Variant of NAICS 2007 - Labour Force Survey (LFS) Industries

7 - Services-Producing Sector

12 - Business, building and other support services

56 - Administrative and Support, Waste Management and Remediation Services

This sector comprises two different types of establishments: those primarily engaged in activities that support the day-to-day operations of other organizations; and those primarily engaged in waste management activities.

The first type of establishment is engaged in activities such as administration, hiring and placing personnel, preparing documents, taking orders from clients, collecting payments for claims, arranging travel, providing security and surveillance, cleaning buildings, and packaging and labelling products. These activities are often undertaken, in-house, by establishments found in many sectors of the economy. The establishments classified to this sector specialize in one or more of these activities and can therefore provide services to clients in a variety of industries and, in some cases, to households.

Waste management establishments are engaged in the collection, treatment and disposal of waste material, the operation of material recovery facilities, the remediation of polluted sites and the cleaning of septic tanks.

561 - Administrative and Support Services

This subsector comprises establishments primarily engaged in activities that support the day-to-day operations of other organizations. This includes activities such as administration, hiring and placing personnel, preparing documents, taking orders from clients, collecting payments for claims, arranging travel, providing security and surveillance, cleaning buildings, and packaging and labelling products. These activities are often undertaken in-house by establishments found in many sectors of the economy, but the establishments of this subsector specialize in one or more of these activities and can therefore provide services to clients in a variety of industries and, in some cases, to households. The individual industries of this subsector are defined on the basis of the particular process in which they are engaged and the particular services they provide.

5614 - Business Support Services

This industry group comprises establishments primarily engaged in providing business support services, such as preparing documents, operating telephone call centres, operating business service centres, collecting unpaid claims, and providing credit information.

56142 - Telephone Call Centres

This industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting products or services; taking orders; and raising funds for clients. This industry also includes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.

  • Exclusion(s):

    Establishments primarily engaged in:

    • taking orders in offices of mail-order houses (See 454113 Mail-Order Houses)
    • providing paging services (See 51721 Wireless Telecommunications Carriers (except Satellite))
    • gathering, recording, tabulating, and presenting marketing and public opinion data (See 54191 Marketing Research and Public Opinion Polling)
    • organizing and conducting fund-raising campaigns for others (See 56149 Other Business Support Services)
561420 - Telephone Call CentresCAN

This Canadian industry comprises establishments primarily engaged in receiving and/or making telephone calls for others. These establishments are engaged in activities such as soliciting or providing information; promoting products or services; taking orders; and raising funds for clients. This industry also includes establishments primarily engaged in answering telephone calls and relaying messages to clients; and establishments primarily engaged in providing voice mailbox services.

  • Example Activities:

    • Answering services, telephone
    • Floral wire service
    • Message service, telephone answering
    • Telemarketing bureaus
    • Telemarketing service on a contract or fee basis
    • Telephone answering services
    • Telephone call centre
    • Telephone message service
    • Telephone solicitation service on a contract or fee basis
    • Voice mail box services
    • Wake up call services
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