North American Product Classification System (NAPCS) Canada [Provisional Version 0.1]

• 512 - Internet, software and other computer related services
• 518001 - Information technology hosting, network and infrastructure services
• 518001.1 - Hosting and information technology (IT) infrastructure provisioning services
• 518001.1.3 - Business process management services

518001.1.3.4 - Business process management services, customer relations management

A bundled service package that combines information-technology-intensive services with labour (manual or professional depending on the solution), machinery, and facilities to support, host and manage a customer relations management business process for a client such as help desk, call centre, and customer service.