National Occupational Classification (NOC) 2011

6311 - Food service supervisors

Food service supervisors, supervise, direct and co-ordinate the activities of workers who prepare, portion and serve food. They are employed by hospitals and other health care establishments and by cafeterias, catering companies and other food service establishments.

Illustrative example(s)
- cafeteria supervisor
- canteen supervisor
- catering supervisor
- food service supervisor
All examples
Exclusion(s)
- Banquet captains (See 6513 Food and beverage servers)
- Maîtres d'hôtel and hosts/hostesses (6511)
- Restaurant and food service managers (0631)
Main duties

Food service supervisors perform some or all of the following duties:
- Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food
- Estimate and order ingredients and supplies required for meal preparation
- Prepare food order summaries for chef according to requests from dieticians, patients in hospitals or other customers
- Establish methods to meet work schedules
- Maintain records of stock, repairs, sales and wastage
- Train staff in job duties, and sanitation and safety procedures
- Supervise and check assembly of regular and special diet trays and delivery of food trolleys to hospital patients
- Ensure that food and service meet quality control standards
- May participate in the selection of food service staff and assist in the development of policies, procedures and budgets
- May plan cafeteria menus and determine related food and labour costs.
Employment requirements
- Completion of secondary school is usually required.
- Completion of a community college program in food service administration, hotel and restaurant management or related discipline
  or
  Several years of experience in food preparation or service are required.

6312 - Executive housekeepers

Executive housekeepers direct and control the operations of housekeeping departments within hotels, hospitals and other establishments.

Illustrative example(s)
- assistant executive housekeeper
- executive housekeeper
- hospital executive housekeeper
- hotel executive housekeeper
- housekeeping director
- housekeeping manager
All examples
Exclusion(s)
- Accommodation service managers (0632)
- Facility operation and maintenance managers (0714)
- Housekeeping supervisors (See 6315 Cleaning supervisors)
Main duties

Executive housekeepers perform some or all of the following duties:
- Establish and implement operational procedures for the housekeeping department
- Plan and co-ordinate the activities of housekeeping supervisors and their crews
- Co-ordinate the inspection of assigned areas to ensure that health regulations, safety standards and departmental policies are being met
- Select and purchase equipment and supplies, and maintain inventory
- Arrange for maintenance and repair of equipment and machinery
- Hire, train and supervise housekeeping staff
- Maintain financial records and prepare budgets, payroll and employee schedules.
Employment requirements
- Completion of secondary school is usually required.
- A university degree or college diploma in hospital management, hotel management or business administration is usually required.
- Extensive experience as a cleaning supervisor may substitute for formal education requirements.

6313 - Accommodation, travel, tourism and related services supervisors

Supervisors in this unit group supervise and co-ordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors.

Illustrative example(s)
- dealers supervisor, casino
- hotel clerk supervisor
- reservations supervisor
- tour guide supervisor
- travel clerk supervisor
All examples
Exclusion(s)
- Accommodation service managers (0632)
- Food service supervisors (6311)
Main duties

Accommodation, travel, tourism and related services supervisors perform some or all of the following duties:
- Co-ordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Hire and train staff in job duties, safety procedures and company policies
- Requisition supplies and materials
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Employment requirements
- Completion of secondary school is usually required.
- Completion of college courses related to the area supervised may be required.
- Experience in the occupation supervised is usually required.
Additional information
- Progression to managerial positions is possible with additional training or experience.

6314 - Customer and information services supervisors

Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Customer Service Representatives - Financial Institutions (6551) and Other Customer and Information Services Representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

Illustrative example(s)
- contact centre supervisor
- current accounts supervisor
- customer service representatives supervisor - financial services
- customer service supervisor (except financial services)
- information clerks supervisor
- supervisor, call centre agents
All examples
Exclusion(s)
- Banking, credit and other investment managers (0122)
- Other business services managers (0125)
- Retail and wholesale trade managers (0621)
- Retail sales supervisors (6211)
- Supervisors, finance and insurance office workers (1212)
Main duties

Supervisors in this unit group perform some or all of the following duties:
- Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
- Examine and verify accuracy of work and authorize routine deposits and withdrawals
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Identify training needs and train workers in job duties and company policies
- Requisition supplies and materials
- Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
- May perform the same duties as workers supervised.
Employment requirements
- Experience in the occupation supervised is required.
- Completion of college or industry courses related to bookkeeping and customer services may be required.

6315 - Cleaning supervisors

Cleaning supervisors supervise and co-ordinate the activities of workers in the following unit groups: Light Duty Cleaners (6731), Specialized Cleaners (6732), and Janitors, Caretakers and Building Superintendents (6733). Cleaning supervisors are employed by hospitals and other health care institutions, hotels, motels, schools and other educational institutions, commercial and industrial establishments, home and office cleaning establishments and by various specialized cleaning companies.

Illustrative example(s)
- building cleaning supervisor
- carpet cleaning supervisor
- cleaning supervisor
- head custodian
- housekeeping supervisor
- window washing supervisor
All examples
Exclusion(s)
- Building maintenance supervisors (See 7205 Contractors and supervisors, other construction trades, installers, repairers and servicers)
- Executive housekeepers (6312)
- Specialized cleaners (6732)
Main duties

Cleaning supervisors perform some or all of the following duties:
- Supervise and co-ordinate the work of light duty, industrial or specialized cleaners and janitors
- Inspect sites or facilities to ensure established safety and cleanliness standards are met
- Recommend or arrange for additional services required such as painting, repair work, renovations or replacement of furnishings and equipment
- Hire and train cleaning staff
- Prepare work schedule and co-ordinate activities with those of other departments
- Prepare budget, estimate costs and keep financial records
- Receive payment for specialized cleaning jobs
- May perform certain cleaning duties.
Employment requirements
- Completion of secondary school is usually required.
- Previous experience in a particular area of cleaning is usually required.
- Previous supervisory experience may be required.

6316 - Other services supervisors

Supervisors in this unit group supervise and co-ordinate the activities of dry cleaning, laundry, ironing, pressing and finishing workers, theatre ushers and attendants, sports and recreation club workers, commissionaires, security guards and other service workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors.

Illustrative example(s)
- campground supervisor
- dry cleaning supervisor
- foreman/woman - laundry and dry cleaning
- laundry supervisor
- parking lot supervisor
- production supervisor, dry cleaning
- supervisor, clubhouse attendants
- supervisor, commissionaires
- supervisor, security guards
- supervisor, ski lift attendants
- supervisor, theatre attendants
- supervisor, ticket takers
All examples
Exclusion(s)
- Cleaning supervisors (6315)
- Executive housekeepers (6312)
- Managers in customer and personal services, n.e.c. (0651)
- Retail sales supervisors (6211)
Main duties

Supervisors in this unit group perform some or all of the following duties:
- Co-ordinate, assign and review the work of dry cleaning, laundry, ironing, pressing and finishing workers, theatre ushers and attendants, sports and recreation club workers, commissionaires, security guards and other service workers not elsewhere classified
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Hire and train staff in job duties, safety procedures and company policies
- Requisition supplies and materials
- Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
- Monitor quality and production levels
- May perform the same duties as workers supervised.
Employment requirements
- Completion of secondary school is usually required.
- Completion of college courses related to the area supervised may be required.
- Experience in the occupation supervised is usually required.
- Certification or licensing may be required for some occupations in this group (i.e., supervisors of commissionaires or security guards).
Additional information
- Progression to managerial positions is possible with additional training or experience.

Date modified:: 2018-03-23

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