Classification of changes in response to specific customer requirements, total response
Classification structure
| Code | Title |
|---|---|
| 1 | Implemented specific cost reductions |
| 2 | Improved good or service quality |
| 3 | Decreased lead-times |
| 4 | Increased after-sales functions |
| 5 | Accepted greater risk sharing |
| 6 | Incurred greater up-front or non-recurring costs |
| 7 | Entered into a new geographic region or expanded existing operations |
| 8 | Undertook a new business activity or expanded existing business activities |
| 9 | Extended business hours to accommodate employees, customers or suppliers in other time zones |
| 10 | Other changes |
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