National Occupational Classification (NOC) 2021 Version 1.0

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6 - Sales and service occupations

This broad category comprises middle management occupations in wholesale and retail trade, and customer services, as well as occupations concerned with wholesale and retail sales, and customer, personal and support service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

62 - Retail sales and service supervisors and specialized occupations in sales and services

This major group comprises retail sales and service supervisors and specialized occupations in sales and services. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 2. Occupations classified in TEER 2, as those included in this group with a 2 as the second digit of their code, typically require completion of a post-secondary education program of two to three years at community college, institute of technology or CÉGEP; or completion of an apprenticeship training program of two to five years; or supervisory or significant safety responsibilities; or the accumulation of several years of experience in a related occupation found in TEER 3, when applicable (TEER 3 includes occupations with a 3 as a second digit in their code).

620 - Retail sales and service supervisors

This sub-major group comprises retail sales and service supervisors.

6202 - Service supervisors

This minor group comprises service supervisors, including food service supervisors; executive housekeepers; accommodation, travel, tourism and related services supervisors; customer and information services supervisors; cleaning supervisors; and other services supervisors. They are employed by hospitals and other health care establishments; cafeterias, catering companies and other food service establishments; banks, trust companies, credit unions and similar financial institutions; retail establishments, contact centres and insurance, telephone and utility companies; schools and other educational institutions; hotels, motels, commercial and industrial establishments and home, office and specialized cleaning companies; and other service establishments throughout the public and private sectors.

62020 - Food service supervisors

Food service supervisors supervise, direct and coordinate the activities of workers who prepare, portion and serve food. They are employed by hospitals and other health care establishments and by cafeterias, catering companies and other food service establishments.

  • Illustrative example(s)

    • cafeteria supervisor
    • canteen supervisor
    • catering supervisor
    • food service supervisor

    All examples

  • Exclusion(s)

    • Banquet captain (See 65200 Food and beverage servers)
    • Maîtres d'hôtel and hosts/hostesses (See 64300 Maîtres d'hôtel and hosts/hostesses)
    • Mobile canteen service supervisor (See 72024 Supervisors, motor transport and other ground transit operators)
    • Restaurant and food service managers (See 60030 Restaurant and food service managers)
  • Main duties

    This group performs some or all of the following duties:

    • Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food
    • Estimate and order ingredients and supplies required for meal preparation
    • Prepare food order summaries for chef according to requests from dieticians, patients in hospitals or other customers
    • Establish work schedules and procedures
    • Maintain records of stock, repairs, sales and wastage
    • Train staff in job duties, and sanitation and safety procedures
    • Supervise and check assembly of regular and special diet trays and delivery of food trolleys to hospital patients
    • Ensure that food and service meet quality control standards
    • May participate in the selection of food service staff and assist in the development of policies, procedures and budgets
    • May plan cafeteria menus and determine related food and labour costs.
  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of a community college program in food service administration, hotel and restaurant management or related discipline
      or
      Several years of experience in food preparation or service are required.
62021 - Executive housekeepers

Executive housekeepers direct and control the operations of housekeeping departments within hotels, hospitals and other establishments.

  • Illustrative example(s)

    • assistant executive housekeeper
    • executive housekeeper
    • hospital executive housekeeper
    • hotel executive housekeeper
    • housekeeping director
    • housekeeping manager

    All examples

  • Exclusion(s)

    • Accommodation service managers (See 60031 Accommodation service managers)
    • Facility operation and maintenance managers (See 70012 Facility operation and maintenance managers)
    • Housekeeping room attendant supervisor (See 62024 Cleaning supervisors)
    • Housekeeping supervisor (See 62024 Cleaning supervisors)
  • Main duties

    This group performs some or all of the following duties:

    • Manage the operations of the housekeeping department
    • Plan and coordinate the activities of housekeeping supervisors and their crews
    • Conduct inspections to ensure that departmental standards and health and safety regulations are being met
    • Select and purchase equipment and supplies, and maintain inventory
    • Arrange for maintenance and repair of equipment and machinery
    • Hire, train and supervise housekeeping staff
    • Maintain financial records and prepare budgets, payroll and employee schedules.
  • Employment requirements

    • Completion of secondary school is usually required.
    • A university degree or college diploma in hospital management, hotel management or business administration is usually required.
    • Extensive experience as a cleaning supervisor may substitute for formal education requirements.
62022 - Accommodation, travel, tourism and related services supervisors

Accommodation, travel, tourism and related services supervisors supervise and coordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors.

  • Illustrative example(s)

    • casino dealer supervisor
    • hotel clerk supervisor
    • reservations supervisor
    • tour guide supervisor
    • travel clerk supervisor

    All examples

  • Exclusion(s)

    • Accommodation service managers (See 60031 Accommodation service managers)
    • Food service supervisors (See 62020 Food service supervisors)
  • Main duties

    This group performs some or all of the following duties:

    • Coordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Hire and train staff in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.
  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of college courses related to the area supervised may be required.
    • Experience in the occupation supervised is usually required.
    • Casino gaming licences are usually required for all casino employees.
  • Additional information

    • Progression to managerial positions is possible with additional training or experience.
62023 - Customer and information services supervisors

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.

  • Illustrative example(s)

    • call centre agent supervisor
    • contact centre supervisor
    • current accounts supervisor
    • customer service representatives supervisor - financial services
    • information clerks supervisor

    All examples

  • Exclusion(s)

    • Airline sales and service agents supervisor (See 62022 Accommodation, travel, tourism and related services supervisors)
    • Banking, credit and other investment managers (See 10021 Banking, credit and other investment managers)
    • Other business services managers (See 10029 Other business services managers)
    • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
    • Retail sales supervisors (See 62010 Retail sales supervisors)
    • Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)
  • Main duties

    This group performs some or all of the following duties:

    Customer service representatives supervisors - financial services

    • Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
    • Examine and verify accuracy of work and authorize routine deposits and withdrawals
    • Establish work schedules and procedures
    • Coordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Identify training needs and train workers in job duties and company policies
    • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

    Customer service representatives supervisors (except financial services)

    • Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
    • Establish work schedules and procedures
    • Coordinate activities with other units and departments
    • Prepare and submit progress reports and other documentation
    • Identify training needs and train workers in job duties and company policies
    • Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.
  • Employment requirements

    • Experience in the occupation supervised is required.
    • Completion of college or industry courses related to financial or customer services may be required.
62024 - Cleaning supervisors

Cleaning supervisors supervise and coordinate the activities of workers in the following unit groups: Light duty cleaners (65310), Specialized cleaners (65311), and Janitors, caretakers and building superintendents (73201). They are employed by hospitals and other health care institutions, hotels, motels, schools and other educational institutions, commercial and industrial establishments, home and office cleaning establishments and by various specialized cleaning companies.

  • Illustrative example(s)

    • building cleaning supervisor
    • carpet cleaning supervisor
    • cleaning supervisor
    • head custodian
    • housekeeping supervisor
    • window washing supervisor

    All examples

  • Exclusion(s)

    • Building maintenance supervisor (See 72014 Contractors and supervisors, other construction trades, installers, repairers and servicers)
    • Executive housekeepers (See 62021 Executive housekeepers)
    • Specialized cleaners (See 65311 Specialized cleaners)
  • Main duties

    This group performs some or all of the following duties:

    • Supervise and coordinate the work of light duty, industrial or specialized cleaners and janitors
    • Inspect sites or facilities to ensure established safety and cleanliness standards are met
    • Recommend or arrange for additional services required such as painting, repair work, renovations or replacement of furnishings and equipment
    • Hire and train cleaning staff
    • Prepare work schedule and coordinate activities with those of other departments
    • Prepare budget, estimate costs and keep financial records
    • Receive payment for specialized cleaning jobs
    • May perform certain cleaning duties.
  • Employment requirements

    • Completion of secondary school is usually required.
    • Previous experience in a particular area of cleaning is usually required.
    • Previous supervisory experience may be required.
62029 - Other services supervisors

Other services supervisors supervise and coordinate the activities of dry cleaning, laundry, ironing, pressing and finishing workers, theatre ushers and attendants, spa, sports and recreation club workers, commissionaires, security guards and other service workers. They are employed by service establishments throughout the public and private sectors.

  • Illustrative example(s)

    • clubhouse attendants supervisor
    • commissionaire supervisor
    • dry cleaning production supervisor
    • dry cleaning supervisor
    • laundry and dry cleaning forewoman
    • laundry supervisor
    • parking lot supervisor
    • security guard supervisor
    • ski lift attendants supervisor
    • spa supervisor
    • theatre attendants supervisor
    • ticket taker supervisor

    All examples

  • Exclusion(s)

    • Cleaning supervisors (See 62024 Cleaning supervisors)
    • Executive housekeepers (See 62021 Executive housekeepers)
    • Managers in customer and personal services (See 60040 Managers in customer and personal services)
    • Retail sales supervisors (See 62010 Retail sales supervisors)
  • Main duties

    This group performs some or all of the following duties:

    • Coordinate, assign and review the work of dry cleaning, laundry, ironing, pressing and finishing workers, theatre ushers and attendants, spa, sports and recreation club workers, commissionaires, security guards and other service workers not elsewhere classified
    • Establish work schedules and procedures and coordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Hire and train staff in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
    • Monitor quality and production levels
    • May perform the same duties as workers supervised.
  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of college courses related to the area supervised may be required.
    • Experience in the occupation supervised is usually required.
    • Certification or licensing may be required for some occupations in this group (i.e., supervisors of commissionaires or security guards).
  • Additional information

    • Progression to managerial positions is possible with additional training or experience.
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