National Occupational Classification (NOC) 2021 Version 1.0

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National Occupational Classification (NOC) 2021 Version 1.0
Introduction
Hierarchical structure

6 - Sales and service occupations

This broad category comprises middle management occupations in wholesale and retail trade, and customer services, as well as occupations concerned with wholesale and retail sales, and customer, personal and support service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

65 - Sales and service support occupations

This major group comprises sales and service support occupations. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 5. Occupations classified in TEER 5, as those included in this group with a 5 as the second digit of their code, are typically accessible with short work demonstration and no formal educational requirements.

652 - Support occupations in food, accommodation and tourism

This sub-major group comprises support occupations in food, accommodation and tourism services, and in personal services.

6521 - Support occupations in accommodation, travel, tourism and amusement services

This minor group comprises support occupations in accommodation, travel and facilities set-up services; and operators and attendants in amusement, recreation and sport. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the public and private sectors; as well as by amusement parks, fairs, exhibitions, carnivals, arenas, billiard parlours, bowling alleys, golf courses, ski centres, tennis clubs, campgrounds and other recreational and sports facilities.

65210 - Support occupations in accommodation, travel and facilities set-up services

Workers in support occupations in accommodation, travel and facilities set-up services escort guests to their rooms, carry travellers' luggage at airports, in railway stations and aboard ships, clean and maintain public areas and passengers' rooms aboard ships and trains, and set up rooms and associated furnishings, commercial displays, exhibits, equipment and booths in facilities and establishments. They are employed by hotels, conference centres, retail establishments, passenger transport companies and throughout the private and public sectors.

  • Illustrative example(s)

    • baggage porter
    • banquet porter
    • bellhop
    • cruise line passenger attendant
    • facilities porter
    • hotel doorkeeper
    • hotel guest services attendant
    • luggage attendant
    • room flipper
    • showcase installer
    • train service attendant

    All examples

  • Exclusion(s)

    • Air transport ramp attendants (See 74202 Air transport ramp attendants)
    • Hotel front desk clerks (See 64314 Hotel front desk clerks)
    • Material handlers (See 75101 Material handlers)
    • Motion pictures, broadcasting, photography and performing arts assistants and operators (See 53111 Motion pictures, broadcasting, photography and performing arts assistants and operators)

  • Main duties

    This group performs some or all of the following duties:

    Guest service attendants and baggage porters

    • Carry luggage for hotel guests, escort incoming guests to their rooms
    • Check rooms to ensure they are in order
    • Offer information regarding features of rooms, services of hotel and points of interest
    • Assist guests with special needs
    • Attend to group arrivals and departures
    • Receive and deliver items and messages for guests
    • Handle guest complaints and requests and maintain luggage storage areas.
    • Convey travellers' luggage at railway stations and airports by hand or hand truck and arrange for ground transportation.

    Ship and train service attendants

    • Set and clear tables, serve food and beverages, clean sleeping cars and cabins, make beds, wash dishes and maintain washroom supplies
    • Carry luggage for passengers aboard ships.
    • Ensure customer satisfaction and comfort.

    Facilities workers

    • Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms
    • Assemble, rotate and disassemble window displays, showcases and signage according to floor plans or instructions
    • Assist with installation of audiovisual equipment and help in resolving problems during use
    • May perform minor repairs on installations and routine maintenance of audiovisual equipment.

  • Employment requirements

    • Some secondary school education may be required.
65211 - Operators and attendants in amusement, recreation and sport

Operators and attendants in amusement, recreation and sport assist patrons, collect tickets and fees and supervise the use of recreational and sports equipment. They are employed by amusement parks, fairs, exhibitions, carnivals, arenas, billiard parlours, bowling alleys, golf courses, ski centres, tennis clubs, campgrounds and other recreational and sports facilities.

  • Illustrative example(s)

    • amusement attraction operator
    • amusement park attendant
    • amusement ride operator
    • athletic equipment custodian
    • billiard parlour attendant
    • bingo hall attendant
    • bowling alley attendant
    • campground attendant
    • campground supervisor
    • game concession operator
    • recreation attendant
    • recreational facility attendant
    • rink ice maker
    • ski lift attendant
    • sports attendant
    • tennis court attendant

    All examples

  • Inclusion(s)

    • park receptionist

  • Exclusion(s)

    • Casino workers (See 64321 Casino workers)
    • Other service support occupations (See 65329 Other service support occupations)
    • Other services supervisors (See 62029 Other services supervisors)
    • Other support occupations in personal services (See 65229 Other support occupations in personal services)
    • Program leaders and instructors in recreation, sport and fitness (See 54100 Program leaders and instructors in recreation, sport and fitness)

  • Main duties

    This group performs some or all of the following duties:

    Amusement attraction operators

    • Drive trucks, vans and other vehicles to transport amusement rides, games and other attractions to amusement attraction sites
    • Set up rides, fun houses, game concessions and other amusement attractions
    • Perform routine maintenance and safety inspections of attraction equipment
    • Operate rides and other attractions, oversee game activities and ensure safety of participants
    • May sell tickets.

    Attendants in amusement, recreation and sport

    • Collect tickets and fees, and rent or sell sports and accessory equipment
    • Schedule the use of recreational facilities such as golf courses, tennis courts, bowling alleys, fitness clubs, campgrounds and other similar facilities
    • Operate recreational facility equipment such as ski lifts, ice rink equipment and snow making machines
    • Assist patrons on and off ski lifts and amusement park rides, secure and release safety belts and bars and monitor equipment to detect wear and damage
    • Clean and maintain recreational facilities and grounds.

  • Employment requirements

    • Some secondary school education may be required.
    • On-the-job training is usually provided.
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