Canadian Internet Use Survey 2020

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Table of Contents

Access to the Internet (AC)

Access to the Internet (AC) - Question identifier:AC_R010

The following questions are about your access to the Internet. Please exclude business and school-related use.

Access to the Internet (AC) - Question identifier:AC_Q010

Do you have access to the Internet at home?

Include only home internet service through a fixed connection. Home internet is typically accessed through a wireless (Wi-Fi) connection, or by using a corded connection in your home. Examples include; DSL, cable Internet, satellite broadband, Fiber optics, etc.

Exclude access through a mobile data plan.

  • 1: Yes
  • 2: No
  • 9: DK

Access to the Internet (AC) - Question identifier:AC_R020

Why do you not have access to the Internet at home?

Select all that apply.

Access to the Internet (AC) - Question identifier:AC_Q020A

Is it:

The cost of Internet service

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020B

Is it:

Cost of equipment

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020C

Is it:

No need or no interest

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020D

Is it:

Too difficult

e.g., lack of confidence, knowledge, skills or training

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020E

Is it:

Limitation of use due to a disability

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020F

Is it:

Have access to the Internet elsewhere

e.g., at work, school, public library

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020G

Is it:

Use a mobile data plan instead

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020H

Is it:

Available service does not meet your needs

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020I

Is it:

No Internet service available

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020J

Is it:

Security or privacy concerns

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020K

Is it:

No home computer or other device that can connect to the Internet

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020L

Is it:

Other

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q020S

Specify other reasons

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q030

Do you have access to the Internet through a mobile data plan for personal use?

Include personal use on a work or business device.

  • 1: Yes
  • 2: No
  • 9: DK

Access to the Internet (AC) - Question identifier:AC_Q040

What is the size of the monthly data plan you use?

  • 1: Less than 1 GB per month
  • 2: 1 to less than 6 GB per month
  • 3: 6 to less than 10 GB per month
  • 4: 10 to less than 20 GB per month
  • 5: 20 to less than 30 GB per month
  • 6: 30 or more GB per month
  • 9: DK

Access to the Internet (AC) - Question identifier:AC_Q050

During the past three months, have you used the Internet for personal use, from any location?

Exclude business and school-related use.

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_R060

Why have you not used the Internet during the past three months for personal use?

Select all that apply.

Access to the Internet (AC) - Question identifier:AC_Q060A

Was it:

The cost of service or equipment

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q060B

Was it:

No need, no interest or no time

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q060C

Was it:

Too difficult to use the Internet

e.g., lack of confidence, knowledge, skills or training

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q060D

Was it:

Limitation of use due to a disability

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q060E

Was it:

Confidentiality, security or privacy concerns

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q060F

Was it:

Limited or no access to the Internet

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q060G

Was it:

Other

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q070

When did you last use the Internet?

Was it:

  • 1: Between 3 months and a year ago
  • 2: More than a year ago
  • 3: Never used the Internet

Access to the Internet (AC) - Question identifier:AC_R080

During the past three months, from which of the following locations did you regularly access the Internet for personal use?

Include only access through a fixed connection provided at the locations, such connection through Wi-Fi, or using an internet connected device provided by one of the locations.

Exclude access through mobile data plan.

Select all that apply.

Access to the Internet (AC) - Question identifier:AC_Q080A

Did you access the Internet:

At work

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q080B

Did you access the Internet:

At school

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q080C

Did you access the Internet:

At a public library

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q080D

Did you access the Internet:

At another public location

e.g., medical centre, airport, community centre, municipal public Wi-Fi

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q080E

Did you access the Internet:

At a business establishment

e.g., shopping mall, restaurant, coffee shop

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q080F

Did you access the Internet:

At home

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q080G

Did you access the Internet:

At someone else's home

e.g., friend, relative

  • 1: Yes
  • 2: No

Access to the Internet (AC) - Question identifier:AC_Q080Z

Did not connect to the Internet at any of the above locations

  • 1: Yes
  • 2: No

Internet connected devices (DV)

Internet connected devices (DV) - Question identifier:DV_R010

The following questions are about devices used to access the Internet.

During the past three months, what devices did you use to access the Internet?

Select all that apply.

Internet connected devices (DV) - Question identifier:DV_Q010A

Did you use:

A smartphone

e.g., Apple iPhone, Samsung Galaxy

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q010B

Did you use:

Laptop or netbook

e.g., Chromebook

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q010C

Did you use:

Tablet

e.g., Apple iPad, Samsung Tab, Microsoft Surface

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q010D

Did you use:

Desktop computer

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q010E

Did you use:

Media streaming device

e.g., Apple TV, Amazon Fire TV, Google Chromecast

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q010F

Did you use:

SmartTV

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q010G

Did you use:

Internet-connected wearable smart devices

e.g., smart watch, Fit Bit, glucose monitoring device

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q010H

Did you use:

Connected vehicle devices

e.g., alarm systems, car tracking or diagnostics adapter

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q010I

Did you use:

Other devices

e.g., gaming console, set-top box, handheld gaming console, e-book reader

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_R020

What Internet-connected smart home devices do you currently use in your primary residence?

Internet-connected smart home devices have the ability to be controlled or monitored remotely through an app or a website.

Select all that apply.

Internet connected devices (DV) - Question identifier:DV_Q020A

Do you use:

A smart speaker or smart home assistant

e.g., Google Home, Amazon Echo

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q020B

Do you use:

Video camera connected to the Internet

e.g., security camera, Nest Cam, baby monitor

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q020C

Do you use:

Smart door or window lock

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q020D

Do you use:

Smart thermostat

e.g., Ecobee, Nest, Sensi

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q020E

Do you use:

Smart plugs or lights

e.g., Samsung Smart Switch, Phillips Hue Light

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q020F

Do you use:

Smart appliances

e.g., fridge, stove, dishwasher, coffee maker, toaster

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q020G

Do you use:

Other smart home devices

e.g., garage door opener, vacuum

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q020Z

Do you use:

No smart home devices

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_R030

Why do you not use Internet-connected smart home devices in your primary residence?

Select all that apply.

Internet connected devices (DV) - Question identifier:DV_Q030A

Is it:

The cost of smart-home devices

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q030B

Is it:

No need or no interest

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q030C

Is it:

Too difficult to use a smart-home devices

e.g., lack of confidence, knowledge, skills or training

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q030D

Is it:

Limitation of use due to a disability

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q030E

Is it:

Concerns with security or privacy

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q030F

Is it:

Safety concerns

e.g., malfunctions leading to physical harm or loss of property

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q030G

Is it:

Poor quality of existing Internet connection

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q030H

Is it:

No access to the Internet

  • 1: Yes
  • 2: No

Internet connected devices (DV) - Question identifier:DV_Q030I

Is it:

Other

  • 1: Yes
  • 2: No

Use of smartphone (SM)

Use of smartphone (SM) - Question identifier:SM_R010

The following questions are about your personal use of smartphones, from any location, including personal use on a work device.

Use of smartphone (SM) - Question identifier:SM_Q010

Do you have a smartphone that you use for personal use?

e.g., Apple iPhone, Samsung Galaxy

  • 1: Yes
  • 2: No
  • 9: DK

Use of smartphone (SM) - Question identifier:SM_R020

Why do you not have a smartphone?

Select all that apply.

Use of smartphone (SM) - Question identifier:SM_Q020A

Is it:

The cost of the service or device

  • 1: Yes
  • 2: No

Use of smartphone (SM) - Question identifier:SM_Q020B

Is it:

No need or no interest

  • 1: Yes
  • 2: No

Use of smartphone (SM) - Question identifier:SM_Q020C

Is it:

Too difficult to use a smartphone

e.g., lack of confidence, knowledge, skills or training

  • 1: Yes
  • 2: No

Use of smartphone (SM) - Question identifier:SM_Q020D

Is it:

Security or privacy concerns

  • 1: Yes
  • 2: No

Use of smartphone (SM) - Question identifier:SM_Q020E

Is it:

Use another person's smartphone when required

  • 1: Yes
  • 2: No

Use of smartphone (SM) - Question identifier:SM_Q020F

Is it:

Other reason

  • 1: Yes
  • 2: No

Use of smartphone (SM) - Question identifier:SM_Q030

In a typical day, how often do you check your smartphone?

Would you say:

Include: checking messages, social networking, news sites, notifications, etc.
Exclude: business related use

  • 1: At least every 5 minutes
  • 2: At least every 15 minutes
  • 3: At least every 30 minutes
  • 4: One time per hour
  • 5: Once a day or a few times per day
  • 6: Less than one time per day

Use of smartphone (SM) - Question identifier:SM_R040

In a typical day, which of the following scenarios apply to you?

Select all that apply.

Use of smartphone (SM) - Question identifier:SM_Q040A

Is it:

Before going to sleep, the last thing you do is check your smartphone

  • 1: Yes
  • 2: No

Use of smartphone (SM) - Question identifier:SM_Q040B

Is it:

After waking up, the first thing you do is check your smartphone

  • 1: Yes
  • 2: No

Use of smartphone (SM) - Question identifier:SM_Q040C

Is it:

You use your smartphone while watching television

  • 1: Yes
  • 2: No

Use of smartphone (SM) - Question identifier:SM_Q040D

Is it:

You use your smartphone while eating dinner with others

  • 1: Yes
  • 2: No

Use of smartphone (SM) - Question identifier:SM_Q040Z

Is it:

None of these

  • 1: Yes
  • 2: No

Use of Internet (UI)

Use of Internet (UI) - Question identifier:UI_R010

The following questions are about your personal use of the Internet, from any location, using any device. Please exclude business and school-related use.

During the past three months, which of the following activities, related to communication, have you done over the Internet?

Select all that apply.

Use of Internet (UI) - Question identifier:UI_Q010A

Have you:

Sent and received emails

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q010B

Have you:

Sent messages using an instant messaging app

e.g., iMessage, Facebook Messenger, WhatsApp

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q010C

Have you:

Used social networking websites or apps

e.g., Facebook, Twitter, LinkedIn, Instagram

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q010D

Have you:

Made online voice calls or video calls

e.g., Skype, Facetime, VoIP

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q010E

Have you:

Used dating websites or apps

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q010F

Have you:

Uploaded self-created content on sharing websites, a blog or a personal website

e.g., YouTube, Flickr
Exclude social networking websites or apps.

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q010Z

Have you:

None of these

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_R020

During the past three months, which of the following activities, related to accessing information, have you done over the Internet?

Select all that apply.

Use of Internet (UI) - Question identifier:UI_Q020A

Have you:

Accessed the news

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q020B

Have you:

Found locations and directions

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q020C

Have you:

Researched for information on health

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q020D

Have you:

Researched for information about community events

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q020E

Have you:

Researched for information about goods or services

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q020Z

Have you:

None of these

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_R030

During the past three months, which of the following activities, related to listening to content, have you done over the Internet?

Select all that apply.

Use of Internet (UI) - Question identifier:UI_Q030A

Have you:

Listened to music

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q030B

Have you:

Listened to podcasts

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q030C

Have you:

Listened to news or sports

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q030Z

Have you:

None of these

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_R040

During the past three months, which of the following activities, related to watching content, have you done over the Internet?

Select all that apply.

Use of Internet (UI) - Question identifier:UI_Q040A

Have you:

Watched video streaming services, excluding live television

e.g., CraveTV, Netflix, Disney+

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q040B

Have you:

Watched content on video-sharing websites

e.g., YouTube, Vimeo

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q040C

Have you:

Watched streamed or live-streamed sports

e.g., NHL Center Ice, MLB.TV, DAZN

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q040D

Have you:

Watched eSports

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q040E

Have you:

Watched other video gaming services

e.g., Twitch

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q040F

Have you:

Watched other streamed or live-streamed television

e.g., news, general programming, sports not by subscription, concerts

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q040Z

Have you:

None of these

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q045A

Including all types of video streaming, how many hours do you spend watching content in a typical week?

Would you say:

Note: Press the help button (?) for additional information, including examples of video streaming

Exclude time spent watching content previously downloaded.

  • 1: None
  • 2: Less than 5 hours per week
  • 3: 5 to less than 10 hours per week
  • 4: 10 to less than 20 hours per week
  • 5: 20 to less than 40 hours per week
  • 6: 40 hours or more per week

Use of Internet (UI) - Question identifier:UI_R050

During the past three months, which of the following other online activities, have you done over the Internet?

Select all that apply.

Use of Internet (UI) - Question identifier:UI_Q050A

Have you:

Played video games

Include games in which an Internet-connection is required while playing.

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050B

Have you:

Gambled online

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050C

Have you:

Searched for employment

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050D

Have you:

Conducted online banking

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050E

Have you:

Taken formal training or learning through an organization or institution

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050F

Have you:

Taken informal training or learning

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050G

Have you:

Made a donation to a registered charity

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050H

Have you:

Booked appointments

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050I

Have you:

Checked schedules or registered for classes

e.g., swimming lessons, fitness classes, movies

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050J

Have you:

Tracked fitness or health

e.g., step counting, meal planning

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050K

Have you:

Bought new or used goods on online bulletin boards

e.g., Kijiji. Facebook marketplace, Craigslist

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050L

Have you:

Traded services, or goods you owned through an app or website

e.g., TradeMade, bunz

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q050Z

Have you:

None of these

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q055A

How many hours do you spend playing video games over the Internet in a typical week?

Would you say:

Include: games in which an Internet-connection is required while playing.

  • 1: None
  • 2: Less than 5 hours per week
  • 3: 5 to less than 10 hours per week
  • 4: 10 to less than 20 hours per week
  • 5: 20 to less than 40 hours per week
  • 6: 40 hours or more per week

Use of Internet (UI) - Question identifier:UI_Q060A

Excluding time spent watching streamed video content and using video gaming services, how many hours do you use the Internet in a typical week?

Would you say:

  • 1: None
  • 2: Less than 5 hours per week
  • 3: 5 to less than 10 hours per week
  • 4: 10 to less than 20 hours per week
  • 5: 20 to less than 40 hours per week
  • 6: 40 hours or more per week

Use of Internet (UI) - Question identifier:UI_Q070A

During the past 12 months, did you take a break from using the Internet, or decrease your time spent on the Internet, because you felt you were using it too often or for too long?

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_R080

During the past 12 months, have you felt that you were a victim of any of the following incidents on the Internet?

Select all that apply.

Use of Internet (UI) - Question identifier:UI_Q080A

Did you experience:

Bullying, harassment, discrimination

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q080B

Did you experience:

Misuse of personal pictures, videos or other content

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q080C

Did you experience:

Other incident

  • 1: Yes
  • 2: No

Use of Internet (UI) - Question identifier:UI_Q080Z

Did you experience:

Was not the victim of any incident

  • 1: Yes
  • 2: No

Digital technologies and social connections (TS)

Digital technologies and social connections (TS) - Question identifier:TS_R010

The following questions are about technology and social connections.

Digital technologies and social connections (TS) - Question identifier:TS_Q010A

In general, on a scale from 1 to 5 where 1 means "completely dissatisfied" and 5 means "completely satisfied", how satisfied are you with the relationships you have with the following people?

Friends

  • 1: 1-Completely dissatisfied
  • 2: 2
  • 3: 3
  • 4: 4
  • 5: 5- Completely satisfied

Digital technologies and social connections (TS) - Question identifier:TS_Q010B

In general, on a scale from 1 to 5 where 1 means "completely dissatisfied" and 5 means "completely satisfied", how satisfied are you with the relationships you have with the following people?

Relatives or family members, excluding those you live with

  • 1: 1-Completely dissatisfied
  • 2: 2
  • 3: 3
  • 4: 4
  • 5: 5- Completely satisfied

Digital technologies and social connections (TS) - Question identifier:TS_Q020A

In the past month, how often did you do the following activities?
Use the Internet to communicate with friends or keep up with their activities

e.g., Skype, Facebook

  • 1: Everyday
  • 2: A few times a week
  • 3: Once a week
  • 4: Two or three times a month
  • 5: Once a month
  • 6: Not in the past month
  • 7: Not applicable

Digital technologies and social connections (TS) - Question identifier:TS_Q020B

In the past month, how often did you do the following activities?
Get together in-person with friends outside of work or school

  • 1: Everyday
  • 2: A few times a week
  • 3: Once a week
  • 4: Two or three times a month
  • 5: Once a month
  • 6: Not in the past month
  • 7: Not applicable

Digital technologies and social connections (TS) - Question identifier:TS_Q020C

In the past month, how often did you do the following activities?
Use the Internet to communicate with relatives or family members or keep up with their activities

e.g., Skype, Facebook

Exclude family members you live with.

  • 1: Everyday
  • 2: A few times a week
  • 3: Once a week
  • 4: Two or three times a month
  • 5: Once a month
  • 6: Not in the past month
  • 7: Not applicable

Digital technologies and social connections (TS) - Question identifier:TS_Q020D

In the past month, how often did you do the following activities?
Get together in-person with relatives or family members

Exclude family members you live with.

  • 1: Everyday
  • 2: A few times a week
  • 3: Once a week
  • 4: Two or three times a month
  • 5: Once a month
  • 6: Not in the past month
  • 7: Not applicable

Use of government online services (GV)

Use of government online services (GV) - Question identifier:GV_R010

The following questions are about your personal use of government online services, from any location. Please exclude business-related use.
e.g., downloading and submitting documents, communicating with government officials, searching for information posted by government

Include all federal, provincial and local government services in Canada.

Exclude activities performed solely for your job.

Select all that apply.

Use of government online services (GV) - Question identifier:GV_Q010A

During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Was it:

Filed your income taxes on your own

e.g., not submitted by someone else

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q010B

During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Was it:

Paid a government service fee, tax, fine or ticket

e.g., drivers licence renewal, parking ticket

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q010C

During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Was it:

Researched information

e.g., bylaws, regulations, programs or services

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q010D

During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Was it:

Expressed your opinion or provided feedback during an online government consultation relating to government policies or programs

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q010E

During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Was it:

Downloaded a government form that was submitted in person

e.g., passport renewal application, old age security application, drivers licence renewal, building permit

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q010F

During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Was it:

Submitted a form or application for a government program or service online

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q010G

During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Was it:

Accessed an account for a government program or service

e.g., My Account, accounts associated with drivers licences or health cards, public library account

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q010H

During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Was it:

Communicated with a government organization by email or via social networking

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q010I

During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Was it:

Other activities

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q010Z

During the past 12 months, what activities did you perform on the Internet to interact with the government in Canada? Was it:

None of these

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_R020

During the past 12 months, when using the Internet to interact with government officials, websites or services in Canada, which of the following problems have you encountered?

Select all that apply.

Use of government online services (GV) - Question identifier:GV_Q020A

Was it:

Difficult to find the correct website

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q020B

Was it:

Difficult to find the information you needed on the website

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q020C

Was it:

The website was experiencing technical difficulties

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q020D

Was it:

The information provided on the website was missing or outdated

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q020E

Was it:

The website's functions were not compatible with my Internet-connected device

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q020F

Was it:

You had concerns for your security or privacy

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q020G

Was it:

Other problems

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q020Z

Was it:

Did not encounter any problems

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_R030

What are the reasons you have not used the Internet to interact with government officials, websites or services in Canada during the past 12 months?

Select all that apply

Use of government online services (GV) - Question identifier:GV_Q030A

Was it:

No need, no interest or no time

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q030B

Was it:

Too difficult to find the correct website or information on the website

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q030C

Was it:

Easier to contact the government in person or by telephone

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q030D

Was it:

Concern for security or privacy

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q030E

Was it:

Never thought of searching or communicating that way

  • 1: Yes
  • 2: No

Use of government online services (GV) - Question identifier:GV_Q030F

Was it:

Other reasons

  • 1: Yes
  • 2: No

E-commerce (EC)

E-commerce (EC) - Question identifier:EC_R010

The following questions are about your online orders of digital goods and services, physical goods and other services, including what you personally ordered online for yourself, your household and other people. Your answers should relate to your use from any location, and exclude business-related use. Include only orders where the commitment to buy was made online.

If precise figures are not available, please provide your best estimate in Canadian dollars.
Enter "0" if there is no value to report

Exclude:
-any bundles included in the payment of other services such as cable or satellite
-any online purchases of physical books or bundles including paper versions.

E-commerce (EC) - Question identifier:EC_Q010A

During the past 12 months, how much did you spend on the following digital goods or services?

Music downloads or streaming subscriptions

Min = 0; Max = 999999

E-commerce (EC) - Question identifier:EC_Q010B

During the past 12 months, how much did you spend on the following digital goods or services?

Video downloads or streaming subscriptions

Min = 0; Max = 999999

e.g., Netflix, NHL LIVE

E-commerce (EC) - Question identifier:EC_Q010C

During the past 12 months, how much did you spend on the following digital goods or services?

E-books, audio books or podcast books

Min = 0; Max = 999999

E-commerce (EC) - Question identifier:EC_Q010D

During the past 12 months, how much did you spend on the following digital goods or services?

Video or audio podcasts, excluding podcast books

Min = 0; Max = 999999

E-commerce (EC) - Question identifier:EC_Q010E

During the past 12 months, how much did you spend on the following digital goods or services?

Online newspapers or magazines

Min = 0; Max = 999999

E-commerce (EC) - Question identifier:EC_Q010F

During the past 12 months, how much did you spend on the following digital goods or services?

Digital gift cards purchased online, for online redemption

Min = 0; Max = 999999

E-commerce (EC) - Question identifier:EC_Q010G

During the past 12 months, how much did you spend on the following digital goods or services?

Online gambling

Min = 0; Max = 999999

E-commerce (EC) - Question identifier:EC_Q010H

During the past 12 months, how much did you spend on the following digital goods or services?

Online gaming, gaming applications, game downloads or in-game purchases

Min = 0; Max = 999999

E-commerce (EC) - Question identifier:EC_Q010I

During the past 12 months, how much did you spend on the following digital goods or services?

Online data-storage services

Min = 0; Max = 999999

e.g., iCloud, Google Drive, Dropbox

E-commerce (EC) - Question identifier:EC_Q010J

During the past 12 months, how much did you spend on the following digital goods or services?

Online courses or learning

Min = 0; Max = 999999

e.g., Duolingo, MasterClass, Cousera

Exclude amounts paid for formal education, such as university, college or CEGEP.

E-commerce (EC) - Question identifier:EC_Q010K

During the past 12 months, how much did you spend on the following digital goods or services?

Other applications, software or online subscriptions

Min = 0; Max = 999999

e.g., tax software, antivirus

E-commerce (EC) - Question identifier:EC_Q010L

During the past 12 months, how much did you spend on the following digital goods or services?

Other digital goods or services ordered over the Internet

Min = 0; Max = 999999

E-commerce (EC) - Question identifier:EC_Q020A

During the past 12 months, what is your best estimate of the amount you spent on physical goods ordered over the Internet?

If precise figures are not available, please provide your best estimate in Canadian dollars.

Rounded to the nearest CAN$

Min = 0; Max = 999999

Note: Press the help button (?) for additional information, including examples of physical goods.

Examples of physical goods, include; clothing, books, electronics, toys, groceries, etc.

Exclude:
- amounts that were spent on products that were eventually returned
- purchases made through online bulletin boards, such as Kijiji or Craigslist
- food or beverages that were ordered from restaurants.

E-commerce (EC) - Question identifier:EC_Q020B

During the past 12 months, what is your best estimate of the amount you spent on physical goods ordered over the Internet?

  • 1: Did not buy any physical goods online during the past 12 months
  • 9: DK

E-commerce (EC) - Question identifier:EC_Q025

Of the following ranges, what would you estimate to be the amount you spent on physical goods ordered over the Internet during the past 12 months?

Note: Press the help button (?) for additional information, including examples of physical goods.

Examples of physical goods, include; clothing, books, electronics, toys, groceries, etc.

Exclude:
- amounts that were spent on products that were eventually returned
- purchases made through online bulletin boards, such as Kijiji or Craigslist
- food or beverages that were ordered from restaurants.

  • 1: Less than $200
  • 2: $200 to less than $500
  • 3: $500 to less than $1,000
  • 4: $1,000 to less than $5,000
  • 5: $5,000 or more

E-commerce (EC) - Question identifier:EC_R030

During the past 12 months, did you have an online subscription for any of the following physical goods?

Subscriptions of goods are received on a regular basis, such as bi-weekly, monthly, etc., and where payment for these goods is pre-paid at a fixed rate

Select all that apply.

E-commerce (EC) - Question identifier:EC_Q030A

Was it:

Meal kits

e.g., goodfood, MissFresh

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q030B

Was it:

Food or beverages

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q030C

Was it:

Other physical goods

e.g., toilet paper, cosmetics, diapers, cleaning supplies

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q030Z

Was it:

Did not have a subscription for physical goods during the past 12 months

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q040A

Excluding products that you order through a subscription, how often did you place separate orders for physical goods during the past 12 months? Was it:

Exclude subscriptions:
Subscriptions of goods are received on a regular basis, such as bi-weekly, monthly, etc., and where payment for these goods is pre-paid at a fixed rate.

  • 1: Every week
  • 2: A few times a month
  • 3: Once a month
  • 4: A few times a year

E-commerce (EC) - Question identifier:EC_Q040Z

Excluding products that you order through a subscription, how often did you place separate orders for physical goods during the past 12 months? Was it:

Did not place separate orders for goods other than by subscription during the past 12 months

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q050A

During the past 12 months, did you use peer-to-peer accommodation services, such as Airbnb and Flipkey?

Include if the service was facilitated by and paid for using an online platform.

Exclude:
- if the service required the exchange of cash or payment in person
- traditional accommodation rentals e.g., hotel rooms, hostels
- bookings made using room rental services or through travel websites e.g., Foursquare, Expedia, Hotel Tonight.

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q050B

What is your best estimate of the total amount that you personally spent on these accommodation services?

Rounded to the nearest CAN$

Min = 0; Max = 999999

Enter "0" if there is no value to report.

E-commerce (EC) - Question identifier:EC_Q060A

During the past 12 months, what is your best estimate of the amount you spent on other services ordered over the Internet?

Rounded to the nearest CAN$

Min = 0; Max = 999999

Note: Press the help button (?) for additional information, including examples of other services.

If precise figures are not available, please provide your best estimate in Canadian dollars.

Examples of other services include food or beverages purchased from restaurants, travel arrangements, tickets for entertainment events, peer-to-peer ride services, such as Uber and Lyft, etc.

Exclude:
• purchases made through online bulletin boards, such as Kijiji or Craigslist
• peer-to-peer accommodation services, such as Airbnb and Flipkey.

E-commerce (EC) - Question identifier:EC_Q060B

During the past 12 months, what is your best estimate of the amount you spent on other services ordered over the Internet?

  • 1: Did not buy any other services online during the past 12 months
  • 9: DK

E-commerce (EC) - Question identifier:EC_R065

Of the following ranges, what would you estimate to be the amount you spent on other services ordered over the Internet during the past 12 months?

Note: Press the help button (?) for additional information, including examples of other services.

Examples of other services include food or beverages purchased from restaurants, travel arrangements, tickets for entertainment events, peer-to-peer ride services, such as Uber and Lyft, etc.

Exclude:
- purchases made through online bulletin boards, such as Kijiji or Craigslist
- peer-to-peer accommodation services, such as Airbnb and Flipkey.

E-commerce (EC) - Question identifier:EC_Q065A

Would you say:

  • 1: Less than $200
  • 2: $200 to less than $500
  • 3: $500 to less than $1,000
  • 4: $1,000 to less than $5,000
  • 5: $5,000 or more

E-commerce (EC) - Question identifier:EC_Q070

During the past 12 months, did you have a paid subscription to an online loyalty program?

Examples of online loyalty programs include Amazon Prime, Plum Plus, PC Insiders, etc.

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_R080

During the past 12 months, how did you pay for the goods and services ordered over the Internet?

Select all that apply.

E-commerce (EC) - Question identifier:EC_Q080A

Did you use:

An online payment service

e.g., Paypal, Google Checkout

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q080B

Did you use:

Virtual wallet

e.g., Apple Pay, Masterpass

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q080C

Did you use:

Credit card previously saved or entered at time of purchase

e.g, store website, mobile applicationsite, mobile application

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q080D

Did you use:

Debit card

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q080E

Did you use:

Electronic bank transfer

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q080F

Did you use:

Prepaid gift card or online voucher

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q080G

Did you use:

Reward points or redemption program

e.g., Aeroplan, Scene, credit card points

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q080H

Did you use:

Crypto-currency

e.g., Bitcoin, Ethereum

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q080I

Did you use:

Other payment method

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q090

During the past 12 months, have you ordered goods or services online from businesses specifically because they were Canadian?

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_R100

During the past 12 months, have you encountered any of the following problems ordering online?

Select all that apply.

E-commerce (EC) - Question identifier:EC_Q100A

Did you encounter:

Technical failure of website during ordering or payment

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100B

Did you encounter:

Foreign retailer did not sell or ship to Canada

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100C

Did you encounter:

Speed of delivery slower than indicated

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100D

Did you encounter:

Final cost higher than indicated

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100E

Did you encounter:

False representation of goods delivered

e.g., higher delivery costs, unexpected transaction fees or duties

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100F

Did you encounter:

Product was lower quality than expected

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100G

Did you encounter:

Difficulty finding information

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100H

Did you encounter:

Product was stolen after it was delivered

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100I

Did you encounter:

Product was never shipped

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100J

Did you encounter:

Complaint process provided unsatisfactory results

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100K

Did you encounter:

Other problem

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q100Z

Did not encounter any problems

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_R110

Why did you not order any goods or services over the Internet during the past 12 months?

Select all that apply.

E-commerce (EC) - Question identifier:EC_Q110A

Would you say:

No need or no interest

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q110B

Would you say:

Too difficult to order online

e.g., lack of confidence, knowledge, skills or training

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q110C

Would you say:

Security or privacy concerns

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q110D

Would you say:

Concerns about delivery or returns

e.g., shipping costs or concerns about returning goods

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q110E

Would you say:

Internet connection speed is too slow

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q110F

Would you say:

Wanted the opportunity to see, hold, or try on the product before purchasing

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q110G

Would you say:

Did not have a credit card for online transactions

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q110H

Would you say:

Environmental reasons

e.g., reduce carbon footprint

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q110I

Would you say:

Other reason

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q120A

During the past 12 months, did you research a product online before going to a physical store to purchase it?

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_R120

Why did you buy it in a physical store?

Select all that apply.

E-commerce (EC) - Question identifier:EC_Q120B

Would you say:

Lower total cost

e.g., better price for product, avoid shipping costs

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q120C

Would you say:

Easier to return product

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q120D

Would you say:

Wanted or needed the product right away

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q120E

Would you say:

Wanted to see, hold or try on the product before purchasing

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q120F

Would you say:

Was able to ask retail staff questions before purchasing

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q120G

Would you say:

Product or service was not available to purchase over the Internet

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q120H

Would you say:

Store's website was not user friendly

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q120I

Would you say:

Did not trust online shopping

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q120J

Would you say:

Too difficult to order online

e.g., lack of confidence, knowledge, skills or training

  • 1: Yes
  • 2: No

E-commerce (EC) - Question identifier:EC_Q120K

Would you say:

Other reason

  • 1: Yes
  • 2: No

Digital skills (DS)

Digital skills (DS) - Question identifier:DS_R010

The following questions are about your digital skills.

Digital skills (DS) - Question identifier:DS_Q010A

During the past 12 months, which of the following learning activities have you taken to improve your skills relating to the use of computers, devices, software or applications? Select all that apply.

Have you taken:

Free online training or self-guided learning

e.g., How-to videos, blogs

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q010B

During the past 12 months, which of the following learning activities have you taken to improve your skills relating to the use of computers, devices, software or applications? Select all that apply.

Have you taken:

Instruction or help from friends or family

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q010C

During the past 12 months, which of the following learning activities have you taken to improve your skills relating to the use of computers, devices, software or applications? Select all that apply.

Have you taken:

Free training through community centres, senior centres or provided by public programs or organizations

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q010D

During the past 12 months, which of the following learning activities have you taken to improve your skills relating to the use of computers, devices, software or applications? Select all that apply.

Have you taken:

Training paid for by yourself or employer

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q010E

During the past 12 months, which of the following learning activities have you taken to improve your skills relating to the use of computers, devices, software or applications? Select all that apply.

Have you taken:

Other learning activity

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q010Z

During the past 12 months, which of the following learning activities have you taken to improve your skills relating to the use of computers, devices, software or applications? Select all that apply.

Have you taken:

No learning activity

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_R020

During the past 12 months, which of the following software related activities have you carried out using any device?

Select all that apply.

Digital skills (DS) - Question identifier:DS_Q020A

Have you:

Copied or moved files or folders

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q020B

Have you:

Used word processing software

e.g., Word, TextEdit, Google Docs

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q020C

Have you:

Created presentations, or documents with text and pictures, tables or charts

e.g., PowerPoint, Prezi, Keynote, Google Slides

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q020D

Have you:

Used spreadsheet software basic functions

e.g., using Excel to compute sum, average, median

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q020E

Have you:

Used spreadsheet software advanced functions to organize and analyze data

e.g., conditional logic, macros, vlookup functions

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q020F

Have you:

Used software to edit photos, video or audio files

e.g., Adobe Photoshop, Audacity, Final Cut Pro X

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q020G

Have you:

Written code in a programming language

e.g., Java, Python

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q020Z

Have you:

None of these

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_R030

During the past 12 months, which of the following Internet-related activities have you carried out?

Select all that apply.

Digital skills (DS) - Question identifier:DS_Q030A

Have you:

Deleted your browser history

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q030B

Have you:

Blocked emails, including junk mail and spam

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q030C

Have you:

Blocked other types of messages

e.g., messages on instant messaging apps or social network accounts

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q030D

Have you:

Manually unsubscribed from emails or text messages sent from businesses

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q030E

Have you:

Manually marked an unsolicited email as spam in your inbox

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q030F

Have you:

Downloaded files from the Internet to your computer or other devices

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q030G

Have you:

Uploaded files or photos to an online data storage space

e.g., iCloud, Google Drive, Dropbox

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q030H

Have you:

Enabled automatic updates for, or manually updated, operating systems on your mobile devices

  • 1: Yes
  • 2: No

Digital skills (DS) - Question identifier:DS_Q030Z

Have you:

None of these

  • 1: Yes
  • 2: No

Security, privacy and trust (SP)

Security, privacy and trust (SP) - Question identifier:SP_Q010A

Have you carried out any of the following to manage access to your personal data over the Internet during the past 12 months? Have you:

Restricted or refused access to your geographical location

Examples of personal data include name, date of birth, identity card number, contact details, credit card number, photos, geographical location.

Select all that apply.

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q010B

Have you carried out any of the following to manage access to your personal data over the Internet during the past 12 months? Have you:

Refused allowing the use of personal data for advertising purposes

Examples of personal data include name, date of birth, identity card number, contact details, credit card number, photos, geographical location.

Select all that apply.

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q010C

Have you carried out any of the following to manage access to your personal data over the Internet during the past 12 months? Have you:

Checked that the website where you provided personal data was secure
e.g., https sites, safety logo or certificate

Examples of personal data include name, date of birth, identity card number, contact details, credit card number, photos, geographical location.

Select all that apply.

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q010D

The following questions are about your security, privacy practices and trust when using the Internet for personal use, from any location. Exclude business-related use.
Have you carried out any of the following to manage access to your personal data over the Internet during the past 12 months? Have you:

Changed the privacy settings on accounts or apps to limit your profile or personal information

Examples of personal data include name, date of birth, identity card number, contact details, credit card number, photos, geographical location.

Select all that apply.

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q010Z

Have you carried out any of the following to manage access to your personal data over the Internet during the past 12 months? Have you:

None of these

Examples of personal data include name, date of birth, identity card number, contact details, credit card number, photos, geographical location.

Select all that apply.

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_R020

Some accounts or applications allow users to enable optional security features. During the past 12 months, did you enable any of the following to verify your identity when accessing accounts or applications over the Internet?

Select all that apply.

Security, privacy and trust (SP) - Question identifier:SP_Q020A

Did you enable:

Answers to personalized security questions

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q020B

Did you enable:

Partner login

e.g., social networking or bank account verification to access or create accounts for other applications or services

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q020C

Did you enable:

Two-factor authentication or two-step verification

e.g., after initial username and password entered, code sent to your cellular phone through text message or email to access your account

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q020D

Did you enable:

Biometric security features for online functions

e.g., fingerprint or facial recognition
Exclude unlocking home screens on devices.

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q020E

Did you enable:

Password manager program

e.g., saved passwords through browser

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q020F

Did you enable:

Other optional security features

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q020Z

Did you enable:

Did not enable any optional security features to verify my identity

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q030A

How concerned are you about security and privacy threats when you use the following applications or digital technologies?
Online shopping sites or applications

  • 1: Extremely concerned
  • 2: Very concerned
  • 3: Somewhat concerned
  • 4: A little bit concerned
  • 5: Not concerned at all

Security, privacy and trust (SP) - Question identifier:SP_Q30B

How concerned are you about security and privacy threats when you use the following applications or digital technologies?
Social networking sites

  • 1: Extremely concerned
  • 2: Very concerned
  • 3: Somewhat concerned
  • 4: A little bit concerned
  • 5: Not concerned at all

Security, privacy and trust (SP) - Question identifier:SP_Q030C

How concerned are you about security and privacy threats when you use the following applications or digital technologies?
Smart speakers

e.g., Google Home, Amazon Echo

  • 1: Extremely concerned
  • 2: Very concerned
  • 3: Somewhat concerned
  • 4: A little bit concerned
  • 5: Not concerned at all

Security, privacy and trust (SP) - Question identifier:SP_Q030D

How concerned are you about security and privacy threats when you use the following applications or digital technologies?
Other Smart home devices

e.g., thermostats, locks, TVs, plugs or lights

  • 1: Extremely concerned
  • 2: Very concerned
  • 3: Somewhat concerned
  • 4: A little bit concerned
  • 5: Not concerned at all

Security, privacy and trust (SP) - Question identifier:SP_Q030E

How concerned are you about security and privacy threats when you use the following applications or digital technologies?
Internet-connected wearable smart devices

e.g., smart watch, Fit Bit, glucose monitoring device

  • 1: Extremely concerned
  • 2: Very concerned
  • 3: Somewhat concerned
  • 4: A little bit concerned
  • 5: Not concerned at all

Security, privacy and trust (SP) - Question identifier:SP_Q030F

How concerned are you about security and privacy threats when you use the following applications or digital technologies?
Online data storage space

e.g., iCloud, Google Drive, Dropbox

  • 1: Extremely concerned
  • 2: Very concerned
  • 3: Somewhat concerned
  • 4: A little bit concerned
  • 5: Not concerned at all

Security, privacy and trust (SP) - Question identifier:SP_R040

During the past 12 months, which of the following cyber security incidents have you experienced over the Internet?

Select all that apply

Security, privacy and trust (SP) - Question identifier:SP_Q040A

Did you experience:

A virus or other computer infection

e.g., worm or Trojan

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q040B

Did you experience:

Fraudulent use of your identity

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q040C

Did you experience:

Received fraudulent emails or unsolicited spam

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q040D

Did you experience:

Hacked accounts or fraudulent messages sent from your accounts

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q040E

Did you experience:

Getting redirected to fraudulent websites asking for personal information

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q040F

Did you experience:

Fraudulent payment card use

e.g., credit, debit

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q040G

Did you experience:

Loyalty program points fraud

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q040H

Did you experience:

Asked to pay a cyber-ransom

e.g., extorsion, ransomware

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q040I

Did you experience:

Other cyber security incident

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q040Z

Did you experience:

No cyber security incident

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q050

Did you experience a financial loss from any of the cyber security incidents that you experienced during the past 12 months?

Include only monetary loss that you did not receive back or recover from.

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_R060

What actions did you take following the cyber security incidents in the past 12 months?

Protection software: Also known as cyber security software, any computer program designed to enhance information security and defend computer devices against intrusion and unauthorized use of resources.
Select all that apply.

Security, privacy and trust (SP) - Question identifier:SP_Q060A

Have you:

Reported the incident to the company through which the incident occurred

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q060B

Have you:

Reported the incident to a governmental authority

e.g., police, Spam Reporting Center

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q060C

Have you:

Installed, upgraded or subscribed to a protection software

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q060D

Have you:

Started carefully reading terms and conditions related to subscriptions and applications

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q060E

Have you:

Changed passwords more frequently

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q060F

Have you:

Deleted accounts associated with the security incidents

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q060G

Have you:

Changed credit or debit card number associated with the incidents

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q060H

Have you:

Other action

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q060Z

Have you:

No action

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_R070

Have you done any of the following to protect your laptop or computer from cyber security incidents?

Select all that apply.

Security, privacy and trust (SP) - Question identifier:SP_Q070A

Did you:

Enable automatic updates on your operating systems

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q070B

Did you:

Manually update your operating systems on a regular basis

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q070C

Did you:

Use additional cyber security measures beyond the default software

e.g., Norton, McAfee, Avast, Virtual Private Network

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q070D

Did you:

Use other measure to protect laptop or computer

  • 1: Yes
  • 2: No

Security, privacy and trust (SP) - Question identifier:SP_Q070Z

Did you:

No measure taken to protect laptop or computer

  • 1: Yes
  • 2: No

Labour market activities (LMAM)

Labour market activities (LMAM) - Question identifier:LMAM_R01

Many of the following questions concern #{__DT_YOUR2} activities last week.

Last week is from #{__DT_REFBEGE} to #{__DT_REFENDE}.

Labour market activities (LMAM) - Question identifier:LMAM_Q01

Last week, did #{__DT_YOU2} work at a job or business?

Select "Yes" if #{__DT_YOU1} worked at least one hour:
• for pay (wages, salary, etc.)
• in self-employment.

Select "No" if #{__DT_YOU1}:
• #{__DT_WERE} away from work for the entire week for a reason such as vacation, illness, work schedule or layoff
• did not have a job or business.

  • 1: Yes
  • 2: No

Labour market activities (LMAM) - Question identifier:LMAM_Q02

Last week, did #{__DT_YOU2} have a job or business from which #{__DT_YOU1} #{__DT_WERE} absent?

Select "Yes" if #{__DT_YOU1}:
• #{__DT_WERE} away from work for the entire week for a reason such as vacation, illness, parental leave or work schedule
• #{__DT_WERE} self-employed with a business, but no work was available.

Select "No" if #{__DT_YOU1}:
• did not have a job or business
• had a casual job, but no work was available.

  • 1: Yes
  • 2: No

Labour market activities (LMAM) - Question identifier:LMAM_Q03

What was the main reason #{__DT_YOU2} #{__DT_WERE} absent from work last week?

  • 01: Vacation
  • 02: Own illness or disability
  • 03: Caring for own children
  • 04: Caring for elder relative (60 years of age or older)
  • 05: Maternity or parental leave
  • 06: Other personal or family responsibilities
  • 07: Labour dispute (strike or lockout) (Employees only)
  • 08: Temporary layoff due to business conditions (Employees only)
  • 09: Seasonal layoff (Employees only)
  • 10: Casual job, no work available (Employees only)
  • 11: Work schedule (e.g., 10 days on, 10 days off, employees only)
  • 12: Self-employed, no work available (Self-employed only)
  • 13: Seasonal business (Excluding employees)
  • 14: Other

Class of worker (LMA3)

Class of worker (LMA3) - Question identifier:LMA3_Q01

#{__DT_WERE_C} #{__DT_YOU2} an employee or self-employed?

Select 'Employee' if #{__DT_YOU1} worked:
• for pay (wages, salary, tips or commissions).

Select 'Self-employed' if #{__DT_YOU1} worked:
• for #{__DT_YOUR1} own business, farm or professional practice
• as an independent contractor, painter, babysitter, etc.

  • 1: Employee
  • 2: Self-employed
  • 3: Working in a family business without pay

Online work (OW)

Online work (OW) - Question identifier:OW_R40

The next questions ask about the job or business you usually worked the most hours, if you had more than one job.

Online work (OW) - Question identifier:OW_Q050

Which of the following best describes your usual place of work at your main job or business? Do you:

  • 1: Work at a fixed location outside the home
  • 2: Work outside the home with no fixed location (e.g., driving, making sales calls)
  • 3: Work at home (Include work done at the same address as your home, but on a different part of your property.)

Online work (OW) - Question identifier:OW_Q060

Excluding overtime, do you work any of your scheduled hours at home?

  • 1: Yes
  • 2: No

Online work (OW) - Question identifier:OW_R70

During the past 12 months, have you done any telework from any of the following locations?

Telework is a flexible work arrangement whereby employees have approval to carry out some or all of their work duties from a place other than the employer's office.

Select all that apply.

Online work (OW) - Question identifier:OW_Q070A

Was it from:

Home

  • 1: Yes
  • 2: No

Online work (OW) - Question identifier:OW_Q070B

Was it from:

Co-working spaces

Co-working spaces:
Coworking is a way of working that includes the use of an office or other working environment by people who are self-employed or working for different employers, typically so as to share office space, equipment, ideas, and knowledge.

  • 1: Yes
  • 2: No

Online work (OW) - Question identifier:OW_Q070C

Was it from:

Other locations

  • 1: Yes
  • 2: No

Online work (OW) - Question identifier:OW_Q070Z

Did not do any teleworking in past 12 months

  • 1: Yes
  • 2: No

Online work (OW) - Question identifier:OW_Q80

During the past 12 months, have you used an Internet-connected device at home that was provided by your employer?

  • 1: Yes
  • 2: No

Online work (OW) - Question identifier:OW_Q90

During the past 12 months, was there an expectation from your employer that you use the Internet to stay connected outside of your regular work hours?

  • 1: Yes
  • 2: No

Online work (OW) - Question identifier:OW_R740

The following question is about money that you personally earned online in the past 12 months. Please remember that your answers will be kept strictly confidential.

Online work (OW) - Question identifier:OW_Q100A

During the past 12 months, how much did you personally earn by doing the following activities online?
Selling physical goods online that you built or created

Min = 0; Max = 99999999

e.g., Etsy, eBay, Facebook Marketplace, Kijiji

Online work (OW) - Question identifier:OW_Q100B

During the past 12 months, how much did you personally earn by doing the following activities online?
Selling services via online bulletin boards

Min = 0; Max = 99999999

e.g., Craigslist, Kijiji

Exclude online freelancing.

Online work (OW) - Question identifier:OW_Q100C

During the past 12 months, how much did you personally earn by doing the following activities online?
Providing platform-based peer-to-peer accommodation services

Min = 0; Max = 99999999

e.g., Airbnb, FlipKey

Online work (OW) - Question identifier:OW_Q100D

During the past 12 months, how much did you personally earn by doing the following activities online?
Providing platform-based peer-to-peer ride and delivery services

Min = 0; Max = 99999999

e.g., Uber, Lyft, Skip the Dishes, UberEats

Online work (OW) - Question identifier:OW_Q100E

During the past 12 months, how much did you personally earn by doing the following activities online?
Providing other platform-based peer-to-peer services

Min = 0; Max = 99999999

e.g., AskforTask,Task Rabbit

Online work (OW) - Question identifier:OW_Q100F

During the past 12 months, how much did you personally earn by doing the following activities online?
Online freelancing

Min = 0; Max = 99999999

e.g., Upwork, Freelancer, Catalant, Proz, Fiverr

Include online freelancing advertised through online bulletin boards or a personal website.
Exclude services you provided in person.

Online work (OW) - Question identifier:OW_Q100G

During the past 12 months, how much did you personally earn by doing the following activities online?
Crowd-based microwork

Min = 0; Max = 99999999

e.g., Amazon Mechanical Turk, CloudFlower, Figure Eight

Online work (OW) - Question identifier:OW_Q100H

During the past 12 months, how much did you personally earn by doing the following activities online?
Earning income through online advertisements and sponsored content

Min = 0; Max = 99999999

e.g., social media, blogs, podcasts, YouTube and personal websites

Online work (OW) - Question identifier:OW_Q100I

During the past 12 months, how much did you personally earn by doing the following activities online?
Other activities

Min = 0; Max = 99999999

Household internet connection (HA)

Household internet connection (HA) - Question identifier:HA_R010

The following questions are about your household Internet connection.

Note: Press the help button (?) for additional information.
Select all that apply.

Household internet connection (HA) - Question identifier:HA_Q010A

How is your household currently connected to the Internet?

Is it:

Fiber-optic

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010B

How is your household currently connected to the Internet?

Is it:

Cable Internet

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010C

How is your household currently connected to the Internet?

Is it:

Digital subscriber line (DSL)

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010D

How is your household currently connected to the Internet?

Is it:

Dial-up through telephone line

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010E

How is your household currently connected to the Internet?

Is it:

Mobile data plan

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010F

How is your household currently connected to the Internet?

Is it:

Other fixed LTE hotspot

e.g., TurboStick, SmartHub

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010G

How is your household currently connected to the Internet?

Is it:

Fixed wireless, point-to-point

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010H

How is your household currently connected to the Internet?

Is it:

Satellite broadband

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010I

How is your household currently connected to the Internet?

Is it:

Municipal wireless

e.g., wireless Internet provided in the city

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010J

How is your household currently connected to the Internet?

Is it:

Other type of home Internet connection

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010K

How is your household currently connected to the Internet?

Is it:

No access to Internet at home

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q010Z

How is your household currently connected to the Internet?

Is it:

Don't know

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q020A

Is the maximum advertised download speed of your home Internet connection less than 50 megabits per second (Mbps) or, 50 Mbps or more?
Less than 50 Mbps

Is it:

  • 1: Less than 5 Mbps
  • 2: 5 Mbps to less than 20 Mbps
  • 3: 20 Mbps to less than 50 Mbps
  • 4: Don't know

Household internet connection (HA) - Question identifier:HA_Q020B

Is the maximum advertised download speed of your home Internet connection less than 50 megabits per second (Mbps) or, 50 Mbps or more?
50 Mbps or more

Is it:

  • 1: 50 Mbps to less than 100 Mbps
  • 2: 100 Mbps or more
  • 3: Don't know

Household internet connection (HA) - Question identifier:HA_Q020C

Is the maximum advertised download speed of your home Internet connection less than 50 megabits per second (Mbps) or, 50 Mbps or more?
Is it:

Don't know

  • 1: Yes
  • 2: No

Household internet connection (HA) - Question identifier:HA_Q030A

During the past month, how often did you experience problems with the quality or speed of your home Internet connection which made it difficult to do the following activities?
Playing video games online

  • 1: Everyday
  • 2: A few times a week
  • 3: Once a week
  • 4: Two or three times a month
  • 5: Once a month
  • 6: Not in the past month

Household internet connection (HA) - Question identifier:HA_Q030B

During the past month, how often did you experience problems with the quality or speed of your home Internet connection which made it difficult to do the following activities?
Streaming video content

  • 1: Everyday
  • 2: A few times a week
  • 3: Once a week
  • 4: Two or three times a month
  • 5: Once a month
  • 6: Not in the past month

Household internet connection (HA) - Question identifier:HA_Q030C

During the past month, how often did you experience problems with the quality or speed of your home Internet connection which made it difficult to do the following activities?
Listening to content online

  • 1: Everyday
  • 2: A few times a week
  • 3: Once a week
  • 4: Two or three times a month
  • 5: Once a month
  • 6: Not in the past month

Household internet connection (HA) - Question identifier:HA_Q030D

During the past month, how often did you experience problems with the quality or speed of your home Internet connection which made it difficult to do the following activities?
Making purchases online

  • 1: Everyday
  • 2: A few times a week
  • 3: Once a week
  • 4: Two or three times a month
  • 5: Once a month
  • 6: Not in the past month

Household internet connection (HA) - Question identifier:HA_Q030E

During the past month, how often did you experience problems with the quality or speed of your home Internet connection which made it difficult to do the following activities?
Doing work-related activities online

e.g., selling, teleworking

  • 1: Everyday
  • 2: A few times a week
  • 3: Once a week
  • 4: Two or three times a month
  • 5: Once a month
  • 6: Not in the past month

Household internet connection (HA) - Question identifier:HA_Q030F

During the past month, how often did you experience problems with the quality or speed of your home Internet connection which made it difficult to do the following activities?
Communicating with friends and family online

e.g., emailing, using social networking

  • 1: Everyday
  • 2: A few times a week
  • 3: Once a week
  • 4: Two or three times a month
  • 5: Once a month
  • 6: Not in the past month

Impacts of Internet use from COVID (CV)

Impacts of Internet use from COVID (CV) - Question identifier:CV_R010

The following questions are about how the COVID-19 pandemic has impacted your use of digital technologies.

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q010A

Compared to before the COVID-19 pandemic, are you currently engaging in the following activities more often, less often, or about the same?

Used the Internet to work at home

e.g., telework

  • 1: More often
  • 2: Less often
  • 3: About the same
  • 4: Not applicable

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q010B

Compared to before the COVID-19 pandemic, are you currently engaging in the following activities more often, less often, or about the same?

Used the Internet to earn income

Exclude telework.

e.g., platform based peer-to-peer services, online freelancing, crowd-based microwork

  • 1: More often
  • 2: Less often
  • 3: About the same
  • 4: Not applicable

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q010C

Compared to before the COVID-19 pandemic, are you currently engaging in the following activities more often, less often, or about the same?

Done online training or learning

  • 1: More often
  • 2: Less often
  • 3: About the same
  • 4: Not applicable

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q010D

Compared to before the COVID-19 pandemic, are you currently engaging in the following activities more often, less often, or about the same?

Used video conferencing services to communicate with family or friends

e.g., Zoom

  • 1: More often
  • 2: Less often
  • 3: About the same
  • 4: Not applicable

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q010E

Compared to before the COVID-19 pandemic, are you currently engaging in the following activities more often, less often, or about the same?

Subscribed to a meal delivery service

e.g., GoodFood, MissFresh

  • 1: More often
  • 2: Less often
  • 3: About the same
  • 4: Not applicable

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q010F

Compared to before the COVID-19 pandemic, are you currently engaging in the following activities more often, less often, or about the same?

Ordered groceries online, either to be delivered or picked-up

  • 1: More often
  • 2: Less often
  • 3: About the same
  • 4: Not applicable

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q010G

Compared to before the COVID-19 pandemic, are you currently engaging in the following activities more often, less often, or about the same?

Bought other physical goods online

  • 1: More often
  • 2: Less often
  • 3: About the same
  • 4: Not applicable

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q010H

Compared to before the COVID-19 pandemic, are you currently engaging in the following activities more often, less often, or about the same?

Watched streamed video content

e.g., Netflix, Crave, news, concerts, fitness

  • 1: More often
  • 2: Less often
  • 3: About the same
  • 4: Not applicable

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q010I

Compared to before the COVID-19 pandemic, are you currently engaging in the following activities more often, less often, or about the same?

Used online government services

  • 1: More often
  • 2: Less often
  • 3: About the same
  • 4: Not applicable

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q020A

During the COVID-19 pandemic, did you engage in any of the following activities for the very first time?

Have you:
Used the Internet to work at home

e.g., telework

  • 1: Yes
  • 2: No

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q020B

During the COVID-19 pandemic, did you engage in any of the following activities for the very first time?

Have you:
Used the Internet to earn income

Exclude telework.

e.g., platform based peer-to-peer services, online freelancing, crowd-based microwork

  • 1: Yes
  • 2: No

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q020C

During the COVID-19 pandemic, did you engage in any of the following activities for the very first time?

Have you:
Done online training or learning

  • 1: Yes
  • 2: No

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q020D

During the COVID-19 pandemic, did you engage in any of the following activities for the very first time?

Have you:
Used video conferencing services to communicate with family or friends

e.g., Zoom

  • 1: Yes
  • 2: No

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q020E

During the COVID-19 pandemic, did you engage in any of the following activities for the very first time?

Have you:
Subscribed to a meal delivery service

e.g., GoodFood, MissFresh

  • 1: Yes
  • 2: No

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q020F

During the COVID-19 pandemic, did you engage in any of the following activities for the very first time?

Have you:
Ordered groceries online, either to be delivered or picked-up

  • 1: Yes
  • 2: No

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q020G

During the COVID-19 pandemic, did you engage in any of the following activities for the very first time?

Have you:
Bought other physical goods online

  • 1: Yes
  • 2: No

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q020H

During the COVID-19 pandemic, did you engage in any of the following activities for the very first time?

Have you:
Watched streamed video content

e.g., Netflix, Crave, news, concerts, fitness

  • 1: Yes
  • 2: No

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q020I

During the COVID-19 pandemic, did you engage in any of the following activities for the very first time?

Have you:
Used online government services

  • 1: Yes
  • 2: No

Impacts of Internet use from COVID (CV) - Question identifier:CV_Q020Z

During the COVID-19 pandemic, did you engage in any of the following activities for the very first time?

Have you:
Did not do any of these activities for the first time during the pandemic

  • 1: Yes
  • 2: No

General health (GEN)

General health (GEN) - Question identifier:GEN_R01

The following question is about health. By health, we mean not only the absence of disease or injury but also physical, mental and social well-being.

General health (GEN) - Question identifier:GEN_Q01

In general, how is #{__DT_YOUR2} health? Would you say:

Perceived health refers to the perception of a person's health in general, either by the person themselves or, in the case of proxy response, by the person responding. Health means not only the absence of disease or injury but also physical, mental and social well being.

  • 1: Excellent
  • 2: Very good
  • 3: Good
  • 4: Fair
  • 5: Poor

Aboriginal identity (ABM)

Aboriginal identity (ABM) - Question identifier:ABM_R01

#{__DT_ARE_C} #{__DT_YOU2} an Aboriginal person, that is, First Nations (North American Indian), Métis or Inuk (Inuit)?

Note: First Nations (North American Indian) includes Status and Non-Status Indians.

Aboriginal identity (ABM) - Question identifier:ABM_Q01

Would you say:

No, not an Aboriginal person

  • 1: Yes
  • 2: No

Aboriginal identity (ABM) - Question identifier:ABM_Q02

Would you say:

Yes, First Nations (North American Indian)

  • 1: Yes
  • 2: No

Aboriginal identity (ABM) - Question identifier:ABM_Q03

Would you say:

Yes, Métis

  • 1: Yes
  • 2: No

Aboriginal identity (ABM) - Question identifier:ABM_Q04

Would you say:

Yes, Inuk (Inuit)

  • 1: Yes
  • 2: No

Population group (PG)

Population group (PG) - Question identifier:PG_R01

The following question collects information in accordance with the Employment Equity Act and its Regulations and Guidelines to support programs that promote equal opportunity for everyone to share in the social, cultural, and economic life of Canada.

Select all that apply.

Population group (PG) - Question identifier:PG_Q01

Are you:

White

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q02

Are you:

South Asian

e.g.,East Indian, Pakistani, Sri Lankan

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q03

Are you:

Chinese

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q04

Are you:

Black

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q05

Are you:

Filipino

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q06

Are you:

Arab

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q07

Are you:

Latin American

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q08

Are you:

Southeast Asian

e.g.,Vietnamese, Cambodian, Laotian, Thai

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q09

Are you:

West Asian

e.g., Iranian, Afghan

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q10

Are you:

Korean

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q11

Are you:

Japanese

  • 1: Yes
  • 2: No

Population group (PG) - Question identifier:PG_Q12

Are you:

Other

  • 1: Yes
  • 2: No

Language (LAN)

Language (LAN) - Question identifier:LAN_Q01

Can #{__DT_YOU2} speak English or French well enough to conduct a conversation?

Knowledge of official languages refers to whether the person can conduct a conversation in English only, French only, in both or in neither language. For a child who has not yet learned to speak, this includes languages that the child is learning to speak at home.

  • 1: English only
  • 2: French only
  • 3: Both English and French
  • 4: Neither English nor French

Language (LAN) - Question identifier:LAN_Q02A

What language #{__DT_DOVERB} #{__DT_YOU2} speak most often at home?
English

  • 1: Yes
  • 2: No

Language (LAN) - Question identifier:LAN_Q02B

What language #{__DT_DOVERB} #{__DT_YOU2} speak most often at home?
French

  • 1: Yes
  • 2: No

Language (LAN) - Question identifier:LAN_Q02C

What language #{__DT_DOVERB} #{__DT_YOU2} speak most often at home?
Other

  • 1: Yes
  • 2: No

Language (LAN) - Question identifier:LAN_Q04A

What is the language that #{__DT_YOU2} first learned at home in childhood and still understand#{__DT_S}?

If #{__DT_YOU2} no longer understand#{__DT_S} the first language learned, indicate the second language learned.
English

  • 1: Yes
  • 2: No

Language (LAN) - Question identifier:LAN_Q04B

What is the language that #{__DT_YOU2} first learned at home in childhood and still understand#{__DT_S}?

If #{__DT_YOU2} no longer understand#{__DT_S} the first language learned, indicate the second language learned.
French

  • 1: Yes
  • 2: No

Language (LAN) - Question identifier:LAN_Q04C

What is the language that #{__DT_YOU2} first learned at home in childhood and still understand#{__DT_S}?

If #{__DT_YOU2} no longer understand#{__DT_S} the first language learned, indicate the second language learned.
Other

  • 1: Yes
  • 2: No

Education (ED)

Education (ED) - Question identifier:ED_Q05

What is the highest certificate, diploma or degree that #{__DT_YOU2} #{__DT_HAVE} completed?

  • 1: Less than high school diploma or its equivalent
  • 2: High school diploma or a high school equivalency certificate
  • 3: Trades certificate or diploma
  • 4: College, CEGEP or other non-university certificate or diploma (other than trades certificates or diplomas)
  • 5: University certificate or diploma below the bachelor's level
  • 6: Bachelor's degree (e.g., B.A., B.A. (Hons), B.Sc., B.Ed., LL.B.)
  • 7: University certificate, diploma or degree above the bachelor's level

Education (ED) - Question identifier:ED_Q10

#{__DT_ARE_C} #{__DT_YOU2} currently attending a school, college, CEGEP or university?

Report only attendance for courses that can be used as credits towards a certificate, diploma or degree. Distance learning for credit is included.

  • 1: Yes
  • 2: No

Education (ED) - Question identifier:ED_Q20

#{__DT_ARE_C} #{__DT_YOU2} enrolled as a full-time or part-time student?

Each educational institution classifies students as full-time or part-time depending on the type of program, and the number of courses, credits or hours of instruction.

  • 1: Full-time student
  • 2: Part-time student

Disability status (FD)

Disability status (FD) - Question identifier:FD_R010

The following are some general questions which will help us compare Internet use and digital technology use of people across Canada.

Disability status (FD) - Question identifier:FD_Q020

Using a scale of 0 to 10, where 0 means "Very dissatisfied" and 10 means "Very satisfied", how do you feel about your life as a whole right now?

  • 01: 0 Very dissatisfied
  • 02: 2
  • 03: 3
  • 04: 4
  • 05: 5
  • 06: 6
  • 07: 7
  • 08: 8
  • 09: 9
  • 10: 10
  • 11: 10 Very satisfied

Disability status (FD) - Question identifier:FD_Q10

Are you a person with a disability?

A person with a disability has a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and considers himself or herself to be disadvantaged within society by reason of that impairment, or believes that individuals within society are likely to consider him or her to be disadvantaged by reason of that impairment. Persons with disabilities are also those whose functional limitations owing to their impairment have been accommodated in their current job or workplace.

  • 1: Yes
  • 2: No
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