National Occupational Classification (NOC) 2016 Version 1.2

• 6 - Sales and service occupations
• 65 - Service representatives and other customer and personal services occupations
• 652 - Occupations in travel and accommodation

6525 - Hotel front desk clerks

Hotel front desk clerks make room reservations, provide information and services to guests and receive payment for services. They are employed by hotels, motels and resorts.

• Illustrative example(s)

  • guest services agent - hotel
  • hotel front desk clerk
  • night clerk
  • reservations clerk - hotel
  • room clerk

  All examples

• Exclusion(s)

  • Supervisors, hotel front desk clerk (See 6313 Accommodation, travel, tourism and related services supervisors)
  • Travel counsellors (See 6521 Travel counsellors)

• Main duties

  Hotel front desk clerks perform some or all of the following duties:

  • Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Present statements of charges to departing guests and receive payment.

• Employment requirements

  • Completion of secondary school or equivalent is usually required.
  • Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management may be required.
  • Guest services representative trade certification is available, but voluntary, in Saskatchewan.

• Additional information

  • Progression to senior positions such as accommodations manager is possible with additional training and experience.