National Occupational Classification (NOC) 2021 Version 1.0

6 - Sales and service occupations

This broad category comprises middle management occupations in wholesale and retail trade, and customer services, as well as occupations concerned with wholesale and retail sales, and customer, personal and support service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

65 - Sales and service support occupations

This major group comprises sales and service support occupations. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 5. Occupations classified in TEER 5, as those included in this group with a 5 as the second digit of their code, are typically accessible with short work demonstration and no formal educational requirements.

651 - Sales support occupations

This sub-major group comprises cashiers and other sales support occupations.

6510 - Cashiers and other sales support occupations

This minor group comprises cashiers; service station attendants; store shelf stockers, clerks and order fillers; and other sales related occupations. They are employed in stores, restaurants, theatres, recreational and sports establishments, currency exchange booths, government offices, business offices and other service, retail and wholesale establishments; and by automotive service stations, marinas, manufacturers, telemarketing companies and call centres and warehouses; or they may be self-employed.

65100 - Cashiers

Cashiers operate cash registers, optical price scanners, computers or other equipment to record and accept payment for the purchase of goods, services and admissions. They are employed in stores, restaurants, theatres, recreational and sports establishments, currency exchange booths, government offices, business offices and other service, retail and wholesale establishments.

• Illustrative example(s)

  • box office cashier
  • cafeteria cashier
  • grocery store cashier
  • movie theatre cashier
  • office cashier
  • racetrack cashier
  • self-serve gas bar cashier

  All examples

• Exclusion(s)

  • Customer services representatives - financial institutions (See 64400 Customer services representatives - financial institutions)
  • Head cashier (See 62010 Retail sales supervisors)
  • Retail salespersons and visual merchandisers (See 64100 Retail salespersons and visual merchandisers)
  • Service station attendants (See 65101 Service station attendants)

• Main duties

  This group performs some or all of the following duties:

  • Greet customers
  • Establish or identify price of goods, services or admission and tabulate total payment required using electronic or other cash register, optical price scanner or other equipment
  • Weigh produce and bulk foods
  • Receive and process payments by cash, cheque, credit card or automatic debit
  • Wrap or place merchandise in bags
  • Provide information to customers
  • Assist sports spectators and theatre patrons with seat selection
  • Calculate foreign currency exchange
  • Calculate total payments received at end of work shift and reconcile with total sales
  • Verify the age of customers when selling lottery tickets, alcohol or tobacco products
  • May accept reservations and take-out orders
  • May also stock shelves and clean check-out counter area.

• Employment requirements

  • Some secondary school education is usually required. High school diploma may be required by some employers.
  • A casino gaming licence may be required for cashiers working in gambling casinos.

• Additional information

  • Cashiers may progress to supervisory positions, such as head cashier, with additional training or experience.

65101 - Service station attendants

Service station attendants employed in automotive service stations sell fuel and other automotive products and perform such services as fuelling, cleaning, lubricating and performing minor repairs to motor vehicles. Those employed in marinas sell fuel, rent boats and related equipment, and maintain marina facilities.

• Illustrative example(s)

  • gas station attendant (except self-serve)
  • marina attendant
  • service station attendant

  All examples

• Exclusion(s)

  • Automotive service technician (See 72410 Automotive service technicians, truck and bus mechanics and mechanical repairers)
  • Retail sales supervisors (See 62010 Retail sales supervisors)
  • Self-serve gas bar cashier (See 65100 Cashiers)
  • Service station manager (See 60020 Retail and wholesale trade managers)

• Main duties

  This group performs some or all of the following duties:

  Automotive service station attendants

  • Refuel vehicles
  • Perform minor service and maintenance such as washing the windshield, checking fluid levels and air pressure, and replacing parts such as tires, light bulbs and windshield-wiper blades
  • Receive payment from customers
  • Perform minor property maintenance duties such as sweeping service station lot, trimming shrubs, scrubbing service bays and painting curbs
  • May pick up and deliver customers' cars for service station automotive repair department.

  Marina service station attendants

  • Refuel boats
  • Pump boat's marine septic system
  • Rent boats, life jackets and other equipment and record rental data
  • Receive payment from customers
  • Maintain dock area and marina facilities and assist in seasonal moving of ramps and docks.

• Employment requirements

  • Some secondary school education is usually required.
  • Propane and natural gas pump attendants may require an operator's licence.

65102 - Store shelf stockers, clerks and order fillers

Store shelf stockers, clerks and order fillers pack customers' purchases, price items, stock shelves with merchandise, and fill online, mail and telephone orders. They are employed in retail establishments, such as grocery, hardware and department stores, and in warehouses.

• Illustrative example(s)

  • bag clerk
  • fulfillment associate
  • grocery clerk
  • grocery packer
  • price clerk - retail
  • produce clerk
  • shelf stocker - retail
  • supermarket clerk

  All examples

• Exclusion(s)

  • Cashiers (See 65100 Cashiers)
  • Material handlers (See 75101 Material handlers)
  • Other sales related occupations (See 65109 Other sales related occupations)
  • Retail sales supervisors (See 62010 Retail sales supervisors)
  • Retail salespersons and visual merchandisers (See 64100 Retail salespersons and visual merchandisers)

• Main duties

  This group performs some or all of the following duties:

  • Bag, box or parcel purchases for customers at stores or for shipment and delivery to customers
  • Carry customers' purchases to parking lot and pack in vehicles
  • Unpack products received by store and count, weigh or sort items
  • Use barcode scanning equipment to record incoming stock, verify pricing and maintain computerized stock inventory
  • Price items using stamp or stickers according to price list
  • Attach protective devices to products to protect against shoplifting
  • Stock shelves and display areas and keep stock clean and in order
  • Label and document orders, and prepare shipping, customs and courier documentation when required
  • Obtain articles for customers from shelf or stockroom
  • Direct customers to location of articles sought and assist with inquiries
  • Enter, track and process customer orders and generate inventory reports
  • May operate carts, dollies, forklifts, hand trucks, order pickers and other powered industrial trucks (PIT)
  • May sweep aisles, dust display racks and perform other general cleaning duties
  • May operate cash register and computer for electronic commerce transactions
  • May order stock.

• Employment requirements

  • Some secondary school education is usually required.

65109 - Other sales related occupations

Workers in other sales related occupations sell goods or services during home demonstrations or by telephone soliciting, retail exhibitions or street vending. They are employed by a wide range of retail and wholesale establishments, manufacturers, telemarketing companies and call centres, or they may be self-employed.

• Illustrative example(s)

  • canvasser - retail
  • demonstrator - retail
  • direct distributor - retail
  • door-to-door salesperson
  • home demonstrator - retail
  • street vendor
  • telemarketer
  • telephone solicitor

  All examples

• Exclusion(s)

  • Cashiers (See 65100 Cashiers)
  • Kiosk sales clerk (See 64100 Retail salespersons and visual merchandisers)
  • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
  • Retail sales supervisors (See 62010 Retail sales supervisors)

• Main duties

  This group performs some or all of the following duties:

  Demonstrators and direct distributors

  • Contact potential customers by phone or through personal contacts
  • Arrange sales demonstration appointments, and show, describe and sell goods or services at wholesale, retail and industrial establishments, at exhibitions, trade shows or directly to individual customers or at sales parties in private homes
  • Deliver purchased goods to customers.

  Door-to-door salespersons and street vendors

  • Solicit sales and sell merchandise to residents of private homes
  • Set up and display merchandise on sidewalks or at public events to sell to the public.

  Telephone solicitors and telemarketers

  • Contact businesses or private individuals, by telephone, to solicit sales for goods or services.

• Employment requirements

  • Some secondary school education is usually required. A high school diploma may be required by some employers.
  • Self-employed street vendors and door-to-door salespersons may require a municipal merchant's permit.

• Additional information

  • Progression to related supervisory positions is possible with additional training or experience.