National Occupational Classification (NOC) 2016 Version 1.1

6 - Sales and service occupations

This category contains retail and wholesale sales occupations and customer and personal service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

Sales and service occupations can be linked, for the most part, to formal post-secondary or occupation-specific training programs. Others are characterized by periods of formal on-the-job training. Apprenticeship training is available for some specialized service occupations. Progression from sales and service occupations to positions of increased responsibility, or supervision, usually requires occupational experience and may require completion of related training programs.

62 - Retail sales supervisors and specialized sales occupations

This major group comprises supervisory occupations in retail sales, and sales occupations requiring a related post-secondary degree or diploma, or specialized training courses and, in some cases, licensure. It includes retail sales supervisors, technical sales specialists in wholesale trade, retail and wholesale buyers, insurance agents and brokers, real estate agents and salespersons and financial sales representatives.

621 - Retail sales supervisors

This minor group includes retail sales supervisors. They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

6211 - Retail sales supervisors

Retail sales supervisors supervise and co-ordinate the activities of workers in the following unit groups: Retail Salespersons (6421), Cashiers (6611), Store Shelf Stockers, Clerks and Order Fillers (6622) and Other Sales Related Occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

• Illustrative example(s)

  • department store supervisor
  • head cashier
  • liquor store supervisor
  • produce department supervisor
  • rental service supervisor
  • retail sales route supervisor
  • telemarketing supervisor

  All examples

• Exclusion(s)

  • Retail and wholesale trade managers (See 0621 Retail and wholesale trade managers)
  • Service supervisors (See 631 Service supervisors)
  • Supervisors of technical salespersons (See 6221 Technical sales specialists - wholesale trade)

• Main duties

  Retail sales supervisors perform some or all of the following duties:

  • Supervise and co-ordinate sales staff and cashiers
  • Assign sales workers to duties and prepare work schedules
  • Authorize payments and the return of merchandise
  • May perform the same duties as workers supervised
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Maintain specified inventory and order merchandise
  • Prepare reports regarding sales volumes, merchandising and personnel matters
  • Hire and train or arrange for the training of new sales staff and monitor and report on performance
  • Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
  • May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries

• Employment requirements

  • Completion of secondary school is usually required.
  • Previous retail sales experience as a retail salesperson or sales clerk, cashier, telemarketer, door-to-door salesperson or rental agent is usually required.

• Additional information

  • Progression to management positions in retail trade is possible with additional training or experience.