National Occupational Classification (NOC) 2011

A

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0 - Management occupations

01-05 - Specialized middle management occupations

012 - Managers in financial and business services

0121 - Insurance, real estate and financial brokerage managers

Insurance, real estate and financial brokerage managers plan, organize, direct, control and evaluate the activities of departments or establishments that provide insurance, mortgage, real estate and investment services. They are generally responsible for business development and must ensure that their group reaches performance levels related to established objectives. They are employed by insurance companies, real estate firms, stockbrokers, investment dealers, mortgage brokers and security and commodity exchanges.

  • Illustrative example(s)

    • bond sales manager
    • brokerage manager - investments
    • commodities trading manager
    • financial brokerage manager
    • insurance claims service manager
    • insurance manager
    • investment manager - financial brokerage
    • mortgage broker manager
    • real estate service manager
    • securities sales director
    • trading floor manager

    All examples

  • Exclusion(s)

    • Advertising, marketing and public relations managers (0124)
    • Banking, credit and other investment managers (0122)
    • Financial managers (0111)
    • Other business services managers (0125)
    • Senior managers - financial, communications and other business services (0013)
  • Main duties

    Insurance, real estate and financial brokerage managers perform some or all of the following duties:

    • Insurance managers plan, organize, direct, control and evaluate the operations of an establishment or department that provides automobile, fire, life, property or other types of insurance services.
    • Real estate service managers plan, organize, direct, control and evaluate the operations of an establishment or department that buys, sells and leases residential and commercial property for clients.
    • Mortgage broker managers plan, organize, direct, control and evaluate the operations of an establishment or department that finds lenders or lending institutions on behalf of clients seeking a mortgage.
    • Securities managers plan, organize, direct, control and evaluate the operation of an establishment or department that buys and sells stocks, bonds and other forms of investments on behalf of individual or institutional clients; manage the investments of their own clients.
  • Employment requirements

    • A university degree or college diploma in business administration, economics or other related field is usually required.
    • Several years of experience within the appropriate industry are usually required.
    • Licensure appropriate to the service sold, such as real estate, mortgage, securities or insurance, may be required.
    • In the insurance industry, a recognized professional designation is usually required.
  • Additional information

    • There is no mobility between the different types of managers in this unit group.
    • Progression to senior management positions is possible with experience.
0122 - Banking, credit and other investment managers

Banking, credit and other investment managers plan, organize, direct, control and evaluate the activities of financial establishments or operational departments within such establishments, or credit departments in industrial and commercial establishments. They oversee business development and manage overall performance in accordance with established strategic directions and policies. Banking managers are employed by banks, trust companies and credit unions. Credit managers are employed by credit departments in department stores, utility companies, car dealerships, insurance companies or other industrial or commercial organizations. Other investment managers are employed by credit card companies, consumer loan companies, mutual fund investment firms, mortgage investment companies or other financial establishments concerned with extending loans and financing and investments.

  • Illustrative example(s)

    • assistant operations manager - banking, credit and investment
    • bank manager
    • collection centre manager
    • commercial banking manager
    • corporate banking centre manager
    • credit manager
    • credit union manager
    • manager, banking operations
    • manager, corporate services - banking, credit and investment
    • manager, credit card centre
    • manager, personal services - banking, credit and investment
    • mortgage and consumer credit manager
    • operations manager, credit card company
    • regional collection manager
    • trust company manager

    All examples

  • Exclusion(s)

    • Mortgage brokerage managers (See 0121 Insurance, real estate and financial brokerage managers)
    • Other business services managers (0125)
    • Senior managers - financial, communications and other business services (0013)
  • Main duties

    Banking managers perform some or all of the following duties:

    • Plan, organize, direct, control and evaluate the branch operations of a bank, trust company, credit union or similar financial institution or of a department in such an institution responsible for administering personal and commercial loans, buying and selling securities, operating investment funds, administering trusts, settling estates or other related activities
    • Ensure the institution's policies and procedures are followed according to established guidelines and make recommendations for improvement
    • Network to develop business relations, promote the sale of loan, investment and other banking services and attract corporate and individual customers
    • Interview corporate and individual customers and respond to customer enquiries
    • Analyze, review and approve or reject loan and credit applications in accordance with authorized limits
    • Monitor processing of loan applications and credit investigations
    • Oversee preparation of monthly financial and branch progress reports
    • Recruit personnel and identify their training needs.

    Credit managers perform some or all of the following duties:

    • Plan, organize, direct, control and evaluate the activities of a credit department in an industrial or commercial organization
    • Administer corporate, commercial and personal loan accounts
    • Advise customers on the commercial and personal financial services corresponding to their needs
    • Evaluate and review loan and credit applications and collateral and make recommendations
    • Approve or reject credit applications, establish credit limits and determine repayment plans or schedules in accordance with authorized limits
    • Ensure collection of overdue or delinquent accounts
    • Ensure credit policies and procedures are followed according to established guidelines and applicable legislation
    • Prepare credit and loan reports
    • Recruit credit personnel and identify their training needs.
  • Employment requirements

    • A university degree or college diploma in business administration, commerce, economics or a related field is usually required.
    • A master's degree in business administration, finance or management science may be required for the management of large commercial loans.
    • Completion of company or other management training programs is usually required.
    • Several years of experience within the industry, including supervisory experience, are required.
  • Additional information

    • Progression to senior management positions in this field is possible with experience.
0124 - Advertising, marketing and public relations managers

Advertising, marketing and public relations managers plan, organize, direct, control and evaluate the activities of establishments and departments involved in commercial, industrial and e-business advertising, marketing and public relations. They are employed by commercial and industrial establishments, government departments, and advertising, marketing and public relations firms or consulting businesses.

  • Illustrative example(s)

    • advertising director
    • advertising manager
    • director, communications
    • director, media relations
    • director, public relations
    • fundraising campaign manager
    • Internet communications manager
    • manager, e-business
    • marketing manager
    • promotions manager
    • sales and marketing manager
    • Web communications manager
    • Web marketing manager

    All examples

  • Exclusion(s)

    • Corporate sales managers (0601)
    • Professional occupations in advertising, marketing and public relations (1123)
    • Retail and wholesale trade managers (0621)
    • Retail sales supervisors (6211)
    • Senior managers - trade, broadcasting and other services, n.e.c. (0015)
    • Supervisors of technical salespersons (See 6221 Technical sales specialists - wholesale trade)
    • Wholesale trade representatives supervisors (See 6411 Sales and account representatives - wholesale trade (non-technical))
  • Main duties

    Advertising, marketing, public relations and e-business managers perform some or all of the following duties:

    • Advertising managers plan, direct and evaluate the activities of firms and departments that develop and implement advertising campaigns to promote the sales of products and services.
    • Marketing managers establish distribution networks for products and services, initiate market research studies and analyze their findings, assist in product development, and direct and evaluate the marketing strategies of establishments.
    • Public relations managers direct and evaluate establishments and departments that develop and implement communication strategies and information programs, publicize activities and events, and maintain media relations on behalf of businesses, governments and other organizations.
    • E-business managers plan, organize, direct, control and evaluate the design, development and maintenance of Internet and Intranet sites to manage an organization's Internet presence including public relations, communications and commercial activities.
  • Employment requirements

    Advertising and public relations managers

    • A university degree or college diploma in communications, public relations, marketing, journalism or in a related field
      and
      Several years of experience in an advertising, public relations or communications officer position or in a related occupation are required.

    Marketing managers

    • A university degree or college diploma in business administration or in a related field with a specialization in sales or marketing
      and
      Several years of experience as a sales, marketing or public relations representative or in a related occupation are required.

    E-business managers

    • A university degree or college diploma in a field related to electronic commerce, Web site content development, or Internet services
      and
      Experience in Web site design, interactive media development, data administration or information systems analysis or experience related to Web site content are usually required.
  • Additional information

    • Progression to senior management positions is possible with experience.
0125 - Other business services managers

Managers in this unit group plan, organize, direct, control and evaluate the operations of establishments that provide services to business, and ensure the quality of those services and client satisfaction. They work in fields such as management consulting, market research, personnel and payroll services, contact centre services and security services.

  • Illustrative example(s)

    • accounting firm manager
    • contact centre manager
    • employment agency manager
    • energy asset joint venture manager
    • legal firm manager
    • manager, management consulting service
    • manager, market research service
    • manager, nursing registry
    • payroll service manager
    • personnel agency manager
    • professional services manager - business services
    • security service manager

    All examples

  • Exclusion(s)

    • Advertising, marketing and public relations managers (0124)
    • Architecture and science managers (0212)
    • Banking, credit and other investment managers (0122)
    • Computer and information systems managers (0213)
    • Engineering managers (0211)
    • Insurance, real estate and financial brokerage managers (0121)
    • Senior managers - financial, communications and other business services (0013)
  • Main duties

    Managers in this unit group perform some or all of the following duties:

    • Plan, organize, direct, control and evaluate the operations of establishments that provide services to business such as management consulting, market research, personnel and payroll services, contact centre services and security services
    • Plan, develop and organize the policies and procedures of these establishments
    • Develop action plans, provide expertise in response to client needs, and support and advise project teams
    • Direct and advise staff in the development and implementation of service quality assessment strategies
    • Plan, administer and control budgets for client projects, contracts, equipment and supplies
    • Represent the company within various economic and social organizations
    • Assist staff with administrative or technical problems
    • Hire, train and supervise staff.
  • Employment requirements

    • A bachelor's degree or college diploma in a field related to the business service provided is usually required.
    • Several years of experience in a field related to the business service provided are usually required.
    • Licences, certificates or registration may be required for some business services managers. For example, accounting firm managers usually require accounting certification.
    • University studies in business administration may be required.
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