Variant of NAICS 2007 - Labour Force Survey (LFS) Industries

561420 - Telephone Call CentresCAN

This Canadian industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting products or services; taking orders; and raising funds for clients. This industry also includes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.

  • Example Activities:

    • Answering services, telephone
    • Floral wire service
    • Message service, telephone answering
    • Telemarketing bureaus
    • Telemarketing service on a contract or fee basis
    • Telephone answering services
    • Telephone call centre
    • Telephone message service
    • Telephone solicitation service on a contract or fee basis
    • Voice mail box services
    • Wake up call services
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