National Occupational Classification (NOC) 2016 Version 1.3

6 - Sales and service occupations

This category contains retail and wholesale sales occupations and customer and personal service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

Sales and service occupations can be linked, for the most part, to formal post-secondary or occupation-specific training programs. Others are characterized by periods of formal on-the-job training. Apprenticeship training is available for some specialized service occupations. Progression from sales and service occupations to positions of increased responsibility, or supervision, usually requires occupational experience and may require completion of related training programs.

65 - Service representatives and other customer and personal services occupations

This major group comprises service occupations usually requiring secondary school and some combination of specific training courses or programs of up to two years in duration, on-the-job training, related knowledge or experience and, in some cases, relevant licences or certifications. It includes security guards and occupations in related security services, food and beverage service, travel and accommodation, tourism and amusement services, customer and information services and other personal services.

651 - Occupations in food and beverage service

This minor group includes maîtres d'hôtel, hosts/hostesses, bartenders, and food and beverage servers. They are employed by restaurants, hotel dining rooms, private clubs, cocktail lounges, bars, taverns, banquet halls and similar establishments.

652 - Occupations in travel and accommodation

This minor group includes travel counsellors, pursers, flight attendants, airline ticket and service agents, airline load planners, ground and water transport ticket agents, cargo service representatives, and hotel front desk clerks. They are employed by travel agencies, transportation and tourism firms, travel wholesalers, bus, railway, airline, tour boat and cruise ship companies, public transit establishments, hotels, motels, resorts and freight forwarding and shipping companies.

653 - Tourism and amusement services occupations

This minor group includes tour and travel guides, outdoor sport and recreational guides and workers in casino occupations. They are employed by tour operators, resorts and other establishments, casinos and private companies; or they may be self-employed.

654 - Security guards and related security service occupations

This minor group includes security guards, armoured car guards, corporate security officers, private investigators, retail loss prevention officers and workers in other related security service occupations. They are employed by public and private security agencies; residential complexes; educational, cultural, financial and health institutions; retail establishments, businesses and industry; investigation service companies; transportation facilities; and organizations throughout the private and public sectors; or they may be self-employed.

655 - Customer and information services representatives

This minor group includes customer services representatives in financial institutions and other customer and information services representatives. They are employed by banks, trust companies, credit unions and similar financial institutions; retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

656 - Other occupations in personal service

This minor group includes image, social and other personal consultants; estheticians, electrologists and workers in related occupations; pet groomers and animal care workers; and workers in other personal service occupations. They are employed by beauty salons, fashion boutiques, modelling schools, image consulting companies and weight loss centres; electrolysis studios, scalp treatment and hair replacement clinics and other similar establishments and cosmetic departments of retail establishments; animal hospitals and clinics, animal shelters, breeding and boarding kennels, zoos, laboratories, retail pet shops, dog training schools and pet grooming establishments; and call centres and personal service establishments; or they may be self-employed.