National Occupational Classification (NOC) 2021 Version 1.0

A

Statistics Canada's Trust Centre: Learn how Statistics Canada keeps your data safe and protects your privacy.

6 - Sales and service occupations

This broad category comprises middle management occupations in wholesale and retail trade, and customer services, as well as occupations concerned with wholesale and retail sales, and customer, personal and support service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

60 - Middle management occupations in retail and wholesale trade and customer services

This major group comprises middle management occupations in retail and wholesale trade and customer services. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 0. The occupations classified under TEER 0, as those included in this group with zero (0) as the second digit of their code, are considered management occupations.

600 - Middle management occupations in retail and wholesale trade and customer services

This sub-major group comprises middle management occupations in retail and wholesale trade and customer services, including corporate sales managers; retail and wholesale trade managers; managers in food service and accommodation; and managers in customer and personal services.

6003 - Managers in food service and accommodation

This minor group comprises managers in restaurants and other food service and accommodation service. They are employed by food and beverage service establishments; and hotels, motels, resorts, student residences and other accommodation establishments; or they may be self-employed.

60030 - Restaurant and food service managers

Restaurant and food service managers plan, organize, direct, control and evaluate the operations of restaurants, bars, cafeterias and other food and beverage services. They are employed in food and beverage service establishments, or they may be self-employed.

  • Illustrative example(s)

    • banquet manager
    • bar manager
    • cafeteria manager
    • catering service manager
    • dining room manager
    • food services manager
    • hotel food and beverage service manager
    • restaurant assistant manager
    • restaurant manager
    • restaurateur - food services

    All examples

  • Exclusion(s)

    • Dietitians and nutritionists (See 31121 Dietitians and nutritionists)
    • Executive chef (See 62200 Chefs)
    • Food service supervisors (See 62020 Food service supervisors)
    • Senior managers - trade, broadcasting and other services (See 00014 Senior managers - trade, broadcasting and other services)
  • Main duties

    This group performs some or all of the following duties:

    • Plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverage service
    • Determine type of services to be offered and implement operational procedures
    • Recruit staff and oversee staff training
    • Set staff work schedules and monitor staff performance
    • Control inventory, monitor revenues and modify procedures and prices
    • Resolve customer complaints and ensure health and safety regulations are followed
    • Negotiate arrangements with suppliers for food and other supplies
    • Negotiate arrangements with clients for catering or use of facilities for banquets or receptions.
  • Employment requirements

    • Completion of a college or other program related to hospitality or food and beverage service management is usually required.
    • Several years of experience in the food service sector, including supervisory experience, are required.
    • Responsible beverage service certification is usually required for managers of establishments serving alcoholic beverages.
  • Additional information

    • Progression to senior management in food service is possible with experience.
60031 - Accommodation service managers

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

  • Illustrative example(s)

    • bed and breakfast operator
    • front desk manager - accommodation services
    • guest-house operator
    • hotel assistant manager
    • hotel director
    • hotel manager
    • motel manager
    • reservations manager
    • seasonal resort manager
    • ski resort manager
    • tourist home operator

    All examples

  • Exclusion(s)

    • Advertising, marketing and public relations managers (See 10022 Advertising, marketing and public relations managers)
    • Executive housekeepers (See 62021 Executive housekeepers)
    • Facility operation and maintenance managers (See 70012 Facility operation and maintenance managers)
    • Restaurant and food service managers (See 60030 Restaurant and food service managers)
    • Retail and wholesale trade managers (See 60020 Retail and wholesale trade managers)
  • Main duties

    This group performs some or all of the following duties:

    • Develop, implement and evaluate policies and procedures for the operation of the department or establishment
    • Prepare budgets and monitor revenues and expenses
    • Participate in the development of pricing and promotional strategies
    • Negotiate with suppliers for the provision of materials and supplies
    • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
    • Recruit and supervise staff, oversee training and set work schedules
    • Resolve customer complaints.
  • Employment requirements

    • A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.
    • Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.
Report a problem on this page

Is something not working? Is there information outdated? Can't find what you're looking for?

Please contact us and let us know how we can help you.

Privacy notice

Date modified: