspects from the property management team:
... your level of satisfaction with their knowledge?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Building Services (BSER) - Question identifier:BSER_Q16
On a scale of 1 to 5, where 1 is lowest and 5 is highest, please rate your satisfaction with the following aspects from the property management team:
... your level of satisfaction with their courteousness?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Building Services (BSER) - Question identifier:BSER_Q17
On a scale of 1 to 5, where 1 is lowest and 5 is highest, please rate your satisfaction with the following aspects from the property management team:
... your level of satisfaction with their communication skills?
1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know
Building Services (BSER) - Question identifier:BSER_Q18
Overall, how satisfied are you with the level of Project Management services received from PWGSC's team?
1. Very satisfied
2. Somewhat satisfied
3. Somewhat dissatisfied
4. Very dissatisfied
8. Refusal
9. Don't know
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