National Occupational Classification (NOC) 2021 Version 1.0

• 6 - Sales and service occupations
• 64 - Sales and service representatives and other customer and personal services occupations
• 644 - Occupations in customer, information and protective services
• 6440 - Customer and information services representatives

64401 - Postal services representatives

Postal services representatives serve customers and record transactions at sales counters and postal wickets. They maintain inventory and order supplies in post offices and internal mail rooms. They are employed by Canada Post Corporation, courier and parcel express companies and establishments throughout the public and private sectors.

• Illustrative example(s)

  • bus parcel express clerk
  • express mail service clerk
  • mail clerk
  • mail room clerk
  • postal counter clerk
  • postal wicket clerk

  All examples

• Exclusion(s)

  • Couriers and messengers (See 74102 Couriers and messengers)
  • Letter carriers (See 74101 Letter carriers)
  • Mail and parcel sorters and related occupations (See 74100 Mail and parcel sorters and related occupations)
  • Supervisors, mail and message distribution occupations (See 72025 Supervisors, mail and message distribution occupations)

• Main duties

  This group performs some or all of the following duties:

  • Calculate and affix the correct postage on letters, parcels and registered mail and receive payment from customers
  • Sell stamps, prepaid mail and courier envelopes and money orders
  • Route mail to the proper delivery stream
  • Sign or obtain signatures from recipients for registered or special delivery mail and keep records
  • Answer inquiries and complete forms regarding change of address, theft or loss of mail
  • Record and balance daily transactions.

• Employment requirements

  • Completion of secondary school and some college office administration courses may be required.
  • On-the-job training is required.
  • Physical fitness may be required for some occupations in this unit group.

• Additional information

  • Progression to supervisory or facility management positions is possible with additional training or experience.