Payment collection rate

1. - Total payment collection rate

Total collection rate is the total amount received divided by the total amount due. Some arrears payments received in the fiscal year pay down arrears that accrued before the fiscal year. Occasionally, these payments can be substantial, and because there is no corresponding payment due transaction, may result in a collection rate that is greater than 100 percent. This is particularly true for the beneficiary category unknown, as often these are older cases that no longer have ongoing regular payment due, but remain enrolled because arrears are still owing.