Survey Series on Accessibility - Experiences with Accessibility and Travel

Respondent confirmation (RC) - Question identifier:RC_R01

The following questions are for [NAME OR EMAIL].

Difficulties and long-term conditions (LTC3) - Question identifier:LTC3_R05

The following questions are about difficulties or long-term conditions you may have. Only difficulties or long-term conditions that have lasted or are expected to last for six months or more should be considered.

Difficulties and long-term conditions (LTC3) - Question identifier:LTC3_Q05

Do you have any of the following difficulties or long-term conditions?

Do you have:

• 1: Difficulty seeing even when wearing glasses or contact lenses
• 2: Difficulty hearing even when using a hearing aid or cochlear implant
• 3: Difficulty walking, using stairs, using your hands or fingers, or doing other physical activities
• 4: Difficulty learning, remembering or concentrating
• 5: Any emotional, psychological or mental health conditions (e.g., anxiety, depression, bipolar disorder, substance abuse, anorexia)
• 6: Any other health problem or long-term condition that has lasted or is expected to last for six or more months
• 7: I do not have any difficulty or long-term condition that has lasted or is expected to last for six or more months

Difficulties and long-term conditions (LTC3) - Question identifier:LTC3_R10

The next questions deal with the impact of your [conditions/condition] on your daily activities. Consider the impact of all difficulties or long-term conditions that you have.

Difficulties and long-term conditions (LTC3) - Question identifier:LTC3_Q10

How often [do your conditions/does your condition] limit your daily activities?

Would you say:

• 1: Never
• 2: Rarely
• 3: Sometimes
• 4: Often
• 5: Always
• 6: Don't know

Difficulties and long-term conditions (LTC3) - Question identifier:LTC3_Q15

How much difficulty do you have with daily activities because of your [conditions/condition]?

Would you say:

• 1: No difficulty
• 2: Some difficulty
• 3: A lot of difficulty
• 4: You cannot do most activities
• 5: Don't know

Mode of transportation (MT) - Question identifier:MT_R05

The following questions are about the last out-of-town trip you may have taken that included travel by airplane, train, bus or ferry since January 2022.

These trips must have started or ended in Canada and could have been for visiting friends or relatives, leisure, holiday, personal or business reasons.

Mode of transportation (MT) - Question identifier:MT_Q05

Since January 2022, did you take any out-of-town trips that included travel by airplane, train, bus or ferry to get to your destination?

• 1: Yes
• 2: No

Mode of transportation (MT) - Question identifier:MT_Q10

Thinking of your most recent out-of-town trip since January 2022, which of the following modes of transportation did you use to get to your destination?

• 1: Airplane
• 2: Train
• 3: Bus
• 4: Ferry

Mode of transportation (MT) - Question identifier:MT_Q15

Thinking of your most recent out-of-town trip since January 2022, what type of airplane did you use?

• 1: Commercial airline (e.g., Air Canada, Air Transat, WestJet)
• 2: Private airplane
• 3: Float plane
• 4: Other

Mode of transportation (MT) - Question identifier:MT_R20A

Thinking of your most recent out-of-town trip since January 2022, which train carrier did you use?

Mode of transportation (MT) - Question identifier:MT_Q20A

Train carrier

• 01: Amtrak
• 02: GO train
• 03: Polar Bear Express (Ontario Northland)
• 04: Rocky Mountaineer
• 05: Royal Canadian Pacific
• 06: RTM or exo (Metropolitan Transportation Network)
• 07: Union Pearson Express
• 08: VIA Rail
• 09: West Coast Express
• 10: Other — specify:

Mode of transportation (MT) - Question identifier:MT_R25A

Thinking of your most recent out-of-town trip since January 2022, which bus carrier did you use?

Mode of transportation (MT) - Question identifier:MT_Q25A

Bus carrier

• 01: Coach Atlantic
• 02: Coach Canada
• 03: FlixBus
• 04: Greyhound
• 05: Maritime Bus
• 06: Megabus
• 07: OC Transpo
• 08: Pacific Western
• 09: Rider Express
• 10: Toronto Transit Commission (TTC)
• 11: TransLink
• 12: Windsor Tunnel Bus
• 13: Other — specify:

Mode of transportation (MT) - Question identifier:MT_R30A

Thinking of your most recent out-of-town trip since January 2022, which ferry carrier did you use?

Mode of transportation (MT) - Question identifier:MT_Q30A

Ferry carriers

• 01: Alaska Marine Highway
• 02: BC Ferries
• 03: Black Ball Ferry
• 04: Blacks Harbour - Grand Manan Ferry
• 05: Caribou - Wood Islands (Northumberland) Ferry
• 06: Clipper Ferry
• 07: CTMA Ferry (Coopérative de Transport Maritime et Aérien)
• 08: Halifax Transit
• 09: Labrador Coastal Ferry
• 10: Marine Atlantic
• 11: Pelee Island Ferry
• 12: Québec City - Lévis Ferry
• 13: Rivière-du-Loup - St-Siméon Ferry
• 14: Saint John - Digby Ferry (Bay Ferries)
• 15: SeaBus
• 16: SPM Ferries (Saint-Pierre and Miquelon)
• 17: St. Barbe - Blanc-Sablon Ferry
• 18: The CAT Ferry
• 19: Toronto Island Ferries
• 20: Trois-Pistoles - Les Escoumins Ferry
• 21: Washington State Ferries
• 22: Wolfe Island Ferry (Horne's Ferry)
• 23: Other — specify:

Difficulties related to accessibility at the station (DAS) - Question identifier:DAS_R05

The questions in this survey are about your unique personal experiences navigating accessibility and travel with your [conditions/condition].

Difficulties related to accessibility at the station (DAS) - Question identifier:DAS_Q05

Thinking of your most recent out-of-town trip, have you experienced difficulties with the features in the physical environment inside or on-site of the [airport, train station, bus terminal or ferry terminal] because of your condition?

• 1: Yes
• 2: No

Difficulties related to accessibility at the station (DAS) - Question identifier:DAS_Q10

Which of the following features did you experience difficulties with while inside or on-site of the [airport, train station, bus terminal or ferry terminal] because of your condition?

• 01: Parking spaces or parking garage (e.g., lack of accessible spaces, difficulty navigating in garage, distance too far away from [airport, train station, bus terminal or ferry terminal] access point)
• 02: Passenger drop-off and pick-up areas (e.g., area not clear of snow or debris, drop-off points not clearly marked, long distance between exit and pick-up area)
• 03: Pedestrian paths or sidewalks (e.g., lack of tactile indicators on curb, difficulty with moving sidewalks, too long of a distance to the main entrance)
• 04: Entrances or exits (e.g., narrow steps, narrow doorways, difficult to open doors, lack of ramps)
• 05: Floorplans inside the [airport, train station, bus terminal or ferry terminal] (e.g., confusing layout, narrow hallways, narrow stairs, lack of elevators)
• 06: Lighting or sound levels (e.g., too bright, too noisy, flickering lights, overstimulating sounds)
• 07: Washrooms (e.g., no accessible washroom, washrooms not at a convenient distance, washroom out of order)
• 08: Furniture or fixtures (e.g., no accessible seats, lack of space for service animal, inadequate cushioning, counters or shelves were too high)
• 09: Other — specify:

Difficulties related to accessibility at the station (DAS) - Question identifier:DAS_Q15

Thinking of your most recent out-of-town trip, have you experienced difficulties related to on-site technology while at the [airport, train station, bus terminal or ferry terminal] because of your condition?

• 1: Yes
• 2: No

Difficulties related to accessibility at the station (DAS) - Question identifier:DAS_Q20

Which of the following difficulties did you experience related to on-site technology while at the [airport, train station, bus terminal or ferry terminal] because of your condition?

• 01: Difficulty navigating the screen, entering information, or printing tickets from a self-serve kiosk (e.g., lack of support for aids and assistive devices, lack of clear instructions, difficulty using touch screen, scanning, printing documents or receipts from self-serve kiosk)
• 02: No alternate formats for travel itinerary, tickets or other materials (e.g., large print versions, braille options, accessible PDF)
• 03: Difficulty with signage on monitors (e.g., process not explained in plain language or signs were too small)
• 04: Difficulty with mobile boarding tickets or text alerts about trip information
• 05: Difficulty checking trip status or gate changes on [airport, train station, bus terminal or ferry terminal] website or display
• 06: Difficulty using the [airport, train station, bus terminal or ferry terminal] mobile application
• 07: Technology in the [airport, train station, bus terminal or ferry terminal] in need of repair or updates
• 08: Other — specify:

Difficulties related to accessibility at the station (DAS) - Question identifier:DAS_Q25

Thinking of your most recent out-of-town trip, have you experienced difficulties related to communication while at the [airport, train station, bus terminal or ferry terminal] because of your condition?

• 1: Yes
• 2: No

Difficulties related to accessibility at the station (DAS) - Question identifier:DAS_Q30

Which of the following difficulties did you experience related to communication while at the [airport, train station, bus terminal or ferry terminal] because of your condition?

• 1: Process not explained in plain language by customer service, gate or security personnel (e.g., unclear instructions)
• 2: Lack of availability of required technical communication aids (e.g., voice synthesizer, teletypewriter (TTY), infrared system or portable note-taker)
• 3: Complicated, busy or confusing signs or monitors (e.g., no pictures, symbols or braille, unexplained acronyms or abbreviations)
• 4: Physical and online materials not offered or available in alternate formats
• 5: Difficulties making arrangements with service providers
• 6: Other — specify:

Difficulties related to accessibility on the mode of transportation (DAT) - Question identifier:DAT_Q05

Thinking of your most recent out-of-town trip, have you experienced difficulties with the features of the physical environment inside the [airplane, train, bus or ferry] because of your condition?

• 1: Yes
• 2: No

Difficulties related to accessibility on the mode of transportation (DAT) - Question identifier:DAT_Q10

Which of the following features of the physical environment did you experience difficulties with while inside the [airplane, train, bus or ferry] because of your condition?

• 1: Entrances or exits (e.g., narrow steps, narrow doorways, difficult to open doors, lack of ramps)
• 2: Difficulty with layout of the [airplane, train, bus or ferry] (e.g., narrow aisles, steps or doorways, no tactile row markers)
• 3: Lighting or sound levels (e.g., too bright, too noisy, flickering lights, overstimulating sounds)
• 4: Washrooms (e.g., no accessible washroom, washrooms not at a convenient distance, washroom out of order)
• 5: Furniture or fixtures (e.g., immovable armrest, inadequate cushioning, lack of options for seat choice, lack of space for service animal, inaccessible storage or overhead compartments)
• 6: Other — specify:

Difficulties related to accessibility on the mode of transportation (DAT) - Question identifier:DAT_Q15

Thinking of your most recent out-of-town trip, have you experienced difficulties related to on-site technology while inside the [airplane, train, bus or ferry] because of your condition?

• 1: Yes
• 2: No

Difficulties related to accessibility on the mode of transportation (DAT) - Question identifier:DAT_Q20

Which of the following difficulties related to on-site technology did you experience while inside the [airplane, train, bus or ferry] because of your condition?

• 1: Difficulty navigating the onboard entertainment system screen
• 2: Difficulty connecting to onboard wireless or Wi-Fi connection
• 3: Difficulty using aids and assistive devices with onboard technology
• 4: Technology in the [airplane, train, bus or ferry] in need of repair or updates
• 5: No alternate formats for travel itinerary or safety briefing cards (e.g., large print versions, braille options, accessible PDF)
• 6: Other — specify:

Difficulties related to accessibility on the mode of transportation (DAT) - Question identifier:DAT_Q25

Thinking of your most recent out-of-town trip, have you experienced difficulties related to communication while inside the [airplane, train, bus or ferry] because of your condition?

• 1: Yes
• 2: No

Difficulties related to accessibility on the mode of transportation (DAT) - Question identifier:DAT_Q30

Which of the following difficulties related to communication did you experience while inside the [airplane, train, bus or ferry] because of your condition?

• 1: Difficulty with signage (e.g., process not explained in plain language or signs were too small)
• 2: Awareness and availability of accessibility options or policies
• 3: Unclear instructions given (e.g., did not use plain language or did not provide visual or audible cues)
• 4: Discrimination or harassment from personnel (e.g., personnel underestimated your abilities, lack of ability to ask questions)
• 5: Personnel did not offer alternate formats for materials (e.g., no verbal explanations of passenger safety briefing cards, no alternatives for audio announcements)
• 6: Other — specify:

Transportation accommodations (TA) - Question identifier:TA_Q05

Thinking of the last time you travelled since January 2022 by [airplane, train, bus or ferry], did you have access to the support services or accommodations you needed on the [airplane, train, bus or ferry] or in the [airport, train station, bus terminal or ferry terminal]?

• 1: Yes, I had access to the support services or accommodations I needed
• 2: Yes, I had some access to the support services or accommodations I needed
• 3: No, I did not have access to any of the support services or accommodations I needed
• 4: I do not need support services or accommodations
• 5: I did not know support services or accommodations were available to me

Transportation accommodations (TA) - Question identifier:TA_Q10

Why did you not have access to all the support services or accommodations you needed on the [airplane, train, bus or ferry] or in the [airport, train station, bus terminal or ferry terminal]?

• 01: Did not request them
• 02: Request was refused by service provider
• 03: I did not know how to request having access to them
• 04: I did not know what I needed in advance
• 05: The process was not explained to me
• 06: Too much documentation was required
• 07: Did not want to disclose the need for them
• 08: Other reason — specify:

Unmet transportation needs (UTN) - Question identifier:UTN_Q05

Since January 2022, has there been a time when you were discouraged or prevented from taking an out-of-town trip due to possible accessibility concerns because of your condition?

• 1: Yes
• 2: No
• 3: I did not consider taking any out-of-town trips since January 2022