National Occupational Classification (NOC) 2021 Version 1.0

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National Occupational Classification (NOC) 2021 Version 1.0
Introduction
Hierarchical structure

6 - Sales and service occupations

This broad category comprises middle management occupations in wholesale and retail trade, and customer services, as well as occupations concerned with wholesale and retail sales, and customer, personal and support service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

60 - Middle management occupations in retail and wholesale trade and customer services

This major group comprises middle management occupations in retail and wholesale trade and customer services. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 0. The occupations classified under TEER 0, as those included in this group with zero (0) as the second digit of their code, are considered management occupations.

600 - Middle management occupations in retail and wholesale trade and customer services

This sub-major group comprises middle management occupations in retail and wholesale trade and customer services, including corporate sales managers; retail and wholesale trade managers; managers in food service and accommodation; and managers in customer and personal services.

6004 - Managers in customer and personal services

This minor group comprises managers in customer and personal services, not elsewhere classified. They are employed by hairdressing salons, dry cleaners, residential cleaning services and other establishments that provide customer and personal services not elsewhere classified; and by schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking and fashion.

60040 - Managers in customer and personal services

Managers in customer and personal services provide services such as dry cleaning, hairdressing or residential cleaning. This group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.

  • Illustrative example(s)

    • barber shop manager
    • car wash manager
    • cooking school manager
    • driving school manager
    • dry cleaning service manager
    • hairdressing salon manager
    • pest control service manager
    • residential cleaning service manager
    • septic tank service manager
    • spa manager
    • window washing service manager

    All examples

  • Exclusion(s)

    • Accommodation service managers (See 60031 Accommodation service managers)
    • Cleaning supervisors (See 62024 Cleaning supervisors)
    • Executive housekeepers (See 62021 Executive housekeepers)
    • Other business services managers (See 10029 Other business services managers)
    • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
    • Retail sales supervisors (See 62010 Retail sales supervisors)

  • Main duties

    This group performs some or all of the following duties:

    • Plan, organize, direct, control and evaluate the operations of an establishment providing services such as dry cleaning, hairdressing or residential cleaning, or a school providing non-vocational instruction in driving, languages, music, dance, art, cooking or fashion
    • Establish or implement policies and procedures for staff
    • Plan and control budget and inventory
    • Respond to inquiries or complaints and resolve problems
    • Manage contracts for advertising or marketing strategies
    • Hire, train and supervise staff.

  • Employment requirements

    • Completion of secondary school is usually required.
    • A college diploma or vocational certificate in the subject of instruction may be required.
    • One to three years of experience in the service being offered are usually required.
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