National Occupational Classification (NOC) 2016 Version 1.3

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National Occupational Classification (NOC) 2016 Version 1.3
Introduction
Hierarchical structure

1 - Business, finance and administration occupations

Occupations in this category include financial and business services, administration and clerical supervision and support services. Some occupations in this category are unique to the financial and business services sectors; however, most are found in all industries. The professional occupations in this area such as accountants, investment brokers and human resources specialists are usually supplied from educational programs specific to the profession or occupation. Some administrative and business occupations are supplied from experienced workers in related clerical occupations.

12 - Administrative and financial supervisors and administrative occupations

This major group comprises administrative and financial supervisors and administrative occupations usually requiring completion of secondary school, a related university degree, college diploma or specialized training course and up to several years of related work experience. It includes administrative services supervisors; administrative and regulatory occupations; office administrative assistants; and court reporters, transcriptionists, records management technicians and statistical officers.

121 - Administrative services supervisors

This minor group includes supervisors of general office and administrative support workers; supervisors of finance and insurance office workers; supervisors of library, correspondence and related information workers; supervisors of those in mail and message distribution occupations; and supervisors of those in supply chain, tracking and scheduling co-ordination occupations. They are employed by banks, other financial institutions, insurance companies, Canada Post Corporation, courier companies; and throughout the public and private sectors.

1211 - Supervisors, general office and administrative support workers

Supervisors of general office and administrative support workers supervise and co-ordinate the activities of workers in the following minor groups: General Office Workers (141) and Office Equipment Operators (142). They are employed throughout the public and private sectors.

  • Illustrative example(s)

    • clerical supervisor
    • data entry supervisor
    • filing clerks supervisor
    • hospital admitting clerks supervisor
    • personnel clerks supervisor
    • records office supervisor
    • registry supervisor
    • switchboard operators supervisor

    All examples

  • Inclusion(s)

    • operations supervisor

  • Exclusion(s)

    • Office managers (See 1221 Administrative officers)
    • Supervisors, finance and insurance office workers (See 1212 Supervisors, finance and insurance office workers)
    • Supervisors, library, correspondence and related information workers (See 1213 Supervisors, library, correspondence and related information workers)
    • Supervisors, mail and message distribution occupations (See 1214 Supervisors, mail and message distribution occupations)
    • Supervisors, supply chain, tracking and scheduling co-ordination occupations (See 1215 Supervisors, supply chain, tracking and scheduling co-ordination occupations)

  • Main duties

    This group performs some or all of the following duties:

    • Co-ordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Train workers in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Completion of secondary school is required.
    • Completion of college courses related to area supervised is usually required.
    • Experience in the occupation supervised is usually required.
1212 - Supervisors, finance and insurance office workers

Supervisors of finance and insurance office workers supervise and co-ordinate the activities of workers in the following unit groups: Accounting and related clerks (1431), Payroll administrators (1432), Banking, insurance and other financial clerks (1434) and Collectors (1435). They are employed by banks and other financial institutions, insurance companies, and by other establishments throughout the private and public sectors.

  • Illustrative example(s)

    • accounts payable supervisor
    • accounts receivable supervisor
    • bank clerks supervisor
    • billing supervisor
    • bookkeeping supervisor
    • claims adjusters supervisor
    • collection supervisor
    • credit supervisor
    • payroll supervisor
    • supervisor of accounting

    All examples

  • Exclusion(s)

    • Customer and information services supervisors (See 6314 Customer and information services supervisors)
    • Financial managers (See 0111 Financial managers)
    • Other financial officers (See 1114 Other financial officers)

  • Main duties

    This group performs some or all of the following duties:

    • Implement efficient working processes and co-ordinate, assign and review the work of clerks engaged in the following duties: administering accounts payable and receivable; processing, verifying and recording financial documents and forms; administering payrolls; processing, verifying and recording insurance claims and forms; and collecting user fees and payments on overdue accounts
    • Examine and verify accuracy of work and authorize routine payments, credits and other transactions
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Identify training needs and train workers in job duties and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Completion of a college program or courses in bookkeeping, accounting or a related subject is required.
    • Experience in the clerical occupation supervised is required.
1213 - Supervisors, library, correspondence and related information workers

Supervisors of library, correspondence and related information workers supervise and co-ordinate the activities of workers in the following unit groups: Library Assistants and Clerks (1451), Correspondence, Publication and Regulatory Clerks (1452) and Survey Interviewers and Statistical Clerks (1454). They are employed throughout the public and private sectors.

  • Illustrative example(s)

    • advertising clerks supervisor
    • correspondence clerks supervisor
    • library clerks supervisor
    • publication clerks supervisor
    • statistical clerks supervisor
    • survey interviewers supervisor

    All examples

  • Exclusion(s)

    • Librarians (See 5111 Librarians)
    • Library and public archive technicians (See 5211 Library and public archive technicians)
    • Supervisors, mail and message distribution occupations (See 1214 Supervisors, mail and message distribution occupations)

  • Main duties

    This group performs some or all of the following duties:

    • Co-ordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; preparing and issuing licences, passports and other regulatory documents; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports
    • Train workers in job duties and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Completion of secondary school is required.
    • Completion of college courses related to area supervised may be required.
    • Experience in the clerical occupation supervised is usually required.
1214 - Supervisors, mail and message distribution occupations

Supervisors of workers in mail and message distribution supervise and co-ordinate the activities of workers in the following minor groups: Mail and message distribution occupations (151). They are employed by Canada Post Corporation, courier companies, governments and large corporations.

  • Illustrative example(s)

    • courier service supervisor
    • letter carriers supervisor
    • mail and postal clerks supervisor
    • mail room supervisor
    • messenger service supervisor
    • postal station supervisor
    • postmaster/mistress

    All examples

  • Exclusion(s)

    • Postal and courier services managers (See 0132 Postal and courier services managers)
    • Shipping and receiving supervisors (See 1215 Supervisors, supply chain, tracking and scheduling co-ordination occupations)

  • Main duties

    This group performs some or all of the following duties:

    • Co-ordinate, assign and review the work of postal clerks, letter carriers and couriers engaged in the collecting, sorting and delivering of mail, parcels and other material
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Train workers in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Completion of secondary school is required.
    • Several years of experience in the occupation supervised are usually required.
1215 - Supervisors, supply chain, tracking and scheduling co-ordination occupations

Supervisors of supply chain, tracking and scheduling co-ordination occupations supervise and co-ordinate the activities of workers in the following minor group: Supply chain logistics, tracking and scheduling co-ordination occupations (152). They are employed throughout the public and private sectors.

  • Illustrative example(s)

    • dispatch logistician
    • flight crew scheduling supervisor
    • freight forwarding logistician
    • head dispatcher
    • head shipper
    • inventory control supervisor
    • logistics supervisor - transportation
    • parts service supervisor
    • production clerks supervisor
    • ramp services supervisor - airport
    • receiving supervisor
    • supply control co-ordinator

    All examples

  • Inclusion(s)

    • guide-operator

  • Exclusion(s)

    • Supervisors, mail and message distribution occupations (See 1214 Supervisors, mail and message distribution occupations)

  • Main duties

    This group performs some or all of the following duties:

    • Co-ordinate, assign and review the work of clerks engaged in the following duties: shipping, receiving, storing, distributing and maintaining inventories of materials, parts and products; processing purchasing transactions; co-ordinating production work; dispatching crews; scheduling transportation crews and routes; operating airport ramp servicing vehicles; and other related activities
    • Plan, organize and oversee operational logistics of the organization, establish work schedules and procedures, resolve work-related issues, prepare and submit progress and other reports and co-ordinate activities with other supply-chain work units or departments
    • Train workers in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems, equipment and machinery and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Several years of experience in the occupation supervised are usually required.
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