National Occupational Classification (NOC) 2021 Version 1.0

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National Occupational Classification (NOC) 2021 Version 1.0
Introduction
Hierarchical structure

64313 - Ground and water transport ticket agents, cargo service representatives and related clerks

Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

  • Illustrative example(s)

    • bus ticket agent
    • cargo customer service representative - railway
    • counter service agent - railway
    • railway passenger agent
    • railway reservations clerk
    • reservations clerk - cruise line
    • ticket agent (except airline)

    All examples

  • Exclusion(s)

    • Accommodation, travel, tourism and related services supervisors (See 62022 Accommodation, travel, tourism and related services supervisors)
    • Airline ticket and service agents (See 64312 Airline ticket and service agents)
    • Travel counsellors (See 64310 Travel counsellors)

  • Main duties

    This group performs some or all of the following duties:

    Ticket agents

    • Answer customer inquiries, quote fares and assist clients in planning travel times and routes
    • Reserve seats for tour companies, travel agencies, wholesalers and the general public
    • Issue tickets, handle cash transactions and check baggage
    • Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.

    Cargo service representatives

    • Quote fare and rates for cargo shipment
    • Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
    • Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
    • Trace lost or misdirected passenger baggage or cargo shipment.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Up to 10 weeks of training may be provided.

  • Additional information

    • Ticket agents and cargo service representatives may perform the same duties depending on the size and location of the operations.
    • Progression to supervisory positions is possible through experience.
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