National Occupational Classification (NOC) 2021 Version 1.0

1 - Business, finance and administration occupations

This broad category comprises specialized middle management occupations in administrative services, financial and business services and communication (except broadcasting), as well as professional occupations in finance and business; administrative and financial supervisors and specialized administrative occupations; administrative occupations and transportation logistics occupations; and administrative and financial support and supply chain logistics occupations.

12 - Administrative and financial supervisors and specialized administrative occupations

This major group comprises administrative and financial supervisors; specialized administrative occupations; and accounting, insurance and related business administrative occupations. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 2. Occupations classified in TEER 2, as those in this group with a 2 as the second digit of their code, typically require completion of a post-secondary education program of two to three years at community college, institute of technology or CÉGEP; or completion of an apprenticeship training program of two to five years; or supervisory or significant safety responsibilities; or the accumulation of several years of experience and expertise in the subject matter knowledge in a related occupation found in TEER 3, when applicable (TEER 3 includes occupations with a 3 as a second digit in their code).

120 - Administrative and financial supervisors

This sub-major group comprises administrative and financial supervisors, including supervisors of general office and administrative support workers; supervisors of finance and insurance office workers; supervisors of library, correspondence and related information workers; and supervisors of those in supply chain, tracking and scheduling coordination occupations.

1201 - Administrative and financial supervisors

This minor group comprises administrative and financial supervisors, including supervisors of general office and administrative support workers; supervisors of finance and insurance office workers; supervisors of library, correspondence and related information workers; and supervisors of those in supply chain, tracking and scheduling coordination occupations. They are employed by banks, other financial institutions, insurance companies, courier companies; and throughout the public and private sectors.

12010 - Supervisors, general office and administrative support workers

Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.

• Illustrative example(s)

  • clerical supervisor
  • data entry supervisor
  • filing clerks supervisor
  • hospital admitting clerks supervisor
  • personnel clerks supervisor
  • records office supervisor
  • registry supervisor
  • switchboard operators supervisor

  All examples

• Inclusion(s)

  • operations supervisor

• Exclusion(s)

  • Office manager (See 13100 Administrative officers)
  • Supervisors, finance and insurance office workers (See 12011 Supervisors, finance and insurance office workers)
  • Supervisors, library, correspondence and related information workers (See 12012 Supervisors, library, correspondence and related information workers)
  • Supervisors, mail and message distribution occupations (See 72025 Supervisors, mail and message distribution occupations)
  • Supervisors, supply chain, tracking and scheduling coordination occupations (See 12013 Supervisors, supply chain, tracking and scheduling coordination occupations)

• Main duties

  This group performs some or all of the following duties:

  • Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Train workers in job duties, safety procedures and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

• Employment requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised is usually required.
  • Experience in the occupation supervised is usually required.

12011 - Supervisors, finance and insurance office workers

Supervisors of finance and insurance office workers supervise and coordinate the activities of workers in the following unit groups: Payroll administrators (13102), Accounting and related clerks (14200), Banking, insurance and other financial clerks (14201) and Collection clerks (14202). They are employed by banks and other financial institutions, insurance companies, and by other establishments throughout the public and private sectors.

• Illustrative example(s)

  • accounts payable supervisor
  • accounts receivable supervisor
  • bank clerks supervisor
  • billing supervisor
  • bookkeeping supervisor
  • claims adjusters supervisor
  • collection supervisor
  • credit supervisor
  • payroll supervisor
  • supervisor of accounting

  All examples

• Exclusion(s)

  • Customer and information services supervisors (See 62023 Customer and information services supervisors)
  • Financial advisors (See 11102 Financial advisors)
  • Financial managers (See 10010 Financial managers)
  • Other financial officers (See 11109 Other financial officers)

• Main duties

  This group performs some or all of the following duties:

  • Implement efficient working processes and coordinate, assign and review the work of clerks engaged in the following duties: administering accounts payable and receivable; processing, verifying and recording financial documents and forms; administering payrolls; processing, verifying and recording insurance claims and forms; and collecting user fees and payments on overdue accounts
  • Examine and verify accuracy of work and authorize routine payments, credits and other transactions
  • Establish work schedules and procedures and coordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Identify training needs and train workers in job duties and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

• Employment requirements

  • Completion of a college program or courses in bookkeeping, accounting or a related subject is required.
  • Experience in the clerical occupation supervised is required.

12012 - Supervisors, library, correspondence and related information workers

Supervisors of library, correspondence and related information workers supervise and coordinate the activities of workers in the following unit groups: Survey interviewers and statistical clerks (14110), Library assistants and clerks (14300), and Correspondence, publication and regulatory clerks (14301). They are employed throughout the public and private sectors.

• Illustrative example(s)

  • advertising clerks supervisor
  • correspondence clerks supervisor
  • library clerks supervisor
  • publication clerks supervisor
  • statistical clerks supervisor
  • survey interviewers supervisor

  All examples

• Exclusion(s)

  • Librarians (See 51100 Librarians)
  • Library and public archive technicians (See 52100 Library and public archive technicians)

• Main duties

  This group performs some or all of the following duties:

  • Coordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; preparing and issuing licences, passports and other regulatory documents; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports
  • Train workers in job duties and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

• Employment requirements

  • Completion of secondary school is required.
  • Completion of college courses related to area supervised may be required.
  • Experience in the clerical occupation supervised is usually required.

12013 - Supervisors, supply chain, tracking and scheduling coordination occupations

Supervisors of supply chain, tracking and scheduling coordination occupations supervise the activities of workers in unit group 13201 Production and transportation logistics coordinators and in sub-major group 144: Supply chain logistics, tracking and scheduling coordination occupations. They are employed throughout the public and private sectors.

• Illustrative example(s)

  • flight crew scheduling supervisor
  • head dispatcher
  • head shipper
  • inventory control supervisor
  • parts service supervisor
  • production clerks supervisor
  • receiving supervisor
  • transportation logistics supervisor

  All examples

• Exclusion(s)

  • Production and transportation logistics coordinators (See 13201 Production and transportation logistics coordinators)
  • Supervisors, mail and message distribution occupations (See 72025 Supervisors, mail and message distribution occupations)

• Main duties

  This group performs some or all of the following duties:

  • Supervise, plan, assign and review the work of clerks engaged in the following duties: shipping, receiving, storing, distributing and maintaining inventories of materials, parts and products; processing purchasing transactions; coordinating production work; dispatching crews; scheduling transportation crews and routes and other related activities
  • Ensure compliance with policies, procedures for safety and security, standards and regulations in force and participate in their improvement
  • Resolve various problems and related complaints and implement corrective measures and process improvements
  • Train workers in job duties
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems, equipment and machinery and arrange for maintenance and repair work
  • May conduct performance reviews of supervised workers
  • May perform the same duties as workers supervised.

• Employment requirements

  • Completion of a post-secondary education program of two to three years in business, supply chain, production or manufacturing management or related is usually required.
  • Several years of experience in the occupation supervised are usually required.