National Occupational Classification (NOC) 2021 Version 1.0

1 - Business, finance and administration occupations

This broad category comprises specialized middle management occupations in administrative services, financial and business services and communication (except broadcasting), as well as professional occupations in finance and business; administrative and financial supervisors and specialized administrative occupations; administrative occupations and transportation logistics occupations; and administrative and financial support and supply chain logistics occupations.

14 - Administrative and financial support and supply chain logistics occupations

This major group comprises administrative and financial support and supply chain logistics occupations, including office support and data entry occupations; financial, insurance and related administrative support workers; library, correspondence and other clerks, and supply chain logistics, tracking and scheduling coordination occupations. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 4. Occupations classified in TEER 4, as those included in this group with a 4 as the second digit of their code, typically require completion of secondary school; or several weeks of on-the-job training with some secondary school education; or experience in a related occupation from TEER 5, when applicable (TEER 5 includes occupations with a 5 as a second digit in their code).

141 - Office, court, and data support occupations

This sub-major group comprises office, court, and data support occupations, including general office support workers, receptionists, personnel clerks, court clerks and related court services occupations, as well as survey, statistical and data entry occupations.

1410 - Office support and court services occupations

This minor group comprises office support and court services occupations, including general office support workers, receptionists, personnel clerks, court clerks and related court services occupations. They are employed by hospitals and medical, dental and other offices; in personnel departments; by federal, provincial, territorial and municipal courts; and in offices throughout the public and private sectors.

14100 - General office support workers

General office support workers prepare correspondence, reports, statements and other material, operate office equipment, answer telephones, verify, record and process forms and documents such as contracts and requisitions and perform general clerical duties according to established procedures. They are employed in offices throughout the public and private sectors.

• Illustrative example(s)

  • administrative clerk
  • aircraft records clerk
  • file and classification clerk
  • filing clerk
  • general office worker
  • medical records clerk
  • office assistant
  • office clerk
  • records filing-system clerk
  • technical records clerk
  • ward clerk - hospital
  • warranty clerk

  All examples

• Inclusion(s)

  • course coordinator

• Exclusion(s)

  • Accounting and related clerks (See 14200 Accounting and related clerks)
  • Administrative assistants (See 13110 Administrative assistants)
  • Administrative officers (See 13100 Administrative officers)
  • Court clerks and related court services occupations (See 14103 Court clerks and related court services occupations)
  • Data entry clerks (See 14111 Data entry clerks)
  • Personnel clerks (See 14102 Personnel clerks)
  • Receptionists (See 14101 Receptionists)
  • Records management technicians (See 12112 Records management technicians)
  • Supervisors, general office and administrative support workers (See 12010 Supervisors, general office and administrative support workers)

• Main duties

  This group performs some or all of the following duties:

  General office support workers

  • Respond to telephone, in person or electronic enquiries or forward to appropriate person
  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents
  • Process incoming and outgoing mail, manually or electronically
  • Photocopy and collate documents for distribution, mailing and filing
  • Send and receive messages and documents using fax machine or electronic mail
  • Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
  • Assist in preparing meeting agendas, attend meetings, and record minutes
  • Assist with administrative procedures such as budget submissions, contracts administration and work schedules
  • May sort, process and verify receipts, expenditures, forms and other documents
  • May organize the flow of work for other office support workers
  • May perform basic bookkeeping tasks such as preparing invoices and bank deposits.

  File clerks

  • Scan, sort and file documents according to established guidelines
  • Locate, retrieve, or make copies of documents from files as requested and maintain records of filed and removed materials
  • Track documents removed from files to ensure that loan out documents are returned.

• Employment requirements

  • Completion of secondary school is usually required.
  • Completion of secondary school or college business or commercial courses is usually required.

• Additional information

  • Progression to supervisory or office management positions is possible with experience.
  • Progression to officer level positions is possible with additional training and experience.

14101 - Receptionists

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.

• Illustrative example(s)

  • answering service operator
  • appointment clerk
  • business receptionist
  • dental receptionist
  • hospital admitting clerk
  • medical receptionist
  • office reception clerk
  • receptionist
  • switchboard operator
  • telephone operator
  • telephone service assistant
  • telereceptionist
  • toll operator

  All examples

• Inclusion(s)

  • mail and message distribution clerk
  • medical office assistant

• Exclusion(s)

  • 911 dispatcher (See 14404 Dispatchers)
  • Hotel front desk clerks (See 64314 Hotel front desk clerks)
  • Other customer and information services representatives (See 64409 Other customer and information services representatives)
  • Supervisors, general office and administrative support workers (See 12010 Supervisors, general office and administrative support workers)

• Main duties

  This group performs some or all of the following duties:

  Receptionists

  • Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
  • Schedule appointments, using manual or computerized systems
  • Record bookings, handle credit card checks, receive payment, issue receipts.

  Hospital admitting clerks

  • Interview patients to obtain and process information required to provide hospital and medical services
  • Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.

  Switchboard and answering service operators

  • Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
  • Answer telephones and record and relay messages.

  Telephone operators

  • Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

• Employment requirements

  • Completion of secondary school is usually required.
  • On-the-job training may be provided.

• Additional information

  • Some receptionists are required to be bilingual or multilingual to perform their duties.
  • Progression to supervisory positions is possible with experience.

14102 - Personnel clerks

Personnel clerks assist personnel officers and human resources specialists and compile, maintain and process information relating to staffing, recruitment, training, labour relations, performance evaluations and classifications. They are employed in personnel departments throughout the private and public sectors.

• Illustrative example(s)

  • classification clerk - human resources
  • employment clerk
  • human resources assistant
  • human resources clerk
  • labour relations clerk
  • personnel services clerk
  • staffing clerk
  • training clerk

  All examples

• Exclusion(s)

  • Human resources and recruitment officers (See 12101 Human resources and recruitment officers)
  • Human resources professionals (See 11200 Human resources professionals)
  • Payroll administrators (See 13102 Payroll administrators)
  • Supervisors, general office and administrative support workers (See 12010 Supervisors, general office and administrative support workers)

• Main duties

  This group performs some or all of the following duties:

  • Process, verify and register documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations and classifications
  • Maintain and update manual and computerized filing and registration systems, and compile and prepare reports and documents relating to personnel activities
  • Respond to telephone and written enquiries from staff and the general public regarding personnel matters
  • Arrange for advertising or posting of job vacancies, assist in screening and rating of job applicants, and conduct reference checks
  • Administer and score employment tests, such as keyboarding and proofreading tests
  • Arrange for in-house and external training activities.

• Employment requirements

  • Completion of secondary school is usually required.
  • Completion of college or other courses in personnel administration may be required.
  • Some clerical experience may be required.

• Additional information

  • Progression to supervisory positions is possible with experience.
  • Progression to officer level positions is possible with additional training and experience.

14103 - Court clerks and related court services occupations

Court clerks and workers in related court services occupations perform administrative, security, and other support functions for courts of law such as scheduling trials, processing service fees, calling court to order, preparing court dockets and maintaining exhibits, recording trial proceedings and maintaining court records. They also facilitate court security and public safety, liaise with law enforcement organizations, and provide support to the judiciary. They are employed by federal, provincial, territorial and municipal courts and by police forces.

• Illustrative example(s)

  • court administrator
  • court clerk
  • court clerk supervisor
  • court clerk-crier
  • court officer
  • criminal court clerk
  • judicial clerk
  • provincial court clerk

  All examples

• Exclusion(s)

  • Administrative assistant - judicial (See 13111 Legal administrative assistants)
  • Court reporters, medical transcriptionists and related occupations (See 12110 Court reporters, medical transcriptionists and related occupations)
  • Judicial assistant (See 13111 Legal administrative assistants)
  • Law clerk (See 42200 Paralegals and related occupations)
  • Sheriffs and bailiffs (See 43200 Sheriffs and bailiffs)

• Main duties

  This group performs some or all of the following duties:

  Court clerks

  • Call courts of law to order, read charges, take pleas from defendants, swear in witnesses and perform other clerical functions in the courtrooms
  • Prepare court files, court dockets and other documents
  • Record main court proceedings, including pleas, names of witnesses, dates, times and rulings
  • Manage care and custody of court exhibits
  • Prepare documents for and participate in jury selection
  • Update and maintain court office paper and electronic indexes and files on actions taken by court or in response to court decisions
  • Receive, disburse and account for fines, fees and trust monies
  • Assist the public in court offices.

  Court officers

  • Stock courtrooms with necessary materials before trials
  • Escort the judge to the courtroom
  • Maintain the security and safety of the judge and courtroom
  • Monitor proceedings and uphold the rules and procedures of the court
  • Read charges and take pleas from defendants
  • Transport prisoners to and from the court house and detention centres, psychiatric hospitals, police divisions, or elsewhere
  • Maintain the security of prisoners in the cell area of courthouses and while escorting prisoners to and from courtrooms or elsewhere
  • Maintain prisoner records.

  Court administrators

  • Coordinate administrative services and establish work priorities for court staff
  • Supervise court clerks and other court services occupations
  • Schedule court trials, pre-trial conferences and hearings
  • Oversee the maintenance of judicial court records
  • Assist in preparing annual budgets
  • May assist in the management of personnel, operations, and the court facilities.

• Employment requirements

  • Completion of secondary school is required.
  • On-the-job training is provided for court officers, court clerks, and court liaison officers.
  • Special Constable Certification may be required for court officers and court liaison officers.
  • Court clerks and court officers may require a 1-2 year post-secondary diploma in office administration or equivalent.
  • Court administrators usually require a 1-2 year post-secondary diploma, or may require a university degree in law, business administration, judicial administration, or related field.
  • Some experience as a court clerks may be required for court administrators.
  • Experience in clerical services, administration and management, and personnel information systems may be required for court administrators.

• Additional information

  • Progression to supervisory or senior court service positions is possible with experience.
  • Duties of court administrators may include those of court clerks or court officers depending on the location and size of the courthouse.