Survey of Service Industries: Traveller Accommodation, 2012 - Full Questionnaire

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A - Introduction

If necessary, please make address label corrections in the boxes below.

  • 1: Legal name
  • 2: Business name
  • 3: Title of contact
  • 4: First name of contact
  • 5: Last name of contact
  • 6: Address (number and street)
  • 7: City
  • 8: Province/territory or state
  • 9: Country
  • 10: Postal code/ zip code

What is your language of preference?

  • 1: English
  • 2: French


This survey collects the financial and operating data needed to develop national and regional economic policies and programs.


This information is collected under the authority of the Statistics Act, Revised Statutes of Canada, 1985, Chapter S-19.


This document is confidential when completed.
Si vous préférez recevoir ce questionnaire en français, veuillez nous appeler au numéro sans frais suivant : 1-800-972-9692.


The Statistics Act protects the confidentiality of information collected by Statistics Canada.

Your answers are confidential.

Statistics Canada is prohibited by law from releasing any information it collects which could identify any person, business, or organization, unless consent has been given by the respondent or as permitted by the Statistics Act.

Statistics Canada will use information from this survey for statistical purposes.

Data-sharing agreements

To reduce respondent burden, Statistics Canada has entered into data-sharing agreements with provincial and territorial statistical agencies and other government organizations, which have agreed to keep the data confidential and use them only for statistical purposes. Statistics Canada will only share data from this survey with those organizations that have demonstrated a requirement to use the data.

Section 11 of the Statistics Act provides for the sharing of information with provincial and territorial statistical agencies that meet certain conditions. These agencies must have the legislative authority to collect the same information, on a mandatory basis, and the legislation must provide substantially the same provisions for confidentiality and penalties for disclosure of confidential information as the Statistics Act. Because these agencies have the legal authority to compel businesses to provide the same information, consent is not requested and businesses may not object to the sharing of the data.

For this survey, there are Section 11 agreements with the provincial and territorial statistical agencies of Newfoundland and Labrador, Nova Scotia, New Brunswick, Quebec, Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, and the Yukon.

The shared data will be limited to information pertaining to business establishments located within the jurisdiction of the respective province or territory.

Section 12 of the Statistics Act provides for the sharing of information with federal, provincial or territorial government organizations. Under Section 12, you may refuse to share your information with any of these organizations by writing a letter of objection to the Chief Statistician and returning it with the completed questionnaire. Please specify the organizations with which you do not want to share your data.

For this survey, there are Section 12 agreements with the statistical agencies of Prince Edward Island, the Northwest Territories and Nunavut.

For agreements with provincial and territorial government organizations, the shared data will be limited to information pertaining to business establishments located within the jurisdiction of the respective province or territory.

Record linkage

To enhance the data from this survey, Statistics Canada may combine it with information from other surveys or from administrative sources.

Security of emails and faxes

Statistics Canada advises of the risk of interception by a third party when transmitting information by email or fax. Once we receive your questionnaire, however, Statistics Canada provides a guaranteed level of protection, which covers all information collected under the authority of the Statistics Act. Note: Our online questionnaires are secure, so there is no risk of interception when you respond to our surveys online.

Return procedures

Please return the questionnaire within 30 days.
Please mail the completed questionnaire in the enclosed envelope or fax it to Statistics Canada at 1-888-883-7999.

Lost the return envelope or need help? Call us at 1-800-972-9692 or mail to:
Statistics Canada, Operations and Integration Division, 150 Tunney's Pasture Driveway, Ottawa, Ontario K1A 0T6

Reporting instructions

- Report for business unit(s) specified on the label on the front page.

- Complete only the questions that apply to your business.

- When precise figures are not available, please provide your best estimate.

- Report in Canadian dollars. Dollar amounts and percentages should be rounded to whole numbers.

- Consult the reporting guide at for further information.

B - Main business activity

B - Main business activity - Question identifier:1.

Please describe the nature of your business.

B - Main business activity - Question identifier:2.

Please check the one main activity which most accurately represents your main source of revenue.

  • 1.: Hotel: provides short stay suites or guest rooms in a
    multi-storey or high-rise structure accessible from the interior only
  • 2.: Motor hotel: provides short stay suites or guest rooms in a low-rise structure accessible from both the interior and exterior
  • 3.: Motel: provides short stay suites or guest rooms in a one or two storey structure accessible from the exterior only
  • 4.: Resort: provides short stay, full service suites or guest rooms
  • 5.: Casino hotel: provides short stay suites or guest rooms with a casino on the premises
  • 6.: All other traveller accommodation: provides short stay lodging but is not classified to any other industry
  • 7.: None of the above - Please call the contact telephone number on the cover page for further instructions.

C - Reporting period information

C - Reporting period information - Question identifier:1.

Please report information for your fiscal year (normal business year) ending between April 1, YYYY and March 31, YYYY. Please indicate below the period covered by this questionnaire.

  • 1: Date from (YYYY MM DD) to (YYYY MM DD)

C - Reporting period information - Question identifier:2.

If the reporting period does not cover a full year, please check the reason(s) below:

  • 1: seasonal operations
  • 2: new business
  • 3: change of fiscal year
  • 4: change of ownership
  • 5: ceased operations
  • 6: temporarily inactive

D - Revenue

D - Revenue - Question identifier:1.

Sales of goods and services (e.g., rental and leasing income, commissions, fees, admissions, services revenue) Report net of returns and allowances.

D - Revenue - Question identifier:2.

Grants, subsidies, donations and fundraising

D - Revenue - Question identifier:3.

Royalties, rights, licensing and franchise fees

D - Revenue - Question identifier:4.

Investment income (dividends and interest)

D - Revenue - Question identifier:5.

Other revenue
(please specify):

D - Revenue - Question identifier:6.

Total revenue (sum of questions 1 to 5)

E - Expenses

E - Expenses - Question identifier:1.

Salaries and wages of employees who have been issued a T4 statement

E - Expenses - Question identifier:2.

Employer portion of employee benefits (include employer contributions to pension, medical/life insurance plans, employment insurance, etc.)

E - Expenses - Question identifier:3.

Commissions paid to non-employees (paid to travel agents)

E - Expenses - Question identifier:4.

Professional and business services fees (e.g., legal, accounting)

E - Expenses - Question identifier:5.

Subcontract expenses (include contract labour, contract work and custom work)

E - Expenses - Question identifier:6.

Charges for services provided by your head office

E - Expenses - Question identifier:7.

Cost of goods sold, if applicable (purchases plus opening inventory minus closing inventory)

E - Expenses - Question identifier:8.

Office supplies

E - Expenses - Question identifier:9.

Rental and leasing (include rental of premises, equipment, motor vehicles, etc.)

E - Expenses - Question identifier:10.

Repair and maintenance (e.g., property, equipment, vehicles)

E - Expenses - Question identifier:11.

Insurance (include professional liability, motor vehicles, etc.)

E - Expenses - Question identifier:12.

Advertising, marketing and promotions (report charitable donations at question 22)

E - Expenses - Question identifier:13.

Travel, meals and entertainment

E - Expenses - Question identifier:14.

Utilities and telecommunications expenses (include gas, heating, hydro, water, telephone and Internet expenses)

E - Expenses - Question identifier:15.

Property and business taxes, licences and permits

E - Expenses - Question identifier:16.

Royalties, rights, licensing and franchise fees

E - Expenses - Question identifier:17.

Delivery, warehousing, postage and courier

E - Expenses - Question identifier:18.

Financial services fees

E - Expenses - Question identifier:19.

Interest expenses

E - Expenses - Question identifier:20.

Amortization and depreciation of tangible and intangible assets

E - Expenses - Question identifier:21.

Bad debts

E - Expenses - Question identifier:22.

All other expenses
(please specify):

E - Expenses - Question identifier:23.

Total expenses (sum of questions 1 to 22)

E - Expenses - Question identifier:24.

Corporate taxes, if applicable

E - Expenses - Question identifier:25.

Gains (losses) and other items (see reporting guide)

E - Expenses - Question identifier:26.

Net profit/loss after tax and other items (see reporting guide)

F - Industry characteristics

Please provide a breakdown of your sales.

F - Industry characteristics - Question identifier:1.

Room or unit accommodation for travellers

F - Industry characteristics - Question identifier:2.

Rental of recreational vehicle and tent sites for travellers or fees from overnight camps

F - Industry characteristics - Question identifier:3.

Meals and non-alcoholic beverages, prepared and served or dispensed, for immediate consumption

F - Industry characteristics - Question identifier:4.

Alcoholic beverages, prepared and served or dispensed for immediate consumption

F - Industry characteristics - Question identifier:5.

Sale of merchandise (e.g., packaged food and beverages, newspapers, magazines, books, tobacco, cigarettes, and souvenirs)

F - Industry characteristics - Question identifier:6.

Telephone and Internet access services

F - Industry characteristics - Question identifier:7.

Rental of space and equipment (e.g., meeting room rentals, banquet rentals, concessions)

F - Industry characteristics - Question identifier:8.

Amusement and recreational services (e.g., golf course, skiing, admissions to live performing arts events)

F - Industry characteristics - Question identifier:9.

Other services (e.g., parking, laundry)

F - Industry characteristics - Question identifier:10.

Other revenue not elsewhere reported (please specify):

F - Industry characteristics - Question identifier:11.

Total sales (sum of questions 1 to 10)

Cost of goods sold

Please indicate amounts in Canadian dollars or percentages.

F - Industry characteristics - Question identifier:12.

Cost of food products used in meal preparation (related to question 3)

F - Industry characteristics - Question identifier:13.

Cost of alcoholic beverages used or sold (related to question 4)

F - Industry characteristics - Question identifier:14.

Cost of all other merchandise sold (related to question 5)

F - Industry characteristics - Question identifier:15.

Total cost of goods sold (sum of questions 12 to 14)

Occupancy rate

Please answer the following questions relating to the occupancy of your establishment during your 2011 operating period.

F - Industry characteristics - Question identifier:16.

Total number of rooms in this establishment

F - Industry characteristics - Question identifier:17.

Total number of room-nights available over your 2011 reporting period (please exclude rooms closed due to repair and renovations)

F - Industry characteristics - Question identifier:18.

Total number of room-nights sold over your 2011 reporting period

F - Industry characteristics - Question identifier:19.

Please provide the occupancy rate for each month (in percentage) your establishment was open (in operation) during the reporting period:

  • 1: Jan
  • 2: Feb
  • 3: Mar
  • 4: Apr
  • 5: May
  • 6: June
  • 7: July
  • 8: Aug
  • 9: Sept
  • 10: Oct
  • 11: Nov
  • 12: Dec
  • 13: Year

Paid employees

F - Industry characteristics - Question identifier:20.

Full-time full-year employees - (worked 30 hours or more per week)

F - Industry characteristics - Question identifier:21.

Full-time seasonal employees - (worked 30 hours or more per week)

F - Industry characteristics - Question identifier:22.

Part-time full-year employees - (worked less than 30 hours per week)

F - Industry characteristics - Question identifier:23.

Part-time seasonal employees - (worked less than 30 hours per week)

G - Personnel

G - Personnel - Question identifier:1.

Number of partners and proprietors, non-salaried (if salaried, report at question 2 below)

G - Personnel - Question identifier:2.

Paid employees

G - Personnel - Question identifier:a)

Average number of paid employees during the reporting period (see reporting guide)

G - Personnel - Question identifier:b)

Percentage of paid employees (from question 2a) who worked full time

G - Personnel - Question identifier:3.

Number of contract workers for whom you did not issue a T4, such as freelancers and casual workers (estimates are acceptable)

H - Sales by type of client

Please provide a percentage breakdown of your sales by type of client.

H - Sales by type of client - Question identifier:1.

Clients in Canada

H - Sales by type of client - Question identifier:a)


H - Sales by type of client - Question identifier:b)

Individuals and households

H - Sales by type of client - Question identifier:c)

Governments, not-for-profit organizations and public institutions (e.g., hospitals, schools)

H - Sales by type of client - Question identifier:2.

Clients outside Canada

Total: 100%

I, J and K - Not applicable

L - Contact information

Name of person to contact about this questionnaire:

  • 1: Mr.
  • 2: Mrs.
  • 3: Miss
  • 4: Ms
  • 1: Last name
  • 2: First name
  • 3: Title
  • 4: Telephone number
  • 5: Extension number
  • 6: Fax number
  • 7: E-mail address
  • 8: Website address

I certify that the information contained herein is complete and correct to the best of my knowledge.

  • 1: yyyy mm dd

M - Comments

We invite your comments below. Please be assured that we review all comments with the intent of improving the survey.

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