Classification of changes in response to specific customer requirements, total response
Classification structure
Code | Title |
---|---|
1 | Implemented specific cost reductions |
2 | Improved good or service quality |
3 | Decreased lead-times |
4 | Increased after-sales functions |
5 | Accepted greater risk sharing |
6 | Incurred greater up-front or non-recurring costs |
7 | Entered into a new geographic region or expanded existing operations |
8 | Undertook a new business activity or expanded existing business activities |
9 | Extended business hours to accommodate employees, customers or suppliers in other time zones |
10 | Other changes |
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