National Occupational Classification (NOC) 2021 Version 1.0
1 - Business, finance and administration occupations
This broad category comprises specialized middle management occupations in administrative services, financial and business services and communication (except broadcasting), as well as professional occupations in finance and business; administrative and financial supervisors and specialized administrative occupations; administrative occupations and transportation logistics occupations; and administrative and financial support and supply chain logistics occupations.
11 - Professional occupations in finance and business
This major group comprises professional occupations in finance and business. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 1. Occupations classified in TEER 1, as those in this group with a 1 as the second digit of their code, typically require a university degree (bachelor's, master's or doctorate) or the accumulation of several years of experience and expertise in the subject matter knowledge in a related occupation found in TEER 2 (which includes occupations with a 2 as a second digit in their code).
112 - Professional occupations in business
This sub-major group comprises professional occupations in business, including human resources and business service professionals.
1120 - Human resources and business service professionals
This minor group comprises human resources and business service professionals, including professional occupations in human resources, business management consulting, and those professional occupations in advertising, marketing and public relations. They are employed by consulting firms, advertising agencies, corporations, associations, social agencies, museums, galleries, public interest groups and cultural and other organizations; and throughout the public and private sectors; or they may be self-employed.
11200 - Human resources professionals
Human resources professionals develop, implement and evaluate human resources and labour relations policies, programs and procedures and advise employers and employees on human resources matters. They are employed throughout the public and private sectors, or they may be self-employed.
Illustrative example(s)
- classification officer - human resources
- classification specialist
- compensation research analyst
- conciliator
- employee relations officer
- employment equity officer
- human resources consultant
- human resources research officer
- job analyst
- labour organization business agent
- labour relations officer
- mediator
- union representative
- wage analyst
Inclusion(s)
- employment adviser - human resources
- staff training and development officer
Exclusion(s)
- Human resources and recruitment officers (See 12101 Human resources and recruitment officers)
- Human resources managers (See 10011 Human resources managers)
- Personnel clerks (See 14102 Personnel clerks)
- Professional occupations in business management consulting (See 11201 Professional occupations in business management consulting)
- Training officer - company (See 41210 College and other vocational instructors)
Main duties
This group performs some or all of the following duties:
- Plan, develop, implement and evaluate human resources and labour relations strategies including policies, programs and procedures to address an organization's human resource requirements
- Advise employers and employees on the interpretation of human resources policies, compensation and benefit programs and collective agreements
- Negotiate collective agreements on behalf of employers or workers, mediate labour disputes and grievances and provide advice on employee and labour relations
- Research and prepare occupational classifications, job descriptions, salary scales and competency appraisal measures and systems
- Plan and administer staffing, total compensation, training and career development, employee assistance, employment equity and affirmative action programs
- Manage programs and maintain human resources information and related records systems
- Hire and oversee training of staff
- Coordinate employee performance appraisal programs
- Research employee benefit and health and safety practices and recommend changes or modifications to existing policies.
Employment requirements
- A university degree or college diploma in human resources management or a related field, such as business administration, industrial relations, commerce or psychology
or
completion of a professional development program in human resources administration is required. - Some employers may require human resources professionals to hold a Certified Human Resources Professional (CHRP) designation.
- A university degree or college diploma in human resources management or a related field, such as business administration, industrial relations, commerce or psychology
Additional information
- Progression to management positions is possible with experience.
11201 - Professional occupations in business management consulting
Professionals in business management consulting occupations provide services to management such as analyzing the structure, operations, managerial methods or functions of an organization in order to propose, plan and implement improvements. They are employed by management consulting firms and throughout the public and private sectors or are self-employed.
Illustrative example(s)
- business management consultant
- business methods analyst
- health information management consultant
- ISO consultant
- management analyst
- operations management senior consultant
- organization and methods researcher
- organizational analysis consultant
- organizational analyst
- records management specialist
Exclusion(s)
- Business development officers and market researchers and analysts (See 41402 Business development officers and market researchers and analysts)
- Economists and economic policy researchers and analysts (See 41401 Economists and economic policy researchers and analysts)
- Engineering inspectors and regulatory officers (See 22231 Engineering inspectors and regulatory officers)
- Financial and investment analysts (See 11101 Financial and investment analysts)
- Financial auditors and accountants (See 11100 Financial auditors and accountants)
- Health information management occupations (See 12111 Health information management occupations)
- Industrial and manufacturing engineers (See 21321 Industrial and manufacturing engineers)
- Other financial officers (See 11109 Other financial officers)
- Records management technicians (See 12112 Records management technicians)
Main duties
This group performs some or all of the following duties:
- Analyze and provide advice on the managerial methods and organization of a public or private sector establishment
- Conduct research to determine efficiency and effectiveness of managerial policies and programs
- Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, human resources, records management, security management and communications
- Conduct quality audits and develop quality management and quality assurance standards for ISO (International Organization for Standardization) registration
- Provide guidance and support to businesses on regulatory policies and procedures; ensure internal compliance with regulatory requirements; and prepare submissions and filings with regulatory bodies
- Plan the reorganization of the operations of an establishment
- May supervise contracted researchers or clerical staff.
Employment requirements
- A bachelor's degree or college diploma in business administration, commerce or a related discipline is usually required.
- A graduate degree in business administration may be required.
- Some establishments may require management consultants to be certified by a provincial management consulting association.
- Certification as a quality auditor may be required for some occupations in this unit group.
- Occupations in health information management consulting may require certification by the Canadian Health Information Management Association (CHIMA).
Additional information
- Progression to senior and managerial positions is possible with experience.
11202 - Professional occupations in advertising, marketing and public relations
Professional occupations in advertising, marketing and public relations analyse, develop and implement communication and promotion strategies and information programs; analyse advertising needs and develop appropriate advertising and marketing plans; publicize activities and events, and maintain media relations on behalf of businesses, governments and other organizations, and for performers, athletes, writers and other talented individuals. They are employed by marketing and consulting firms, advertising agencies, corporations, associations, government, social agencies, museums, galleries, public interest groups, and cultural and other organizations, or they may be self-employed. Agents such as entertainment, literary and sports agents are included in this unit group.
Illustrative example(s)
- advertising consultant
- communications officer (except emergency services)
- communications specialist
- digital marketing consultant
- event marketing specialist
- fundraising consultant
- information officer
- literary agent
- marketing consultant
- marketing coordinator
- media coordinator
- media relations officer
- museum educator
- performers agent
- press secretary
- public affairs officer
- public relations consultant
- public relations officer
- publicist
- publicity agent
Inclusion(s)
- development officer - fundraising
- fundraiser
- information consultant
- information service coordinator
Exclusion(s)
- Authors and writers (See 51111 Authors and writers (except technical))
- Business development officers and market researchers and analysts (See 41402 Business development officers and market researchers and analysts)
- Conference and event planners (See 12103 Conference and event planners)
- Public relations manager (See 10022 Advertising, marketing and public relations managers)
Main duties
This group performs some or all of the following duties:
- Assess characteristics of products or services to be promoted to determine marketing and advertising needs of an establishment
- Advise clients on marketing, advertising or sales promotion opportunities and strategies
- Develop strategies and related content for direct and digital marketing and advertising campaigns and implement them
- Manage post campaign analysis to measure and report on marketing and advertising metrics
- Develop and maintain social media accounts, including managing customer reviews and testimonials
- Develop, implement and evaluate public relations strategies and programs designed to inform clients, employees and the general public of initiatives and policies of businesses, governments and other organizations
- Conduct public opinion and attitude surveys to identify the interests and concerns of key groups served by their organization
- Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Web sites and press releases
- Develop and organize workshops, meetings, ceremonies and other events and programs for publicity, fundraising and information purposes
- Arrange interviews, news conferences and other media events
- Act as spokesperson for an organization and answer written and oral inquiries
- Coordinate special publicity events and promotions for internal and external audiences
- Assist in the preparation of brochures, reports, newsletters and other material
- Represent and act as an agent for talented individuals or individuals with specific occupational expertise
- Prepare or oversee preparation of sports, literary, performance or other contracts.
Literary agents specialize in representing specific types of authors and writers. Performance agents specialize in representing singers, musicians, actors or other performers. Sports agents specialize in representing specific athletes or sports teams.
Employment requirements
- A university degree or college diploma in business marketing, public relations, communications, journalism, museology or a discipline related to a particular subject matter is usually required.
- Practitioners in public relations may require an APR (Accredited in Public Relations) designation.
Additional information
- Progression to managerial positions in public relations, communications and fundraising is possible with additional training and experience.
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