Northern Canada Internet Use Survey 2021

For Information onlyThis is an electronic survey example for information purposes only. This is not a working questionnaire.

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Access to the Internet (AC)
Household Internet connection (HA)
Use of the Internet (UI)
E-commerce (EC)
Online work (OW)
Importance of the Internet at work and home (II)
Impact of COVID-19 on Internet use (CV)

Access to the Internet (AC)

Access to the Internet (AC) - Question identifier:AC_R010

The following questions are about your access to the Internet. Exclude business and school-related use.

Access to the Internet (AC) - Question identifier:AC_Q010A

Do you have access to the Internet through a mobile data plan?

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q010B

What is the size of the monthly data plan you use?

1: Less than 1 GB per month
2: 1 to less than 6 GB per month
3: 6 to less than 10 GB per month
4: 10 to less than 20 GB per month
5: 20 to less than 30 GB per month
6: 30 GB or more per month
9: DK

Access to the Internet (AC) - Question identifier:AC_Q020A

#{__DT_MobilData1_E} you have access to the Internet at home?

1: Yes
2: No
9: DK

Access to the Internet (AC) - Question identifier:AC_Q030A

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

The cost of Internet service

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030B

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

Cost of equipment

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030C

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

No need or no interest

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030D

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

Too difficult

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030E

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

Limitation of use due to a disability

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030F

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

Have access to the Internet elsewhere

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030G

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

Use a mobile data plan instead

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030H

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

Available service does not meet your needs

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030I

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

No Internet service available

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030J

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

Security or privacy concerns

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030K

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

No home computer or other device that can connect to the Internet

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030L

Which of the following reasons describe why you do not have access to the Internet at home?
Is it:

Other

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q030S

Which of the following reasons describe why you do not have access to the Internet at home?
Specify other

Long Answer Length = 80

Access to the Internet (AC) - Question identifier:AC_Q040A

During the past three months, have you used the Internet for personal use, from home or other locations?

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q040B

When did you last use the Internet for personal use?

1: Between three months and one year ago
2: More than one year ago
3: Never used the Internet

Access to the Internet (AC) - Question identifier:AC_Q050A

Why have you not used the Internet during the past three months for personal use? Select all that apply.

Was it:
The cost of service or equipment

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q050B

Why have you not used the Internet during the past three months for personal use? Select all that apply.

Was it:
No need, no interest or no time

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q050C

Why have you not used the Internet during the past three months for personal use? Select all that apply.

Was it:
Too difficult to use the Internet

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q050D

Why have you not used the Internet during the past three months for personal use? Select all that apply.

Was it:
Limitation of use due to a disability

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q050E

Why have you not used the Internet during the past three months for personal use? Select all that apply.

Was it:
Confidentiality, security or privacy concerns

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q050F

Why have you not used the Internet during the past three months for personal use? Select all that apply.

Was it:
Limited or no access to the Internet

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q050G

Why have you not used the Internet during the past three months for personal use? Select all that apply.

Was it:
Internet is too slow, not reliable or poor quality

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q050H

Why have you not used the Internet during the past three months for personal use? Select all that apply.

Was it:
Other

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q050S

Specify other reasons

Long Answer Length = 80

Access to the Internet (AC) - Question identifier:AC_Q060A

#{__DT_MobilData2_E} the past three months, from which of the following locations did you regularly access the Internet for personal use? Include only access through a fixed connection provided at the locations, such as connections through Wi-Fi, or using an Internet connected device provided by one of the locations. Select all that apply.
Was it:

At home

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q060B

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q060C

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q060D

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q060E

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q060F

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q060G

1: Yes
2: No

Access to the Internet (AC) - Question identifier:AC_Q060Z

1: Yes
2: No

Household Internet connection (HA)

Household Internet connection (HA) - Question identifier:HA_Q010A

How is your household currently connected to the Internet? Select all that apply.
Is it:

Fibre-optic

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q010B

How is your household currently connected to the Internet? Select all that apply.
Is it:

Cable Internet

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q010C

How is your household currently connected to the Internet? Select all that apply.
Is it:

Digital subscriber line (DSL)

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q010D

How is your household currently connected to the Internet? Select all that apply.
Is it:

Dial-up through telephone line

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q010E

How is your household currently connected to the Internet? Select all that apply.
Is it:

Mobile data plan

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q010F

How is your household currently connected to the Internet? Select all that apply.
Is it:

Other fixed LTE hotspot

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q010G

How is your household currently connected to the Internet? Select all that apply.
Is it:

Fixed wireless, point-to-point

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q010H

How is your household currently connected to the Internet? Select all that apply.
Is it:

Satellite broadband

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q010I

How is your household currently connected to the Internet? Select all that apply.
Is it:

Municipal wireless

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q010J

How is your household currently connected to the Internet? Select all that apply.
Is it:

Other

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q010S

Specify other

Long Answer Length = 80

Household Internet connection (HA) - Question identifier:HA_Q010Z

How is your household currently connected to the Internet? Select all that apply.
Don't know

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q020A

Is your maximum advertised download speed of your home Internet connection less or more than 50 megabits per second (mbps)? Is it:
Less than 50 mbps

1: Less than 5 mbps
2: 5 mbps to less than 20 mbps
3: 20 mbps to less than 50 mbps
9: DK

Household Internet connection (HA) - Question identifier:HA_Q020B

Is your maximum advertised download speed of your home Internet connection less or more than 50 megabits per second (mbps)? Is it:
More than 50 mbps

1: 50 mbps to less than 100 mbps
2: 100 mbps or more
9: DK

Household Internet connection (HA) - Question identifier:HA_Q020C

Is your maximum advertised download speed of your home Internet connection less or more than 50 megabits per second (mbps)? Is it:
Don't know

1: Yes
2: No

Household Internet connection (HA) - Question identifier:HA_Q030A

During the past month, how often did you, or other members of your household, experience connectivity issues with your home Internet connection while doing the following?
a. Performing work activities

1: Every day
2: A few times a week
3: Once a week
4: Two or three times a month
5: Once a month
6: Not in the past month

Household Internet connection (HA) - Question identifier:HA_Q030B

During the past month, how often did you, or other members of your household, experience connectivity issues with your home Internet connection while doing the following?
b. Using video conferencing services

1: Every day
2: A few times a week
3: Once a week
4: Two or three times a month
5: Once a month
6: Not in the past month

Household Internet connection (HA) - Question identifier:HA_Q030C

During the past month, how often did you, or other members of your household, experience connectivity issues with your home Internet connection while doing the following?
c. Purchasing goods or services online

1: Every day
2: A few times a week
3: Once a week
4: Two or three times a month
5: Once a month
6: Not in the past month

Household Internet connection (HA) - Question identifier:HA_Q030D

During the past month, how often did you, or other members of your household, experience connectivity issues with your home Internet connection while doing the following?
d. Researching or accessing government services online

1: Every day
2: A few times a week
3: Once a week
4: Two or three times a month
5: Once a month
6: Not in the past month

Household Internet connection (HA) - Question identifier:HA_Q030E

During the past month, how often did you, or other members of your household, experience connectivity issues with your home Internet connection while doing the following?
e. Conducting online banking

1: Every day
2: A few times a week
3: Once a week
4: Two or three times a month
5: Once a month
6: Not in the past month

Household Internet connection (HA) - Question identifier:HA_Q030F

During the past month, how often did you, or other members of your household, experience connectivity issues with your home Internet connection while doing the following?
f. Operating a business

1: Every day
2: A few times a week
3: Once a week
4: Two or three times a month
5: Once a month
6: Not in the past month

Household Internet connection (HA) - Question identifier:HA_Q030G

During the past month, how often did you, or other members of your household, experience connectivity issues with your home Internet connection while doing the following?
g. Watching streamed video content

1: Every day
2: A few times a week
3: Once a week
4: Two or three times a month
5: Once a month
6: Not in the past month

Household Internet connection (HA) - Question identifier:HA_Q030H

During the past month, how often did you, or other members of your household, experience connectivity issues with your home Internet connection while doing the following?
h. Doing other online activities

1: Every day
2: A few times a week
3: Once a week
4: Two or three times a month
5: Once a month
6: Not in the past month

Use of the Internet (UI)

Use of the Internet (UI) - Question identifier:UI_R06

The following questions are about your personal use of the Internet, from home or other locations. Please exclude business and school-related use.

Use of the Internet (UI) - Question identifier:UI_Q010A

During the past three months, which of the following activities, related to communication, have you done over the Internet? Select all that apply.

Have you:
Sent or received emails

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q010B

During the past three months, which of the following activities, related to communication, have you done over the Internet? Select all that apply.

Have you:
Sent messages using an instant messaging app

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q010C

During the past three months, which of the following activities, related to communication, have you done over the Internet? Select all that apply.

Have you:
Used social networking websites or apps

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q010D

During the past three months, which of the following activities, related to communication, have you done over the Internet? Select all that apply.

Have you:
Made online voice calls or video calls

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q010Z

During the past three months, which of the following activities, related to communication, have you done over the Internet? Select all that apply.

Have you:
None of these

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q020A

Which of the following activities do you regularly do on social networking websites or apps? Select all that apply.

Would you say:
Share or post updates, thoughts, photos or videos

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q020B

Which of the following activities do you regularly do on social networking websites or apps? Select all that apply.

Would you say:
Keep up to date with friends and family

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q020C

Which of the following activities do you regularly do on social networking websites or apps? Select all that apply.

Would you say:
Keep up to date with news or current events in your community

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q020D

Which of the following activities do you regularly do on social networking websites or apps? Select all that apply.

Would you say:
Keep up to date with news or current events outside your community

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q020E

Which of the following activities do you regularly do on social networking websites or apps? Select all that apply.

Would you say:
Make connections or new friends outside my community

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q020F

Which of the following activities do you regularly do on social networking websites or apps? Select all that apply.

Would you say:
Learn and seek information about government programs or services

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q020G

Which of the following activities do you regularly do on social networking websites or apps? Select all that apply.

Would you say:
Purchase goods and services

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q020H

Which of the following activities do you regularly do on social networking websites or apps? Select all that apply.

Would you say:
Search for work opportunities

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q020I

Which of the following activities do you regularly do on social networking websites or apps? Select all that apply.

Would you say:
Other

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q020Z

Which of the following activities do you regularly do on social networking websites or apps? Select all that apply.

Would you say:
None of these

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q030A

During the past three months, which of the following activities, related to accessing information, have you done over the Internet? Select all that apply.

Have you:
Accessed the news

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q030B

During the past three months, which of the following activities, related to accessing information, have you done over the Internet? Select all that apply.

Have you:
Found locations and directions

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q030C

During the past three months, which of the following activities, related to accessing information, have you done over the Internet? Select all that apply.

Have you:
Searched for information on COVID-19

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q030D

During the past three months, which of the following activities, related to accessing information, have you done over the Internet? Select all that apply.

Have you:
Researched for information on health

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q030E

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q030F

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q030G

During the past three months, which of the following activities, related to accessing information, have you done over the Internet? Select all that apply.

Have you:
Looked at job advertisements on the Internet

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q030Z

During the past three months, which of the following activities, related to accessing information, have you done over the Internet? Select all that apply.

Have you:
None of these

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q040A

During the past three months, which of the following activities, related to listening and watching content, have you done over the Internet? Select all that apply.

Have you:
Listened to content online

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q040B

During the past three months, which of the following activities, related to listening and watching content, have you done over the Internet? Select all that apply.

Have you:
Watched video streaming services, excluding live television

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q040C

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q040Z

During the past three months, which of the following activities, related to listening and watching content, have you done over the Internet? Select all that apply.

Have you:
None of these

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q050A

During the past three months, which of the following other activities, have you done over the Internet? Select all that apply.

Have you:
Answered job advertisements on the Internet

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q050B

During the past three months, which of the following other activities, have you done over the Internet? Select all that apply.

Have you:
Used online banking services

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q050C

During the past three months, which of the following other activities, have you done over the Internet? Select all that apply.

Have you:
Made a donation to a registered charity

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q050D

During the past three months, which of the following other activities, have you done over the Internet? Select all that apply.

Have you:
Booked appointments

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q050E

During the past three months, which of the following other activities, have you done over the Internet? Select all that apply.

Have you:
Played video games

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q050F

During the past three months, which of the following other activities, have you done over the Internet? Select all that apply.

Have you:
Purchased a good or service from an online bulletin board not on social media

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q050G

During the past three months, which of the following other activities, have you done over the Internet? Select all that apply.

Have you:
Taken formal training or learning through an organization or institution

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q050H

During the past three months, which of the following other activities, have you done over the Internet? Select all that apply.

Have you:
Taken informal training or learning

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q050I

During the past three months, which of the following other activities, have you done over the Internet? Select all that apply.

Have you:
Advertised your business on the Internet

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q050Z

During the past three months, which of the following other activities, have you done over the Internet? Select all that apply.

Have you:
None of these

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q060A

During the past 12 months, through which of the following channels did you access government services? Include communicating with government officials, filing taxes, paying a fine, etc.
Exclude health and mental services. Select all that apply.

Was it:
The Internet

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q060B

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q060C

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q060D

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q060Z

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q070A

What is your preferred method of accessing government services? Include communicating with government officials, filing taxes, paying a fine, etc. Exclude health and mental services.
Select all that apply.

Is it:
The Internet

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q070B

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q070C

1: Yes
2: No

Use of the Internet (UI) - Question identifier:UI_Q070D

1: Yes
2: No

E-commerce (EC)

E-commerce (EC) - Question identifier:EC_R010

The following questions are about your orders of digital goods and services, physical goods and other services, including what you personally ordered online for yourself, your household and other people. Your answers should relate to your use from any location and exclude business-related use.

Include only orders where the commitment to buy was made online.

E-commerce (EC) - Question identifier:EC_Q010A

During the past 12 months, did you purchase any of the following types of goods or services online? Exclude purchases made through online bulletin boards, such as Kijiji, Facebook Marketplace or Craigslist. Select all that apply.

Did you purchase:

Digital goods and services

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q010B

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q010C

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q010Z

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q015A

How much did you spend on these physical goods ordered over the Internet during the past 12 months?

1: Less than $200
2: $200 to less than $500
3: $500 to less than $1,000
4: $1,000 to less than $5,000
5: $5,000 or more
9: DK

E-commerce (EC) - Question identifier:EC_Q020A

Thinking of all the physical goods that you bought during the past 12 months (both online and in physical stores), what percentage of the following physical goods did you order over the Internet?
Enter a percentage
a. Groceries and other consumables (not from restaurants)

Min = 1; Max = 100

E-commerce (EC) - Question identifier:EC_Q020B

E-commerce (EC) - Question identifier:EC_Q030A

During the past 12 months, have you encountered any of the following problems when ordering goods or services online? Select all that apply.

Did you encounter:
Technical failure of website during ordering or payment

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q030B

During the past 12 months, have you encountered any of the following problems when ordering goods or services online? Select all that apply.

Did you encounter:
Foreign retailer did not sell or ship to your community

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q030C

During the past 12 months, have you encountered any of the following problems when ordering goods or services online? Select all that apply.

Did you encounter:
Canadian retailer did not sell or ship to your community

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q030D

During the past 12 months, have you encountered any of the following problems when ordering goods or services online? Select all that apply.

Did you encounter:
Final cost higher than indicated

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q030E

During the past 12 months, have you encountered any of the following problems when ordering goods or services online? Select all that apply.

Did you encounter:
False representation of goods delivered

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q030F

During the past 12 months, have you encountered any of the following problems when ordering goods or services online? Select all that apply.

Did you encounter:
Difficulty finding information

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q030G

During the past 12 months, have you encountered any of the following problems when ordering goods or services online? Select all that apply.

Did you encounter:
Internet connection speed is too slow or not reliable

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q030H

During the past 12 months, have you encountered any of the following problems when ordering goods or services online? Select all that apply.

Did you encounter:
Problem with product delivery after purchasing

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q030I

During the past 12 months, have you encountered any of the following problems when ordering goods or services online? Select all that apply.

Did you encounter:
Other problem

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q030Z

During the past 12 months, have you encountered any of the following problems when ordering goods or services online? Select all that apply.

Did you encounter:
Did not encounter a problem

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q040A

Why did you not order any goods or services over the Internet during the past 12 months? Select all that apply.

Would you say:
No need or not interested

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q040B

Why did you not order any goods or services over the Internet during the past 12 months? Select all that apply.

Would you say:
Too difficult to order online

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q040C

Why did you not order any goods or services over the Internet during the past 12 months? Select all that apply.

Would you say:
Foreign retailer did not sell or ship to your community

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q040D

Why did you not order any goods or services over the Internet during the past 12 months? Select all that apply.

Would you say:
Canadian retailer did not sell or ship to your community

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q040E

Why did you not order any goods or services over the Internet during the past 12 months? Select all that apply.

Would you say:
Security or privacy concerns

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q040F

Why did you not order any goods or services over the Internet during the past 12 months? Select all that apply.

Would you say:
Concerns about delivery or returns

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q040G

Why did you not order any goods or services over the Internet during the past 12 months? Select all that apply.

Would you say:
Internet connection speed is too slow or not reliable

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q040H

Why did you not order any goods or services over the Internet during the past 12 months? Select all that apply.

Would you say:
Unable to pay using retailers' online payment options

1: Yes
2: No

E-commerce (EC) - Question identifier:EC_Q040I

Why did you not order any goods or services over the Internet during the past 12 months? Select all that apply.

Would you say:
Other reason

1: Yes
2: No

Online work (OW)

Online work (OW) - Question identifier:OW_R56

The following questions are about your experience with online work and earning money online.

Online work (OW) - Question identifier:OW_Q010A

During the past 12 months, did you do any of the following activities related to working or earning money online? Select all that apply.

Did you:
Telework

1: Yes
2: No

Online work (OW) - Question identifier:OW_Q010B

During the past 12 months, did you do any of the following activities related to working or earning money online? Select all that apply.

Did you:
Sell physical goods through a website

1: Yes
2: No

Online work (OW) - Question identifier:OW_Q010C

During the past 12 months, did you do any of the following activities related to working or earning money online? Select all that apply.

Did you:
Sell digital goods or services through a website

1: Yes
2: No

Online work (OW) - Question identifier:OW_Q010D

During the past 12 months, did you do any of the following activities related to working or earning money online? Select all that apply.

Did you:
Do online freelancing

1: Yes
2: No

Online work (OW) - Question identifier:OW_Q010E

During the past 12 months, did you do any of the following activities related to working or earning money online? Select all that apply.

Did you:
Earn money online in other ways

1: Yes
2: No

Online work (OW) - Question identifier:OW_Q010S

Specify other activities

Long Answer Length = 80

Online work (OW) - Question identifier:OW_Q010Z

During the past 12 months, did you do any of the following activities related to working or earning money online? Select all that apply.

Did you:
Did not do any activities related to working or earning money online

1: Yes
2: No

Importance of the Internet at work and home (II)

Importance of the Internet at work and home (II) - Question identifier:II_R10

The following questions relate to the importance you place on the Internet to perform various activities such as working, communicating or using online services.

Importance of the Internet at work and home (II) - Question identifier:II_Q010A

More and more people rely on the Internet in their daily life. Using a scale of 1 to 5, where 1 means "very little" and 5 means "a lot", how much do you rely on the Internet to do the following activities?
a. Performing work activities

1: 1 Very little
2: 2
3: 3
4: 4
5: 5 A lot
6: Not applicable

Importance of the Internet at work and home (II) - Question identifier:II_Q010B

1: 1 Very little
2: 2
3: 3
4: 4
5: 5 A lot
6: Not applicable

Importance of the Internet at work and home (II) - Question identifier:II_Q010C

1: 1 Very little
2: 2
3: 3
4: 4
5: 5 A lot
6: Not applicable

Importance of the Internet at work and home (II) - Question identifier:II_Q010D

1: 1 Very little
2: 2
3: 3
4: 4
5: 5 A lot
6: Not applicable

Importance of the Internet at work and home (II) - Question identifier:II_Q010E

1: 1 Very little
2: 2
3: 3
4: 4
5: 5 A lot
6: Not applicable

Importance of the Internet at work and home (II) - Question identifier:II_Q010F

1: 1 Very little
2: 2
3: 3
4: 4
5: 5 A lot
6: Not applicable

Impact of COVID-19 on Internet use (CV)

Impact of COVID-19 on Internet use (CV) - Question identifier:CV_R10

The following questions are about how the COVID-19 pandemic has impacted your use of digital technologies.

Impact of COVID-19 on Internet use (CV) - Question identifier:CV_Q010A

Since the start of the COVID-19 pandemic, did you engage in the following activities more often, less often, or about the same as before the pandemic?
a. Using the Internet to work from home

1: More
2: Less
3: About the same
4: Neither before nor after the pandemic

Impact of COVID-19 on Internet use (CV) - Question identifier:CV_Q010B

Since the start of the COVID-19 pandemic, did you engage in the following activities more often, less often, or about the same as before the pandemic?
b. Using the Internet to earn income

1: More
2: Less
3: About the same
4: Neither before nor after the pandemic

Impact of COVID-19 on Internet use (CV) - Question identifier:CV_Q010C

Since the start of the COVID-19 pandemic, did you engage in the following activities more often, less often, or about the same as before the pandemic?
c. Doing online training or learning

1: More
2: Less
3: About the same
4: Neither before nor after the pandemic

Impact of COVID-19 on Internet use (CV) - Question identifier:CV_Q010D

Since the start of the COVID-19 pandemic, did you engage in the following activities more often, less often, or about the same as before the pandemic?
d. Using video conferencing services to communicate with family or friends

1: More
2: Less
3: About the same
4: Neither before nor after the pandemic

Impact of COVID-19 on Internet use (CV) - Question identifier:CV_Q010E

Since the start of the COVID-19 pandemic, did you engage in the following activities more often, less often, or about the same as before the pandemic?
e. Ordering groceries online, either to be delivered or picked-up

1: More
2: Less
3: About the same
4: Neither before nor after the pandemic

Impact of COVID-19 on Internet use (CV) - Question identifier:CV_Q010F

Since the start of the COVID-19 pandemic, did you engage in the following activities more often, less often, or about the same as before the pandemic?
f. Buying other physical goods online

1: More
2: Less
3: About the same
4: Neither before nor after the pandemic

Impact of COVID-19 on Internet use (CV) - Question identifier:CV_Q010G

Since the start of the COVID-19 pandemic, did you engage in the following activities more often, less often, or about the same as before the pandemic?
g. Watching streamed video content

1: More
2: Less
3: About the same
4: Neither before nor after the pandemic

Impact of COVID-19 on Internet use (CV) - Question identifier:CV_Q010H

Since the start of the COVID-19 pandemic, did you engage in the following activities more often, less often, or about the same as before the pandemic?
h. Accessing online government services

1: More
2: Less
3: About the same
4: Neither before nor after the pandemic

Date modified:: 2021-07-16

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