National Occupational Classification (NOC) 2016 Version 1.2
6 - Sales and service occupations
This category contains retail and wholesale sales occupations and customer and personal service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.
Sales and service occupations can be linked, for the most part, to formal post-secondary or occupation-specific training programs. Others are characterized by periods of formal on-the-job training. Apprenticeship training is available for some specialized service occupations. Progression from sales and service occupations to positions of increased responsibility, or supervision, usually requires occupational experience and may require completion of related training programs.
65 - Service representatives and other customer and personal services occupations
This major group comprises service occupations usually requiring secondary school and some combination of specific training courses or programs of up to two years in duration, on-the-job training, related knowledge or experience and, in some cases, relevant licences or certifications. It includes security guards and occupations in related security services, food and beverage service, travel and accommodation, tourism and amusement services, customer and information services and other personal services.
653 - Tourism and amusement services occupations
This minor group includes tour and travel guides, outdoor sport and recreational guides and workers in casino occupations. They are employed by tour operators, resorts and other establishments, casinos and private companies; or they may be self-employed.
6531 - Tour and travel guides
Tour and travel guides escort individuals and groups on trips, on sightseeing tours of cities and on tours of historical sites and establishments such as famous buildings, manufacturing plants, cathedrals and theme parks. They also provide descriptions and background information on interesting features. Tour and travel guides are employed by tour operators, resorts and other establishments or may be self-employed.
Illustrative example(s)
- adventure travel site interpreter
- bicycle tour guide
- calèche driver
- factory tour guide
- industrial site interpreter
- tour guide
- travel guide
Exclusion(s)
- Museum guides and historical and heritage interpreters (See 5212 Technical occupations related to museums and art galleries)
- Outdoor sport and recreational guides (See 6532 Outdoor sport and recreational guides)
- Tour operators (See 0651 Managers in customer and personal services, n.e.c.)
Main duties
Tour guides perform some or all of the following duties:
- Transport or escort individuals or groups on tours of cities, waterways and industrial and other establishments
- Describe points of interest, answer questions and supply information
- Provide historical and cultural facts related to the site
- May collect admission fees and sell souvenirs.
Travel guides perform some or all of the following duties:
- Escort individuals and groups on vacation and business trips
- Ensure that reservations for transportation and accommodations are confirmed and that prepared itineraries are met
- Visit and describe points of interest and plan and carry out recreational activities
- Resolve problems with itineraries, service and accommodations.
Employment requirements
- On-the-job training is provided.
- Knowledge of both official languages or an additional language may be required for some positions in this group.
6532 - Outdoor sport and recreational guides
Outdoor sport and recreational guides organize and conduct trips or expeditions for sports enthusiasts, adventurers, tourists and resort guests. They are employed by private companies and resorts or may be self-employed.
Illustrative example(s)
- canoeing guide
- dude wrangler
- fishing guide
- hot air balloonist
- hunting guide
- mountain climbing guide
- outdoor guide
- outfitter
- rafting guide
Inclusion(s)
- zipline guide
Exclusion(s)
- Program leaders and instructors in recreation, sport and fitness (See 5254 Program leaders and instructors in recreation, sport and fitness)
- Tour and travel guides (See 6531 Tour and travel guides)
Main duties
Outdoor sport and recreational guides perform some or all of the following duties:
- Plan itinerary for trip or expedition and arrange transportation or transport individuals or group to site
- Assemble and inspect necessary equipment and supplies, such as camping gear, hot air balloon, rafts, life jackets, fishing tackle and food
- Lead or escort individuals or groups and advise on safety and emergency measures, techniques and the use of equipment
- Provide instruction for activities such as canoeing, rafting and mountain climbing
- Advise on specific laws and regulations for activities such as hunting, fishing and boating
- Follow environmental guidelines and prevent violations
- Provide first aid in emergency situations
- May prepare meals for group and set up camp.
Employment requirements
- Knowledge of a particular terrain or body of water, demonstrated ability in the guided activity and relevant licences and certifications are required for employment in this group.
- Hot air balloon pilots require completion of 10 hours of ground school, 16 hours of pilot-in-command experience and a Balloon Pilot Licence issued by Transport Canada. Additional hours of pilot-in-command experience may be required by some employers.
- Certification in first aid and CPR (cardiopulmonary resuscitation) may be required.
Additional information
- Outdoor sport and recreational guides usually work on a seasonal basis.
6533 - Casino occupations
Casino workers operate gaming tables, assist patrons using slot machines, accept keno wagers, pay out winning bets and jackpots and collect losing bets. They are employed by casinos.
Illustrative example(s)
- croupier
- keno runner - casino
- keno writer
Inclusion(s)
- guest service representative - casino
Exclusion(s)
- Amusement ride, sports facility and bingo hall workers (See 6722 Operators and attendants in amusement, recreation and sport)
- Supervisors of casino workers (See 6313 Accommodation, travel, tourism and related services supervisors)
Main duties
Casino workers perform some or all of the following duties:
- Operate gaming tables and games such as roulette, blackjack, keno, baccarat and poker
- Monitor and assist patrons using slot machines
- Explain rules of games to patrons and ensure that rules are followed
- Accept keno wagers and issue computerized tickets for selection
- Determine winners or announce winning numbers
- Calculate and pay out winning bets and jackpots, collect losing bets and maintain related reports
- Replenish and reset slot machines
- May perform minor adjustments or repairs to slot machines.
Employment requirements
- Completion of secondary school is usually required.
- On-the-job training is provided for gaming table dealers.
- Security clearance is required for all casino workers.
- Casino gaming licences are usually required for all casino employees.
Additional information
- Progression to supervisory positions is possible with experience in all activities related to gaming.
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