National Occupational Classification (NOC) 2011

• 6 - Sales and service occupations
• 65 - Service representatives and other customer and personal services occupations
• 652 - Occupations in travel and accommodation

6525 - Hotel front desk clerks

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

• Illustrative example(s)

  • guest services agent - hotel
  • hotel front desk clerk
  • night clerk
  • reservations clerk - hotel
  • room clerk

  All examples

• Exclusion(s)

  • Supervisors, hotel front desk clerk (See 0632 Accommodation service managers)
  • Travel counsellors (6521)

• Main duties

  Hotel front desk clerks perform some or all of the following duties:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

• Employment requirements

  • Completion of secondary school or equivalent is usually required.
  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
  • Guest service trade certification is available, but voluntary, in all provinces and the Yukon from the Tourism Education Council.

• Additional information

  • Progression to senior positions such as accommodations manager is possible with additional training and experience.