Variant of CIP 2000 - NGS University-level Historical Groupings

• 9 - Other
• 99 - Programs Below University Level and Not-for-credit

52.0406 - Receptionist

This instructional program class comprises any program that prepares individuals to perform frontline public relations duties for a business, organization, or answering service. These programs include courses in telephone answering techniques, responding to information requests, keeping caller and/or visitor records, placing business calls, operating telephone switchboards and/or other communications equipment, relaying incoming and interoffice calls, schedule maintenance, and public relations skills.

• Example Program Names:

  • Receptionist
  • Switchboard operator
  • Telephone operator

• Exclusion

  • Dental receptionist(51.0712)
  • Secretary-receptionist(52.0401)
  • Customer service(52.0411)