Variant of CIP 2016 - Primary groupings

• 07 - Mathematics, computer and information sciences
• 11. - Computer and information sciences and support services
• 11.10 - Computer/information technology administration and management

11.1006 - Computer support specialist

This instructional program class comprises any program that prepares individuals to provide technical assistance, support, and advice to computer users to help troubleshoot software and hardware problems. These programs include courses in computer concepts, information systems, networking, operating systems, computer hardware, the Internet, software applications, help desk concepts and problem solving, and principles of customer service.

• Illustrative example(s)

  • computer call centre specialist
  • computer help desk specialist
  • computer support specialist
  • computer technical support specialist
  • information technology contact centre - customer care agent
  • information technology contact centre - technical support agent
  • information technology support specialist
  • IT support specialist

  All examples

• Exclusion(s)

  • call centre service representative(52.0411)
  • computer and network support technician(11.1001)
  • computer service technician(47.0104)