National Occupational Classification (NOC) 2021 Version 1.0
6 - Sales and service occupations
This broad category comprises middle management occupations in wholesale and retail trade, and customer services, as well as occupations concerned with wholesale and retail sales, and customer, personal and support service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.
64 - Sales and service representatives and other customer and personal services occupations
This major group comprises sales and service representatives and other customer and personal services occupations. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 4. Occupations classified in TEER 4, as those included in this group with a 4 as the second digit of their code, typically require completion of secondary school; or several weeks of on-the-job training with some secondary school education; or experience in a related occupation from TEER 5, when applicable (TEER 5 includes occupations with a 5 as a second digit in their code).
643 - Occupations in food, accommodation and tourism
This sub-major group comprises occupations in food and beverage service; in travel and accommodation; and in tourism and amusement services.
6432 - Tourism and amusement services occupations
This minor group comprises tourism and amusement services occupations, including tour and travel guides; casino workers; and outdoor sport and recreational guides. They are employed by tour operators, resorts and other establishments, casinos and private companies; or they may be self-employed.
64320 - Tour and travel guides
Tour and travel guides escort individuals and groups on trips, on sightseeing tours of cities and on tours of historical sites and establishments such as famous buildings, manufacturing plants, cathedrals and theme parks. They also provide descriptions and background information on interesting features. They are employed by tour operators, resorts and other establishments or may be self-employed.
Illustrative example(s)
- adventure travel site interpreter
- bicycle tour guide
- calèche driver
- factory tour guide
- industrial site interpreter
- tour guide
- travel guide
Exclusion(s)
- Historical interpreter (See 53100 Registrars, restorers, interpreters and other occupations related to museum and art galleries)
- Museum interpreter (See 53100 Registrars, restorers, interpreters and other occupations related to museum and art galleries)
- Outdoor sport and recreational guides (See 64322 Outdoor sport and recreational guides)
- Tour operator (See 60040 Managers in customer and personal services)
Main duties
This group performs some or all of the following duties:
Tour guides
- Transport or escort individuals or groups on tours of cities, waterways and industrial and other establishments
- Describe points of interest, answer questions and supply information
- Provide historical and cultural facts related to the site
- May collect admission fees and sell souvenirs.
Travel guides
- Escort individuals and groups on vacation and business trips
- Ensure that reservations for transportation and accommodations are confirmed and that prepared itineraries are met
- Visit and describe points of interest and plan and carry out recreational activities
- Resolve problems with itineraries, service and accommodations.
Employment requirements
- On-the-job training is provided.
- Knowledge of both official languages or an additional language may be required for some positions in this group.
64321 - Casino workers
Casino workers operate gaming tables, assist patrons using slot machines, accept keno wagers, pay out winning bets and jackpots and collect losing bets. They are employed by casinos.
Illustrative example(s)
- croupier
- keno runner - casino
- keno writer
Inclusion(s)
- guest service representative - casino
Exclusion(s)
- Casino dealer supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)
- Operators and attendants in amusement, recreation and sport (See 65211 Operators and attendants in amusement, recreation and sport)
Main duties
This group performs some or all of the following duties:
- Operate gaming tables and games such as roulette, blackjack, keno, baccarat and poker
- Monitor and assist patrons using slot machines
- Explain rules of games to patrons and ensure that rules are followed
- Accept keno wagers and issue computerized tickets for selection
- Determine winners or announce winning numbers
- Calculate and pay out winning bets and jackpots, collect losing bets and maintain related reports
- Replenish and reset slot machines
- May perform minor adjustments or repairs to slot machines.
Employment requirements
- Completion of secondary school is usually required.
- On-the-job training is provided for gaming table dealers.
- Security clearance is required for all casino workers.
- Casino gaming licences are usually required for all casino employees.
Additional information
- Progression to supervisory positions is possible with experience in all activities related to gaming.
64322 - Outdoor sport and recreational guides
Outdoor sport and recreational guides organize and conduct trips or expeditions for sports enthusiasts, adventurers, tourists and resort guests. They are employed by private companies and resorts or may be self-employed.
Illustrative example(s)
- canoeing guide
- dude wrangler
- fishing guide
- hot air balloonist
- hunting guide
- mountain climbing guide
- outdoor guide
- outfitter
- rafting guide
Inclusion(s)
- zipline guide
Exclusion(s)
- Program leaders and instructors in recreation, sport and fitness (See 54100 Program leaders and instructors in recreation, sport and fitness)
- Tour and travel guides (See 64320 Tour and travel guides)
Main duties
This group performs some or all of the following duties:
- Plan itinerary for trip or expedition and arrange transportation or transport individuals or group to site
- Assemble and inspect necessary equipment and supplies, such as camping gear, hot air balloon, rafts, life jackets, fishing tackle and food
- Lead or escort individuals or groups and advise on safety and emergency measures, techniques and the use of equipment
- Provide instruction for activities such as canoeing, rafting and mountain climbing
- Advise on specific laws and regulations for activities such as hunting, fishing and boating
- Follow environmental guidelines and prevent violations
- Provide first aid in emergency situations
- May prepare meals for group and set up camp.
Employment requirements
- Knowledge of a particular terrain or body of water, demonstrated ability in the guided activity and relevant licences and certifications are required for employment in this group.
- Hot air balloon pilots require completion of 10 hours of ground school, 16 hours of pilot-in-command experience and a Balloon Pilot Licence issued by Transport Canada. Additional hours of pilot-in-command experience may be required by some employers.
- Certification in first aid and CPR (cardiopulmonary resuscitation) may be required.
Additional information
- Outdoor sport and recreational guides usually work on a seasonal basis.
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