National Occupational Classification (NOC) 2021 Version 1.0

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64311 - Pursers and flight attendants

Pursers and flight attendants ensure the safety and comfort of passengers and crew members during flights. Ship pursers attend to the safety and comfort of passengers aboard ships. Airline pursers and flight attendants are employed by airline companies. Ship pursers are employed by tour boat or cruise ship companies.

  • Illustrative example(s)

    • airline purser
    • flight attendant
    • flight service director
    • passenger service director - water transportation
    • ship purser

    All examples

  • Exclusion(s)

    • Food and beverage servers (See 65200 Food and beverage servers)
    • Support occupations in accommodation, travel and facilities set-up services (See 65210 Support occupations in accommodation, travel and facilities set-up services)
  • Main duties

    This group performs some or all of the following duties:

    Flight attendants

    • Greet passengers, explain and demonstrate safety procedures, check the general condition of the aircraft cabin, ensure that all necessary supplies are on board
    • Attend to safety of passengers during take-offs, landings and emergencies
    • Serve food and beverages to passengers and make flight announcements.

    Flight pursers, customer service directors and
    passenger service directors

    • Coordinate the activities of flight attendants, provide service to passengers during flight and complete reports.

    Ship pursers

    • Supervise ship attendants and arrange activities for passengers
    • Conduct ship's business, such as signing on crew, maintaining payroll records, assisting passengers in preparing customs declarations and supervising baggage storage.
  • Employment requirements

    • Flight attendants and flight pursers require the completion of secondary school and a training program approved by Transport Canada.
    • Flight pursers/customer service directors require experience as a flight attendant.
    • Ship pursers may require experience as a ship attendant.
    • Flight attendants and ship pursers usually require experience working with the public.
  • Additional information

    • There is little mobility between airline pursers and ship pursers.
    • It is an advantage for pursers and flight attendants to speak more than one language.
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